Customer Care Manager

CURRICULUM VITAE

PERSONAL DETAILS - PAWANPREET KAUR

Residential Address: Khadiala Sainian, Distt- Hoshiarpur

Mobile: 842-***-****

Date of Birth: 15-Feburary-1995

Nationality: Indian

E-mail: *************@*****.***

EDUCATION HISTORY

July 2016 – June 2018 P.G. in MBA (Human Resource, Finance)

Apeejay Institute of Management, Jalandhar

Punjab Technical University

July 2013 – May 2016 BBA, SD College, Hoshiarpur

Punjab University

May 2011 – April 2013 +2 commerce, SD Sr. Sec. School, Hoshiarpur

Punjab School Education Board

ACADEMIC TRAINING

June 2017- July 2017 Technospecs Technologies Pvt. Ltd., Mohali

(8 Weeks)Internship as an HR Intern

May 2017- June 2017 ValeurHR E-Solution Pvt. Ltd., Chandigarh

(6 Weeks)Internship in R&D and Data Analytic Program

ACADMIC PROJECTS

BBA- A STUDY ON CONSUMER PREFERENCE TOWARDS SOFT DRINKS

MBA- EFFECTIVENESS OF REWARD SYSTEM ON THE MOTIVATIONAL LEVEL OF EMPLOYEES

JOB EXPERIENCE

July 2018- Still working Teleperformance, Mohali

5 months as CCE

8 Months as Asst. Manager Customer Care

ACHIEVEMENT

My greatest achievement was to become Asst. Manager Customer Care within 6 months

OTHER SKILLS AND CERTIFICATES

Computer Skills:

Microsoft Word

Microsoft Powerpoint

Microsoft Excel

Language Skills:

Hindi - Native Tongue

English

Punjabi

PERSONAL COMPETENCIES

Ability to work under pressure

Time Management

Excellent communication, interpersonal skills

Team Management

INTERESTS AND ACTIVITIES

Listening Music- It helps me to relax and focus

Surfing Internet

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