To obtain a dynamic, challenging Opportunity that contributes to the outstanding Success of the business through 2+ years’ in customer care experience from various global industries. EXPERIENCE SUMMARY
INTERCONTINENTAL HOTEL - DOHA
Jan 2018 -
Greet clients, inquire into their appointments status and relay information to associated spa therapist
Prepare treatment rooms by ensuring that all supplies and equipment are available and laid out according to procedure
Oversee the sanitization of client treatment rooms
Process payments for services rendered and ensure that bookkeeping activities are performed to manage cash and credit card transactions
Provide spa tours to new or prospective clients and make them are of the services and facilities offered
Assist front desk representatives in handling telephones during busy hours and providing information over the telephone and in person
NAME: ANNALN BENNEGUEN VALDEZ Ms.
PASSPORT No. EC7421911
ADDRESS: Bin Omran Doha
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FOOD & BEVERAGES (F/B)
AL-NAJADA HOTEL - AL
May 2018 -May 2019
Receive orders and serve customer requests completely in a timely manner
Fulfilling room service requests
Serving as a barrister or cocktail attendant bartender
Keeping service area clean, tidy and well prepared
Efficiently manage the proper settlement of all customer accounts
Answers guests queries in a polite and helpful manner F/B SERVICE
DUSIT DOHA– BENJARONG
Jun 2019– To date
Assist the management of restaurants, bars and outlets
Clear dirty dishes from table.
Refill beverages throughout the meal.
Work with other servers and be a team player.
Electronic ordering system experience
Cash handling experience
St. Luis University – Vigan Ilocos Sur Jan. 1996 – Nov 1997 Diploma – Secretarial Studies
TRAINING & ACHIEVEMENTS
Philippines Institute – Qatar Mar 2016 – April 2016 Secretarial
Award: Certificate of Achievement
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English (Fluent both verbal and Written)
Tagalog (Fluent both verbal and Written)
Arabic Language (Basic general communication)
MS Office Packages,
Faxing & Internet
Strong interpersonal and communication skills and the ability to work effectively with a wide range of cultures in a diverse community.
Strong leadership skills, including ability to foster a cooperative work environment.
Mature ability to work collaboratively with management teams throughout the organization and to be seen as a valuable expert resource to be sought out.
Capable of implementing and managing change.
Available upon Request
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