Mary Jane V. Saballo
Mobile Number: 050*******
APPLIED POSITION : Spa Attendant
To achieve challenging careers that will provide a venue for continues learning and improvement of skills in the field of my expertise and personal growth in terms of establishing a harmonious working relationship with other people.
October 29,2013 – Present
ANANTARA DUBAI THE PALM RESORT & SPA
July 29,2012-September 29,2013
MEYDAN HOTEL & BEACH CLUB
SPA ATTENDANT/ SPA THERAPIST
•To welcome guests to the spa areas and assist them from arrival until their departure.
•To ensure all guests are fully informed of all spa facilities.
•To ensure all guests are served and cared for through efficient and smooth operation in all spa areas (changing/locker rooms, treatment rooms, and wet areas).
•To check and set up the daily operations of the male and female spa according to the standard.
•To assist in up selling services and products available and promotions.
•To maintain changing/locker rooms and wet areas tidy manner.
•To request, collect stocks and supplies/ amenities in accordance with minimum stock level.
•To ensure cleanliness, dust and clutter free all spa areas.
•To handle guests complaints and record all guests comments and report to the senior spa receptionist.
•To maintain refreshment, hot and cold towels are available for the daily operation.
•Deliver a variety of spa services (body treatments,massages) in asafe and comfortable manners.
•Suggest and promote retail products or additional services.
•Anticipate guests needs, respond promptly and acknowledge all guest, however busy and whatever time of day.
•Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents to your manager and security.
•Handle inappropriate guest behviour as per the hotels standard operating procedures for inappropriate conduct for guests and therapist.
December 14,2010-June 29,2012
RADISSON BLU HOTEL, YAS ISLAND ABU DHABI
•Preparing the records of the gym member and updating the same time on the daily basis.
•Giving information to the guests about the facilities available in the gym and answering their queries.
•Making sure that cleanliness practices are maintained in the gym.
•Informing the supervisor about the problems, participants, activities, and facilities.
•Operating a multi-line telephone system and answering the queries and questions on the phone as well.
•Keeping the first aid kit and doing the needful in case of emergency.
•Handle the task of managing petty cash and preparing expenses report on monthly basis.
•Responsible in accurate stocks inventory to avoid variances and over stocking.
•Reporting lost and found, and maintenance problems.
May 2010-July 2010
CROWN HOTEL, CAFÉ FEDERICO
Naga City, Philippines
•Check guests identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverage.
•Check with customer to ensure that they are enjoying their meals and take action to correct any problems.
•Escort customer to their tables.
•Explain how various menu items are prepared, describing ingredients and cooking methods.
•Inform customers of daily specials.
•Prepare checks that itemize and total meal costs and sales taxes.
•Present menus to the guests and answer questions about menu items, making recommendations upon request.
•Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
•Serve food and/or beverages to patrons, prepare and serve specialty dishes at tables as required.
•Receive payment by cash or credit cards.
•Issue receipts, refunds,credits, or change due to customers
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•Greet customers entering establishments.
•Maintain clean and orderly checkout areas.
•Establish or identify prices of goods and tabulate bills using calculators or cash registers.
•Issue trading stamps and redeem food stamps and coupons.
•Responsible for sales and inventory.
•Resolve customer complaints.
•Answer customer's question, and provide information on procedures or policies.
June 12,2008-April 22,2010
CAFE NET ATTENDANT
Goa, Camarines Sur, Philippines
•Handle customer complaints.
•Responsible in summarizing and studying customer feedbacks to improve the quality of our service.
•Looks after the necessary preparations before the start of the operation.
•Print, Encode paper works of the costumers.
•I am the cashier there also.
•Assist in welcoming and seating the guests.
College : UNIVERSITY OF NUEVA CACERES
Naga City, Philippines
Date of Birth : 22 March
Passport No. : EB0923022
Visa Status : Employment Visa
Anantara Ambassador (Front Office Department)
Anantara Spa Receptionist
Caesars Palace Usherette (WOW SHOW)
Treatment Whole body Massage