Customer Service Medical

MARCUS DAVIS

**************@*****.*** H: 954-***-**** 827 Shadow Lake Drive, Lithonia, GA 30038

Summary

Versatile Clinical Coordinator with a nine-year health background coordinating and collaborating with clinical staff to develop patient rehabilitation plans. Hardworking and communicative with outstanding interpersonal skills. Adept at improving staff communication and medical record integrity.

Skills

Progress monitoring

Multidisciplinary team collaboration

Patient flow coordination

Patient Care

Developing training programs

Patient Education

Compliance with regulatory guidelines

Staff scheduling

Clinical documentation

HIPPA Compilance

Microsoft Word, Excel, Spreadsheet

Experience

Empowerment Resource Center Atlanta, GA

Clinical & Health Coordinator

06/2018 - Current

Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.

Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.

Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.

Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.

Provided DHS (Department of Health Services) with corrective action plans.

Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.

Piedmont Atlanta Hospital Atlanta, GA

Patient Care Technician

04/2018 - Current

Supported healthy patient skin with bedside baths, wound care and integrity checks.

Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.

Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.

Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.

Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.

Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.

Managed conference calls by documenting participant details and preparing audio recordings for future reference.

Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.

Covenant Youth Empowerment Atlanta, GA

Case Manger

01/2019 - 06/2019

Managed all logistics for abuse and neglect cases from start to finish.

Determined and coordinated appropriate level of care to meet individual patient needs.

Reviewed effectiveness of treatment for individual and family situations.

Collaborated with various healthcare providors to facilitate delivery of services.

Optimized program resource utilization to prevent unnecessary hospital admissions.

Reviewed treatment plans against individual goals and healthcare standards.

Wellstar Health System Austell, GA

Student Nurse Extern Emergency Room

09/2016 - 06/2018

Monitored patient status and reported update to senior medical staff.

Collaborated with staff members to facilitate quality care.

Initiated standard medical care, including vital sign monitoring and medication administration.

Cared for patient caseload as directed by physician.

Observed patient care and assessed feedback to ensure ongoing quality care.

Administered oral, intramuscular and IV medications to patients and monitored responses.

Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.

Documented all therapies, including [Type] and [Type] to keep patient charts up-to-date.

St. Joseph BayCare Mobile Pool Agency Hospital Tampa, FL

Float Pool Patient Care Assistant

02/2015 - 02/2016

Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.

Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.

Responded to bell or light signal calls within maximum of minutes to assist patients with needs

Secured qualified assistance for patient emergencies to optimize outcomes.

Facilitated and floated to different floors & hospitals helping flow of patients through facility by accurately transferring and discharging patients in appropriate systems with epic

Brandon Regional Hospital Brandon, FL

Float Pool Patient Care Assitant/ Unit Secretary

01/2013 - 12/2015

Transcribed doctors' orders, including medication and lab test requests.

Supported departmental operations, including filing, monthly report preparation and vendor requisitions.

Scheduled and coordinated meetings and calendars of high-level decision-makers.

Improved patient care, safety and compliance by partnering with nurses.

Recorded observations and baseline measurements to maintain accurate medical records.

Monitored and charted fluid intake and output to stay current on patient conditions.

Documented patient intake and dietary requirements and assisted with feeding.

Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.

Supported healthy patient skin with bedside baths, wound care and integrity checks.

Brynwood Health & Rehabilation Center Monticello, FL

Certified Nursing Assistant

07/2012 - 10/2012

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Responded to patient alarms and needs-assessment requests to identify course of treatment.

Collected specimens, monitored vitals and maximized patient comfort.

Consulted with nurses to develop patient care plans and evaluate treatment options.

Documented activities and recorded information in EMR system.

Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.

Documented patient intake and dietary requirements and assisted with feeding.

Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.

Target Tallahassee, FL

Cashier

04/2011 - 12/2012

Worked closely with front-end staff to assist customers.

Served needs of as many as patrons per shift, including collecting payments, tracking rewards and handling customer service issues.

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.

Properly verified customer identification for alcohol or tobacco purchases.

Drove sales and add-on purchases by promoting specific item options to customers.

Education and Training

Berkinridge Nursing School Tampa, FL

Associate of Science in Nursing

Tallahassee Community College Tallahassee, FL

Associate of Arts in General Studies

Western Governors University Online Salt Lake City, UT

Bachelor of Science in Health Administration

Expected in 01/2021

Contact this candidate