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Customer Service Manager

Bloemfontein, Free State, South Africa
September 25, 2019

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ID no : 800**********

Address: *** ************ *****, ********, ****

Phone: 062*******/ 076*******/011-***-****



High School Attended : Nthabiseng High School

High Standard Passed : Grade 12

Achievement : Certificate

Year : 1998


Name of Institution : Telconnet Computer and Call Centre

Course : Call Centre Training Management

Subjects : Computer, Typing & Courses

: Business Administration, Media,

Computer, Communications kills, mathematics & customer service

Achievement : Certificate

Computer Training

Inbound Training

Outbound Training

Computer technology, desktop navigation, theory & practical, files, folders, email, internet, Microsoft word, excel, power point, outlook express & internet explore

Interactive rule play, communication skills, telephone etiquette, inbound call management, transferring, holding & escalating calls, basic & advance training, handling irate callers & difficult customer, customer service, history & development of call centre

Sales training, telesales & scripting, cross selling & up selling, cold calling & closing, meet & exceed targets, dept collections, negotiation & assertiveness, question & listening, effective collecting & leaving effective messages

Year : 2009

Name of institution : Damelin (Certificate)

Course : Foundations phase Teaching Grade R

Subjects : Opening up your own day care centre

Management of day care centre

EDC / Grade R policy

Manage a grade R class

Grade R Curriculum

Admission to a day care centre

Parental involvement


Achievement : Certificate

Year : 2018


Name of Company : Sishi & Incorporated

Position held : Conveyancing clerk

Duties : Processing of stamp duty payments and registration of documents at various registries, Procure clearance certificates and consents, drafting conveyancing documents, Maintains calendar by entering and updating requirements, court dates, and meetings. Protects law firm's reputation by keeping client information confidential, Enhances firm's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Client Confidentiality, Client Contact Skills, Legal Administration Skills, Legal Compliance, Litigation, Administrative Writing Skills, Documentation skills, word processing, Scheduling, Verbal Communication, Client Relationships, meeting, filing, enquiries & request, organising & maintaining diaries, screening telephone calls, scanning and customer service, bonding & transfer.

Duration : Jan 2009 – Sep 2009

Reason for leaving Change in career direction

Name of Company : Shapiro Shaik Defries & Associates

Position held : Collection consultant

Duties : Debt collections, costing, answering inquiries, resolving problems, fulfilling requests, maintaining database

Typing memo, emailing, calling debt, allocating & query sheet leaving effective messages

Duration : Jan 2011 – Sep 2011

Reason for leaving Better career prospects, professional

Growth and work opportunities

Name of Company : Brooks & luyt Attorneys

Position held : Contact Centre Agent

Duties : Achieving targets and productivity statistics as set be Management .Meeting clients as set by the client in terms of minimum payment criteria as directed by management. Rehabilitating debtors in a professional but firm manner. Working the minimum number of accounts as determined by management. Achieving the collection target as set by management on a month to month basis. Ensuring that the percentage payers to book as set by management is met month on month. Focus on maintaining as much contact information on a debtor as possible and keeping notes updated on the system. Ensure that the Quality Assurance target of 85% is achieved on a monthly basis. Always be punctual and keep absenteeism to a minimum.

Personal Characteristic : Good Knowledge of debt collection process, Assertive but tactful, good negotiation skills, Good command of English language, computer skills, Good interpersonal skills, Excellence communication skills.

Name of company : Brooks & luyt Attorneys

Position held : Court clerk/legal assistant

Duties : Administrating of client’s claims SharePoint, call client, witnesses, lawyers, investigate the fact of a case file exhibits, briefs, appeals answering Court queries drafting RDJ for High/Magistrate court matters, Requesting LDA’ and COB’s from the bank / clients, requesting closure of files / matters from client for policy matters,Taking minutes and handling task such as legal writing and other form of documentation for the lawyer whom they work, responsible of keeping cases files organised, indexed and diarised and often taking on duties of file clerk, Filing, scanning, data capturing, preparation and inspection of documents, drafting letters to defendant, drafting legal documents pleadings,motion, brief and other court papers,Amendment of pleadings, drafting and sending mandate letters, drafting sheriff letters Confirming jurisdiction and follow-up with sheriffs, Records, entries or documents as evidence in civil matters, correspondents and Clerk of the courts on summonses & Default judgments.

