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Assistant Customer Service

Location:
Wattala, Gampaha District, Sri Lanka
Salary:
45000
Posted:
September 25, 2019

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Resume:

**th September, ****

The Advertiser,

Dear Sir/Madam,

POST OF CHILD CARE/ NANNY

With reference to the above position, I would like to forward my resume for your kind perusal. I enjoy working with the kids and elderly because it gives me happiness. I volentiered at an elder care home in Sri Lanka.

In my past working experience, I have delivered tangible improvements, including helping SEN Children, and, I have been awarded as the best team member for the year 2013-2014 in Super Kids Nursery in Dubai as well as Maple Bear Canadia Pre-school in Sri Lanka. I have undertaken responsibilities in the form of Art and Craft.

Thank you,

Yours faithfully,

Shamini Pereira.

Shamini N Pereira

Phone : 076*******

Email : adafvk@r.postjobfree.com

Profile

Teacher experience committed to providing children with necessary care and education to be successful learners. Dedicated to creating a positive and stimulating atmosphere that is encouraging, safe and adaptive to student’s individual needs.

Objectives

Seeking new challenges with a leader in either a nursery or school, where I could put to best use my experience, knowledge and expertise and to create a new wave of efficiency for the smooth functional operational management of the organization.

Relevant Skills

Classroom management

Creative Lesson Planning

Cooperative and Good team player

Good communication skills

Meeting individual needs of children

First Aid.

Professional Experience

American Pre-school Colombo-5

Assistant Teacher December 2017 to May 2018.

Assistant Teacher for the Toddler class followed the American lesson plans; supported children’s emotional and social development by encouraging understanding positive self-concepts.

Disciplined children by initiating and recommending alternative behavior.

Assisted in the food preparation of healthy meals and snacks.

Met the individual needs of children with accurate identification of emotional or developmental problems;

Observed, monitored, and interacted with children encouraging play and learning;

Maple Bear Canadian Pre-school Colombo-5

Class Teacher January 2017 to December 2017.

Class Teacher for the Senior Kindergarten followed the Canadian lesson plans; supported children’s emotional and social development by encouraging understanding positive self-concepts.

Disciplined children by initiating and recommending alternative behavior.

Assisted in the food preparation of healthy meals and snacks.

Met the individual needs of children with accurate identification of emotional or developmental problems; presented concerns and effectively communicated with parents or guardians.

Observed, monitored, and interacted with children encouraging play and learning; communication with parents by providing daily observations record

SUPER KIDS NURSERY Dubai

Assistant Teacher May 2013 to December 2016.

Assisted teacher with implementation of lesson plans; supported children’s emotional and social development by encouraging understanding of others and positive self-concepts.

Disciplined children by initiating and recommending alternative behavior.

Assisted in the food preparation of healthy meals and snacks.

Met the individual needs of children with accurate identification of emotional or developmental problems; presented concerns and effectively communicated with parents or guardians.

Observed, monitored, and interacted with children encouraging play and learning; communication with parents by providing daily observations record

SPOTLES WINGS SERVICES Dubai

Admin Assistant/Customer Care January 2017 to end 31stJune 2017

Preparation of documents invoices

Handling of Stationeries

Customer registration data management in Excel

Data Entry/Entering remittance details to the system

Maintained Cash /payments

Managed the staff (Drivers) function with efficiency.

LALAN MANAGEMENT SERVICES RUBBERS (PVT) LTD Sri Lanka

Secretary to the Finance Director January 2007 - December 2009.

Setting up appointments for Senior Management

Following up on appointments concluded

Generating invoices, letters and filing, answering of telephone calls, dispatch mails, greeting visitors.

Handling of Stationeries

Dispatching invoices to customers with the help of the finance department, maintained record of customer payments and inform the finance department of due payment.

Managed the Reception for about 3 months due to unavailability of a Receptionist

PENGUIN SPORTSWEAR (PVT) LTD-Rajagiriya - Sri Lanka

Secretary to the Group Finance Director November 2005 - May 2007.

Handled routine correspondence such as Leave Records, Personal Files of (Executives and non-Executives) Overseas Travel Documents and arranging Tcs’ of Directors and Executives,

Prepared Bank Mandates when necessary.

Arranged Bank Resolutions with Company Secretary and submitting for signatures of Directors.

Prepare Employee’s “B” Card Forms (Directors, Executives and non-Executives) and submitting to the Employee’s Trust Fund Department.

Setting up appointments & sales meetings for Senior Management

Involved with preparing printing binding Management Accounts

IBM WORLD TRADE CORPORATION Sri Lanka

Administrative Sales Assistant November 2004 - October 2005.

Receive and logging calls and guide appropriate Engineers to attend to Customer visit

Maintaining log book for all meeting rooms

Receive and guide all visitors, generate letters, attend to Renewal of Customer Service Agreements (Server services, Machines etc.)

D.L and F DE SARAM Sri Lanka

Secretary April 1994 - October 2001.

Preparing Attestations to Deeds, preparing Affidavits, Editing and Turning out Deeds, Agreements and other Legal documents

Maintaining Deed Register, attending to Land Registry and preparing monthly lists, weekly lists and sending same to relevant Land Registries

Handle correspondence and all other clerical work.

Setting up appointments & meetings for Partners, Senior Lawyers and assistant Lawyers

Following up on appointments concluded

Additional Skills

Excellent Organization Skills & Team Building.

Customer Service Oriented & Reception Front Desk handling.

Provision of management information through a well-organized filling system etc.

Team Player & Cooperative.

Computer Proficiency in MS Office.

Additional Spoken Languages (Sinhalese)

Education

Studied up to GCE O/L

Followed a Diploma course in Montessori Method / Pre. School Education from the Teacher Training Center in Sri Lanka.

A Course in Positive Communication in the Class Room and Development Phonics in the Nursery from the EYES Knowledge Village Dubai.

Confidential Secretaries Course

A Course in Apparels Cutting & Marketing

A Merchandising Course at the Clothing Industry Training Institute Ratmalana

A Textile Technology Course at the University of Moratuwa Sri Lanka

Referees

Mrs. Salima Shroff Vastani

Director

Super Kids Nursery

Mirdif, Dubai.

Mobile : 971*********

Tel : 971-********

Fax : 971-********

Mrs. Maryum Zohaib

Administration/ Center Manager

Super Kids Nursery

Mirdif, Dubai.

Tel: 971-********



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