WILOVID COLETTE MALLORY
Houston TX 281-***-**** email@example.com
RETIREMENT & TRUST PLAN ADMINISTRATOR
Results oriented financial services profession considered the “Clean-up” person for complex research, audit & creative problem solving in third party, banking, insurance and brokerage retirement and trust plan administration.
Compliance analysis Audit Discrimination testing
IRS Compliance dispute resolution
Customer relationship management
Strong analytic skills Detail oriented
Retirement Planning Asset management
Customer education Peer training
Cross functional team influencing
Creative problem solving Dispute resolution
Responsive, fast, accurate & reliable client communications
Liaison handling DOL, IRS and PBGC audits & inquiries
Software: Excel, Word, SEI, AMTrust, OMNIPAY, RELIUS, ASC, Salesforce
KANALY TRUST / MERCER ADVISORS – Houston TX 2016 – 2019
Client Service Administrator
All aspects of retirement plan administration for this $8B asset management firm providing trust / estate services
Audit Testing Analysis
Compile and analyze trust & financial data with complete accuracy
Schedule, report, and track department information
The go-to person for more complex research, investigation and information analyses
Prepared complex multi-step account and trust compliance and tax reporting documentation
Perform duties and tasks that reflect substantial variety and complexity
Collaborated with fiduciary teams on complex problem solving and issue resolution.
Responsive, fast, accurate and reliable client communications to fulfill client expectations
American International Group AIG – Houston TX 2014 – 2016
Compliance, audit and regulatory testing administration for this global insurance group
Audit Testing Analysis
Supported plan sponsors in plan design, regulatory testing issues and requirements according to Plan Documents
Monitored plan activities, including contributions and distributions, for ongoing regulatory compliance
Performed all nondiscrimination testing (including 402(g), 415(c), ADP, ACP, Top Heavy, Coverage - ratio percent and average benefits, 414(s) Compensation); provided appropriate reports to employers.
Collected census, plan, and client data; input employer data to a pension system; set up proper plan files
Client distributions; filed amendments; prepared and filed Forms 5500/5558/8955/5330
LOREN D. STARK COMPANY INC. – Houston TX 2008 – 2014
Compliance Analyst (2008 – 2014)
Audit Testing Analysis
As liaison to IRS and DOL, responded to IRS and DOL correspondence on behalf of clients
Handled all DOL, IRS and PBGC audits and inquiries
Prepared delinquent tax returns through Delinquent Filing Voluntary Program
Worked with ASC and Relius systems, including Forms 5500, 5558, 8955-SSA, 5330, 1099R, 1096, 945.
Assisted in the transfer of clients' assets into the successor institution.
Consulted with plan sponsors regarding government based plan amendments.
Plan Termination: Analyzed plans then generated IRS and non-submission documentation
Pension Administrator (2008 – 2008)
Completed Form 5500 and all related schedules for 800+ plans.
Created and sent written communications to clients; generated year end plan valuations.
WILOVID COLETTE MALLORY Page two firstname.lastname@example.org
THE ALLOCATION COMPANY – Houston TX 2006 – 2007
Helped to complete Forms 5500 and all related schedules for 300+ retirement plans.
Oversaw contribution processing.
Supported marketing associates as a technical resource for both new and existing clients.
AXIA COLLEGE OF UNIVERSITY OF PHOENIX ONLINE 2005 – 2007
Adjunct Faculty Member
Taught on-line Financial Management classes
JPMORGAN CHASE BANK – Houston TX 1998 – 2004 Fiduciary Manager/Assistant Vice President, Personal Asset Management Services (2000 – 2004)
Delivered high level of professional and technically correct administration for between 450 and 500 affluent client trust accounts with a total asset value of 186 million dollars.
Point of contact for personal trust department retirement accounts including IRA issues
Manually calculated 200+ IRA Required Minimum Distributions annually
Interpreted wills and trust agreements to make sure wishes of principals and owners were being carried out.
Cross sold $750M bank products and services annually to existing clients to enhance trust relationships
Worked with clients in investment planning.
Client Service Representative, Retirement & Investment Management Services (1998 – 2000)
Administered accurate daily transactional processing of 15 defined benefit accounts with an average asset size of $75M and average participant size of 250 people including ERISA compliance issues
Received acknowledgments from clients for excellent services rendered.
Participated in process improvement think-tank sessions
Master of Business Administration, Finance
Texas Southern University – Houston TX
Bachelor of Arts, Political Science
Spelman College – Atlanta GA
Post Graduate Courses: American University – Washington D.C.
Continuing Professional Development
Completed ASPPA Retirement Plan Fundamentals certification, Texas Trust School, Leadership, Diversity.