Name of company : Brooks & luyt Attorneys

Position held : Default Judgment Clerk

Duties : Drafting emails, indexes, generating

Default judgments, scanning, drafting instructions letters, Filing, preparation and inspection of documents Request for default judgment, attending to court queries.

Name of company : Brooks & luyt Attorneys

Position held : Document manager (legal / filing clerk)

Duties : Gather information regarding each assigned projects and ensure that it is properly sorted and organized, collect input from clients and employees in order to complete the data at hand, manage the documents by making list of them according to company protocol, define all document flow structure according to policies, ensure all paper document filed and safety stored, scan paper documents to convert them into electronic ones and ensure that converted document are properly and confidentially stored, respond to request for data retrieval by first verifying identity and rights of the requester, review all document before scanning them to ensure that no classified documents are accidentally scanned.

Duration : October 2011- till date


Name : Miss Lerato Semetse

Occupation : Manager (Sishi & Incorporate)

Cell no : 011-***-****

Name : Charl Coetzer

Occupation : Associate Attorney (Brooks & luyt)

Cell Tel/Cell no : 011-***-****/ 9305; 076-*******


FROM: Angelina Masabata Maboea (Miss.),

166 Bramfischer drive


2194 /

076*******/ 062*******

TO: The Hiring Manager


Sub: Job vacancy

Dear Sir / Madam,

I am writing this letter to apply for the position sales cosultant

As a profession Legal Admin Clerk, I am extremely familiar and experienced with the job, and have had the opportunity to practise my profession for 9 years, moreover, I was glad to have found the job vacancy for your company as I have followed the company’ progress and growth. I would be very much appreciateit if you will give me the opportunity to work in the company as I believe that I would make a valuable asset.

I believe my education background and extensive experience in the field makes me an appropriate candidate for position. As you can see the resume attached in this letter, I have the necessary knowledge and skills for this position, I strongly believe that I can perform all the duties and task very well I also believe that this employment opportunity would make a significant advancement in my career since your company is the one of the leading company in the field.

If you need additional information or documents, feel free to call me on 076******* or send me an email on / .

I look forward to personally discuss my application with you


Angelina Maboea



166 Braamfischer drive 062******* /076*******


I am a professional lady whose strengths are: ability to work under pressure, face challenges and able to identify and solve problems. My focus and motivation is scheduled work done on time. Urgent work must be given first priority. I am competent, efficient and sociable individual. I have the ability to learn new things or new concepts.

With a strong sense of organisation, I provide the effective prioritization of work objectives. I am a quick learner, self-motivated and am able to perform under pressure. I am able to take the initiative and to perform beyond the ambit of the required task in order to achieve the desired result.

I provide confidence in and commitment to the development of my career, and the dedication to superior procedures for the benefit of company progression and client satisfaction. I welcome challenges, and I am able to use experience and initiative to achieve company and client objectives. I exercise good judgment in making decisions and I offer the poise to excel in completing my responsibilities, regardless of the obstacles or time involved.

I am currently employed as a legal Admin clerk with 9 years experience obtained in administration with Brooks & Luyt Attorneys, and exploring opportunities to add value to job accomplishments. I value the growth and development, both personally and professionally, that I have undergone at Brooks and Luyt Attorneys however, I relish the opportunity to take on new challenges and to expand upon my skills in order to advance my career.

I trust that you will give my application your serious consideration, and I look forward to hearing from you in the near future.

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