Gurdeep Kaur – Scrum Master

Work Authorization: H1B Visa (Valid till – Oct 2021)

Issued by: Harmonia Holdings Group LLC.

Reference: Can be provided on request.

Education:

Bachelor of Science, Physics, Math, IT – LKC, Punjab, 2007

Diploma in Management DMC

Certified Scrum Master

Certified Six Sigma Green Belt

Certification in Business Process Reengineering

Certification in Software Project Management

Trained for CMMI Appraisal Team Member

Highlights

11+ years of experience in project methodologies SDLC, Agile, Scrum, Scrumban, Kanban, Feature driven development, Test Driven Development.

Project Planning, forecasting process improvement activities, SDLC methodologies.

Gap Analysis and Implementation of CMMI Development and CMMI Services

Gap Analysis and Implementation of ISO 9001:2015, ISO 27001:2013, ISO/IEC 20000-1

Expertise in setting up organization structure in Azure to manage projects. Create dashboards, custom status reports.

Importing and exporting project data in Azure, Team Foundation Server.

Proficient in managing projects in Jira, Bugzilla, Teams, Icescrum

Proficient in Microsoft Office, MS Project, Visio, Aris Express, Wordpress, Share point, Planner, TFS

Proficient in creating and managing Service Level Agreements, Capacity Availability and Management, Standard Operating Procedures, PMP, DAR, Incident Resolution and Prevention Process, Service continuity process, Transition documentation etc.

Awards

Eklavya Award for Self Learning Initiation 2009-2010

Commendation Award for Noteworthy performance for year 2010-11

De-Talli (Hi-Five) winner for Helping team in reducing work efforts – 2010-11

De-Talli (Hi-Five) winner for Helping team in reducing work efforts – 2012-13

Letter of Appreciation for noteworthy performance for year 2015-16 for collection of C-Forms and streamlining collections. Managed to recover ~10 Million of bad debt in 40 days

Appreciation and cash reward for noteworthy performance for year 2015-16

Professional Experience:

Harmonia Holdings Group, LLC. McLean, VA (2.5+ years)

Scrum Master October 2016 till date

Scrum Master

Small Business Administration – Infrastructure Team (2019)

Tool: Azure, Planner, MS Office

The scope of the project is the Major technology Stabilization. There are different task orders managed by different teams. Task orders are to identify applications and functions which will be migrated to Azure Cloud and the applications which cannot be readily migrated. Implement the Microsoft Azure site recovery and backup to replace SCCM with Azure Cloud base services. Implement QoS on various sites. Provide the base recommendations for SBA network. It should include network appliances, circuit statuses, and WAN optimization reports. To add root-cause analysis if possible, To provide a quick fix, work around, or a permanent fix if available. To suggest Network Infrastructure Redesign. Projects/Task orders are run as per the Agile methodology and follows the Scrum Process.

Responsibilities:

Presenting the agile methodology which best fits the project’s comportment and present it to the management. Various methodologies like Scrum, Kanban, Scrumban

Gauging the maturity and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team.

Guiding the team on how to use Agile/Scrum/Kanban practices and values to delight customers.

Set up and run scrum ceremonies/activities.

Setting up projects in Azure with accurate visioning of the reporting requirements from the client/management.

Create and manage custom (query based) dashboard in Azure for Sr. Management to check the status of all the projects/Task orders under one dashboard.

Create and manage product backlog for the infrastructure teams.

Create meeting notes for the client meetings as and when required.

Addition Responsibilities

Acting Lead for Service Project Process Group

Member of Software Engineering process group

Member of Process and Process Quality Assurance group

Conducted appraisal for CMMI ML3 Services.

Work with Organization Process Group for QMS releases.

Worked with the Management to create business processes and wiki pages guidelines for the following:

Capacity Availability and Management

Incident resolution and prevention process

Service Continuity Process

Service Level Agreements

Service Delivery Process

Standard Operating Procedure

Strategic Service Management Process

Tailoring process

Audit guidelines

Quality Metrics

Scrumban

Regularly inspects the defined process to discover and address the major concerns with respect to the compliance (gap analysis)

MR for surveillance audits for ISO 20000 & 27001 and re-certification audit for ISO 9001:2015 for the organization for 2017, 2018, 2019

Scrum Master on the following projects (Oct 2016- June 2019)

United State Department of Agriculture/Food Safety and Inspection Service - Assurance Net

A web application written in Java using WebSphere and uses Sybase and Hibernate. It has Oracle based document management system pulls user information from FSIS PHIS to assist administration. Task is to continue development and enhancements as per the requirement by the customer like reducing page load and data retrieval time, built new user modules of Public Health Information System (PHIS). Project is run as per the Agile methodology and follows the Scrum Process.

Tools used – TFS, MS Project, MS Office, Visio, SharePoint.

Food Safety and Inspection Service - SCORE

Develop and deploy the new FSIS Surveillance, Complaints, and Outbreak Response Enterprise (SCORE) application. SCORE will replace the following legacy systems, Consumer Complaint Monitoring System (CCMS), Investigation Records Database (IRD), and Intensified Surveillance Program (ISP). These will now be redesigned modules of SCORE, which will be a part of the PHIS). Project is run as per the Agile methodology and follows the Scrum Process.

Tools used – TFS, MS Project, MS Office, Visio, SharePoint.

