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Front Desk Customer Service

Alpharetta, Georgia, United States
September 24, 2019

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Virna Grace B. Fu

*** ****** ***, **********, ** 30004 Cell Phone: 678-***-****


Background Summary

Extensive hands on experience in Accounts Payables, Electronic Fund Transfers, bank reconciliation, customer service, internal control reviews, administrative/clerical, research and resolution of outstanding items, customer support for online banking and bill payment, staff management, bookkeeping and inventories, troubleshooting ap cases from portal and propose resolutions.


Fiserv, Alpharetta, GA June 2018 to May 2019

Applications Specialist/AP Prologue Financials

Grab Accounts Payable cases from Service Point Portal from Banks, Credit Unions and call clients, troubleshoot their open cases whether it be voiding a check, granting user permissions, open transactions, incorrect vendor balances, process issues, etc. Troubleshooting involves instructions over the phone or email, webex conference calls, collaborating with colleagues and propose resolutions. Perform Test issues they’re having in our demo database and see if it can be reproduced. This includes downloading their database backup, license file, restore and test if issue can be resolved. If it involves more technical research and database clean up, escalate to Tier 2-Technical Research, Tier 3- Development, Product Management.

Georgia Banking Company Sandy Springs, GA 2016 to June 2018

Staff Accountant

Reconcile Warehouse Funding Wires and resolve outstanding items by making GL entries, email Funding for outages and obtain resolution, submit month end recon to CFO and Controller for review and approval

Gather AP Invoices and obtain approvals if missing, process AP transactions in Prologue, cut checks, credit checking accounts in Banc Pac if provided for reimbursements on expense statements, process fed ex charges, American Express, Visa & Master Cards, obtain signatures then fund AP account, mail checks, scan, save and blob invoices

Assist in verifying, correcting and approving wires, back up for keying, releasing ach telephone payments, picking up file from Web Vault, loading file to TIB.

Process 2nd mortgage purchases & Heloc’s from NMA and posting entries, process incoming wires and emailing Loans for loan wires, verify Mortgage Lenders balances for front desk

Pull WLS NMA loan collateral, export and submit RAFS file to FHLB, order supplies

First Landmark Bank Marietta, GA 2015

Deposit Operations Associate

Review Account File Maintenance Reports for Suspicious Alerts & Warnings to detect violations

Reconcile Teller Balancing of banking centers, ATM, CD’s, Accounts Payable, Teller Checks

Retrieve, post & notify officers of PIM Corrections & Listing of Ach return items

Post General Ledger Online entries

Set-up wire notifications for customers, review ofac wires, key and verify wires

Process Dormant accounts, returned mail, scan documents

Community & Southern Bank formerly First Cherokee State Bank 2011 - 2013

Trust Operations Associate-Banking Officer/Acru Wealth LLC

Reconciliation of Trust Clearing, Check Cashing, State Withholding, Fidelity Investments, Alps

Fulfill requests from Henssler associates Trading Clients: Overdrafts, Unposted Items, Cash Bal

New Account set-up, transfer request processing, wires, deposits, ach

Alpha Bank & Trust Alpharetta, GA 2007- 2009

Staff Accountant/Wire Transfer Specialist

Reconciliation of correspondent bank accounts, CD checks, A/P, Money gram, wire transfers, fed reserve, interest income

Monitoring and processing of incoming/outgoing wires, fed account balance, daylight overdraft and fed funds investments

CD investments/redemptions/interest checks via Quick Rate and National CD rate line

Assist clients at front desk regarding assets and loans

Administrative duties to Asset Managers on customer files

Net Bank, Inc. Alpharetta, GA 2006- 2007

Internal Control Analyst

Conduct IC reviews in Operations and Customer Care Departments, work processes and revise procedures

Record findings and comments, meet department heads/team leads regarding reviews and scores

Update spreadsheets, monthly goals, professional development task schedule, assist teammates to meet deadline during review period

Electronic Funds Specialist 2001- 2006

Process incoming/outgoing wires in Banker’s Bank Connection and Start/End of Day processing of the Pay Plus (Fund Tech) systems, monitor fed cash position

Research, resolve, reconcile outstanding wires for review by Settlement Department

Back up for fulfillment, cashier’s/bank cash deposit checks, ACH returns, IEH, charge backs

Summit National Bank Atlanta, GA 1999- 2001

Wire Transfer Specialist

Process wire transfer of funds from branches and customers, treasury tax and loans, fr2900 report, currency orders/shipments, savings bonds

Monitor/maintain required reserve balance at the close of business, invest/borrow fed funds from correspondents where applicable

Back up for Internet Banking in processing applications, resolve customer support issues regarding Online Banking and Bill Payment

National Bank of Commerce Birmingham, Alabama 1996-1998

Accounting Specialist

Fed account reconciliation, correspondent banks, ach, series EE/savings bonds, currency orders /shipments, inter-departmental transfers, cash suspense/cashier’s checks, send memos to departments and branches to resolve outstanding items

Reconcile money orders, traveler’s /official checks

Wire Transfer Specialist 1995- 1996

Process and balance incoming/outgoing money wires, security transfers and internal transfers

Compass Bank Birmingham, Alabama 1991-1993

Funds Transfer Specialist

Process internal transfers of customers and correspondent banks, process same day settlement notifications from fed in wire net system such as ach, cash letters, government checks, tt&l withdrawal/redeposit, currency orders and shipments, savings bonds

Direct Imports Bessemer, Alabama 1989-1991

Assistant Manager/Retail Sales

Manage staff to increase sales, bookkeeping, inventories, assist team on payments, daily operations of store

Far East Bank & Trust Co. Manila, Philippines 1987-1988

Trading Assistant/Trust & Investments Group

Assist customers nationwide regarding inquiries on Silver Certificate of Deposits, Fixed Income Management Account, securities and rates, data entry of sales, balance at the end of day

Academic Background

Bachelor’s Degree in Commerce major in Business Administration 1987

Computer Skills

IBM Compatible PC, Windows 10, Microsoft Word, Outlook, Excel, AS 400, Quicken, Banc Pac, Prologue, TIB, Web Vault

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