Mob no: 55859954
Customer service and sales professional with 12+ years of experience, looking forward to be associated with a company where I can utilize my skills in the field of customer service and gain further experience while enhancing the company’s productivity and reputation.
• Cheerful and energetic
• Good communication skills
• Superior organization skills
• MS Office proficient
• Effective team player
• Dependable and reliable
• Fast learner and adapt well to change
• Dedicated and responsible
• Good analytical and technical skills
Bachelor’s degree in Commerce (B.com) from Calicut University, India.
Pre-University course in MES College Ponnani, India.
Diploma in Computer Applications (DCA) at BDPS Institute.
Oct 2005 to Present: Rivoli Group, U.A.E based Retail Industry.
2012 to Present: Store Supervisor (Retail sales, Kuwait).
• Co-ordinate with senior management on a daily basis.
• Managing day to day activities of the retail store.
• Handling cash and bank transactions.
• Provide training to newly hired staff and motivate all team members (sales support).
• Marketing and promotional activities of brand products.
• Stock planning and merchandising as per market trend.
2007 to 2012: Senior Sales Associate (Retail sales, Kuwait).
• Responsible for retail sales of the showroom.
• Merchandising various brands, handling customers regarding their needs and queries.
• Market survey regarding the brand products.
• Creating detailed customer documentation.
Oct 2005 to 2007: Retail Sales Associate (Dubai, U.A.E).
• Listening to customer requirements and providing appropriate assistance in order to make sales.
• Maintaining and developing relationships with existing customers in person, via phone and mail.
• Stock handling and display.
• Provide feedback to customers through excellent product knowledge.
June 2005 to Oct 2005: Al Ayad shopping LLC, Muscat, Oman.
• Data Entry
• Invoice documentation of daily cash and credit transactions.
• Inventory of warehouse stocks and van sale stocks.
• Processing purchase orders and schedule delivery on time.
• Professional Customer Service skills
• Excellent Sales and Marketing skills.
• Bilingual – Fluent in English with good accent, and Arabic.
• Love to work under pressure and busy environment.
• Highly organized and systematic at work.
Date of birth - 21/08/1982
Nationality - Indian
Visa status - Transferable 18 #
Driving License - Holder of Kuwait driving license
References: On request