Project - United State Department of Agriculture/ Food Safety and Inspection Service – PHIS

Scope - Continue development and enhancements of Public Health Information System (PHIS). All the activities (on four separate teams) will take place under the Agile methodology and follows the Scrum process.

Tools used – TFS, MS Project, MS Office, Visio, SharePoint.

Quality Assurance Team

Scope - Facilitating Scrum of Scrum meetings to track/escalate the issues/risks related to delivery, release, capacity issues.

Responsibilities:

Assessing the Scrum Maturity of the team and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team.

oGuiding the team on how to use Agile/Scrum practices and values to delight customers.

oGuiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.

oGauging and work on improving teams velocity and sizing ability over the period of time.

oFamiliarize team with the proper utilization of burn downs, Capacity charts etc.

Ensuring consistent processes across the different USDA teams handling separate modules (Imports, Exports, Domestic, Support services)

oFacilitating Scrum of Scrum meetings to track/escalate the issues/risks related to delivery, release, capacity issues.

oProper utilization of shared resources across the team.

oFacilitated scrum ceremonies like Product Backlog grooming, Sprints, Sprint Planning, Sprint Execution, Daily Scrum, Sprint Review, and Sprint Retrospective

oUpdating Team Foundation Server to manage project backlog and prioritizations and forecasting w.r.t high level project plan.

Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.

oFacilitating discussion, decision making, and conflict resolution.

oRadiate information and ensure that team's progress and successes are highly visible to all stakeholders.

oFollow up on the action items.

Documentation

oMake sure that service team are on boarded with project documentation and deliverables like Service Level Agreements, Capacity availability and Management, Standard Operating Procedures.

oOn time delivery of various project documentation like Requirement traceability, Feature document, updated UAT scripts, Deployment documents, Release testing document, Requirements and Use Cases document, Configuration Management

oCollect meeting notes for various internal and client meetings like IPT and other scrum activates.

Quality Assurance:

oPlanning and Tracking the release testing before promoting to various environments like Local, UAT, Preproduction, and Production.

oDesigned custom reports in TFS. Live status of automation and other testing parameters

oPlanning and monitoring test suits for feature driven testing.

oUpdating UAT test scripts if needed.

oOn time delivery of MSPT,

oComplete automation testing for all the projects to reduce QA time and efforts during patching and releases.

oCreated roadmap for QA automation of project including feature and flow based test suits.

oDesigned custom reports in TFS. Designed live status of automation and other testing parameters.

Audits

oManaging teams compliance to organizational internal audits as per ISO 9001:2015 and CMMI ML3

oProviding corrective and preventive action plan (CAPA) to the audit team in case needed.

oProper utilization of shared resources across the team.

oFacilitated scrum ceremonies like Product Backlog grooming, Sprints, Sprint Planning, Sprint Execution, Daily Scrum, Sprint Review, and Sprint Retrospective

oUpdating Team Foundation Server to manage project backlog and prioritizations and forecasting w.r.t high level project plan.

Monitoring and Training

oMaintain the historic data to gauge team’s performance.

oMaintain Lesson learned repository

oCreated project onboarding guideline for new team members.

Saboo Coatings Private Limited, Punjab, India (9+ years)

Sr. Business Analyst October 2010 –September 2016

Project teams CRM Team, R&D Team, IT Team

Analyzed business processes, existing systems and requirements and propose functional design.

Conceptual Modeling of the business view of the solution. Liaised with the management team to collect, analyze, and document business and functional requirements.

Created use case specifications that could be understood by technologists for building software design, and by QA teams for the purpose of test design, scenarios.

Liaised with development and testing teams during all steps of software development lifecycle to provide necessary support in understanding requirements.

Worked closely with department heads to identify and analyze core business processes

Developed clear and detailed process maps and business requirements.

Identified issues and risks and suggested counter measures, mitigating risks.

Displayed a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products.

Identified and imparted training to concerned department to make staff self-sufficient to get the day to day reports themselves where possible.

Continuous monitoring of correct functioning of the system once it was implemented.

Projects accomplished:

Complaint Management Module

Web based interface enabling CRMs to lodge complaints and communicate to other teams (logistics, accounts, manufacturing, R&D)

Order Management Module

Web based interface enabling CRMs to check stock and orders and check order status of the product.

Customer Management System

The interface to enable CRMs to lodge orders, timesheets, client information, Development, communicating with research department (for special products)

MIS reports

Coordinated with IT group to get the MIS structured for different departments such as Purchase, Stores, Logistics, and R&D.

Product Development: Interfaced with project managers and clients to determine the product's future direction. Market Research, Competitive Analysis

R&D Coordinator October 2007 –September 2010

Interact with CRMs for development of documentation to address new product related queries.

Interfaced with customer to gather requirements and enhancements for current product line.

Conducted training for CRMs and R&D managers for newly implemented IT systems and software products.

Developed and maintained company document templates.

Updated R&D and online databases for samples and development forms.

Maintained records for in-house testing, customer files, samples received by suppliers for evaluation.

Coordinated information for sales and R&D personnel.

Managed company materiel records and proprietary manufacturing recipes for production use.

Documented business requirements and processes for ISO compliance.

Updated and maintained Material Safety Data Sheets for company products.

Reference – Can be provided on request.

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