Customer Service Billing

Nicola Nicholson Accounts and Billing Specialist

************@*******.*** 770-***-**** California

Established billing specialist excelling in time management, billing, and customer service. Dynamic team member with the ability to coach personnel and communicate with customers effectively to resolve issues. Analytical and agile thinker, skillfully working well under deadlines and a fast-paced environment to achieve project goals. Dedicated and meticulous, managing responsibilities attentively and ensuring systems function accordingly.

Areas of Expertise include:

Billing

Time Management

Auditing

Customer Service

Invoicing

Job Logs

Database Management

Sales

Purchase Orders

Professional Experience

HireRight, Inc. Irvine, California 2019

Billing Specialist

Develop daily financial documentation such as invoices, statements, and credits using Great Plains and Optool. Classify daily correspondence and optimize communications with internal and external customers. Process orders and rebills, ensuring cases are followed-up with consistently.

Key Accomplishments:

Spearheaded the reorganization of more than 200,000 invoices, leading to the recovery of approximately $54,000 worth of neglected invoices.

Participated in the resolution of more than 2,000 customer service issues, safeguarding historical customer relations.

U.S. Security Associates, Inc. Roswell, Georgia 2018-2019

Billing Analyst for Local Accounts

Evaluated all billing records and invoicing procedures for local accounts to ensure accuracy. Audited documentation necessary for invoice support, and kept detailed records of billing transactions, and expenses. Procured digital invoices for customers and generated roll-ups and cover sheets.

Key Accomplishments:

Collaborated with the accounts manager in recovering $300,000 worth of payments through the creation of detailed spreadsheets.

Operated financial software such as DelTek, Ariba, Winteam, Salesfore, Tungsten, and Oracle iSupplier.

Paranet Corporation Services, Inc. Duluth, Georgia 2016-2018

Billing Coordinator for Client Services

Led the billing staff through the preparation and processing of more than a hundred daily invoices designated to internal and external clients. Oversaw the opening and closing of client accounts, ensuring they were kept active and updated. Successfully transitioned the company to electronic billing by installing LEDES and Serengeti systems for invoicing.

Key Accomplishments:

Generated an annual increase of $50,000 of revenue by creating effective billing and invoicing processes.

Established the use of electronic systems such as Navision, Legal Tracker, and Simple Legal.

McKesson Norcross, Georgia 2013-2016

Customer Service Specialist

Handled customer inquiries, complaints, billing questions and payment extension/service requests. Managed a high-volume workload within a deadline-driven environment. Maintained database documentation of requests and claims until they were successfully closed.

Key Accomplishments:

Tactfully diffused tense situations with volatile customers, resulting in the retention of $1 million in business.

Recognized as “Employee of the Month” for consistently exceeding weekly expectation of targets by 50%, resolving an average of 250 daily customer inquiries.

Education & Training

Associate Degree in Psychology

ARGOSY UNIVERSITY Atlanta, Georgia 2009-2011

Business Administration Courses

UNIVERSITY OF PHOENIX Atlanta, Georgia 2011-2015

Computer Skills

Microsoft Office Suite

Quickbooks

Optool

Excel

Deltek

Salesforce

WordPerfect

Winteam

Ariba

Great Plains

Navision

Tungsten

Legal Tracker (LEDES)

Access

iSupplier

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