Service Representative Manager

WILOVID COLETTE MALLORY

Houston TX 281-***-**** *******@*****.***

RETIREMENT & TRUST PLAN ADMINISTRATOR

Results oriented financial services profession considered the “Clean-up” person for complex research, audit & creative problem solving in third party, banking, insurance and brokerage retirement and trust plan administration.

Compliance analysis Audit Discrimination testing

IRS Compliance dispute resolution

Customer relationship management

Strong analytic skills Detail oriented

Retirement Planning Asset management

Customer education Peer training

Cross functional team influencing

Creative problem solving Dispute resolution

Responsive, fast, accurate & reliable client communications

Liaison handling DOL, IRS and PBGC audits & inquiries

Software: Excel, Word, SEI, AMTrust, OMNIPAY, RELIUS, ASC, Salesforce

PROFESSIONAL EXPERIENCE

KANALY TRUST / MERCER ADVISORS – Houston TX 2016 – 2019

Client Service Administrator

All aspects of retirement plan administration for this $8B asset management firm providing trust / estate services

Audit Testing Analysis

Compile and analyze trust & financial data with complete accuracy

Schedule, report, and track department information

The go-to person for more complex research, investigation and information analyses

Administration Documentation

Prepared complex multi-step account and trust compliance and tax reporting documentation

Perform duties and tasks that reflect substantial variety and complexity

Collaborated with fiduciary teams on complex problem solving and issue resolution.

Communication

Responsive, fast, accurate and reliable client communications to fulfill client expectations

American International Group AIG – Houston TX 2014 – 2016

Compliance Administrator

Compliance, audit and regulatory testing administration for this global insurance group

Audit Testing Analysis

Supported plan sponsors in plan design, regulatory testing issues and requirements according to Plan Documents

Monitored plan activities, including contributions and distributions, for ongoing regulatory compliance

Performed all nondiscrimination testing (including 402(g), 415(c), ADP, ACP, Top Heavy, Coverage - ratio percent and average benefits, 414(s) Compensation); provided appropriate reports to employers.

Administration Documentation

Collected census, plan, and client data; input employer data to a pension system; set up proper plan files

Client distributions; filed amendments; prepared and filed Forms 5500/5558/8955/5330

LOREN D. STARK COMPANY INC. – Houston TX 2008 – 2014

Compliance Analyst (2008 – 2014)

Audit Testing Analysis

As liaison to IRS and DOL, responded to IRS and DOL correspondence on behalf of clients

Handled all DOL, IRS and PBGC audits and inquiries

Prepared delinquent tax returns through Delinquent Filing Voluntary Program

Administration Documentation

Worked with ASC and Relius systems, including Forms 5500, 5558, 8955-SSA, 5330, 1099R, 1096, 945.

Assisted in the transfer of clients' assets into the successor institution.

Consulted with plan sponsors regarding government based plan amendments.

Plan Termination: Analyzed plans then generated IRS and non-submission documentation

Pension Administrator (2008 – 2008)

Completed Form 5500 and all related schedules for 800+ plans.

Created and sent written communications to clients; generated year end plan valuations.

WILOVID COLETTE MALLORY Page two *******@*****.***

THE ALLOCATION COMPANY – Houston TX 2006 – 2007

Client/Marketing Administrator

Helped to complete Forms 5500 and all related schedules for 300+ retirement plans.

Oversaw contribution processing.

Supported marketing associates as a technical resource for both new and existing clients.

AXIA COLLEGE OF UNIVERSITY OF PHOENIX ONLINE 2005 – 2007

Adjunct Faculty Member

Taught on-line Financial Management classes

JPMORGAN CHASE BANK – Houston TX 1998 – 2004 Fiduciary Manager/Assistant Vice President, Personal Asset Management Services (2000 – 2004)

Delivered high level of professional and technically correct administration for between 450 and 500 affluent client trust accounts with a total asset value of 186 million dollars.

Point of contact for personal trust department retirement accounts including IRA issues

Manually calculated 200+ IRA Required Minimum Distributions annually

Interpreted wills and trust agreements to make sure wishes of principals and owners were being carried out.

Cross sold $750M bank products and services annually to existing clients to enhance trust relationships

Worked with clients in investment planning.

Client Service Representative, Retirement & Investment Management Services (1998 – 2000)

Administered accurate daily transactional processing of 15 defined benefit accounts with an average asset size of $75M and average participant size of 250 people including ERISA compliance issues

Received acknowledgments from clients for excellent services rendered.

Participated in process improvement think-tank sessions

EDUCATION

Master of Business Administration, Finance

Texas Southern University – Houston TX

Bachelor of Arts, Political Science

Spelman College – Atlanta GA

Post Graduate Courses: American University – Washington D.C.

Continuing Professional Development

Completed ASPPA Retirement Plan Fundamentals certification, Texas Trust School, Leadership, Diversity.

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