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Customer Service Manager

New Jersey, United States
September 24, 2019

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Steven A. Crossan

*** ********** **. ******* ****, NJ 08062


Summary of Qualifications

Dynamic, full spectrum leader with a diversified and comprehensive skill-set including over twenty - four years of manufacturing, production, fabrication, quality and supply chain management. Successful team player experienced in directing and training both represented and non-represented personnel to insure customer demands are regularly exceeded safely in a variety of business and production environments. Developed and implemented various continuous improvement programs (6s, lean management, ISO - 9000) that improved safety, quality, productivity, helped reduce costs and increase customer satisfaction. Proficient in various MRP systems such as SAP, MACOLA and JD Edwards as well as all Microsoft Office applications.

Professional Experience

UTC RAS, Morton, PA 5/2019 – Present

Production Manager

●Manage inventory and material control for the construction, repair and rebuild of railway vehicles and their associated accessories.

●Interact with multiple departments to ensure inventory levels are maintained to eliminate downtime and keep production flowing.

●Develop and maintain a tracking system to streamline material flow from receipt, QA inspection and distribution for use in the process.

●Coordinate with Project Managers to adhere to strict schedules and exceed customer satisfaction.

●Working with upper level management to install an ERP software system to keep inventory and material flow in “real time”.

Eddie Kane Steel – Anchor Bolts Division, Eddystone, PA 11/2017 – 07/2018

Production Manager

●Managed production personnel in the fabrication, welding, machining and assembly of anchor bolt cages used in the cellular tower and electrical generation industries.

● Insured inventory levels were maintained of all required materials used in the shop and ordered as needed.

●Coordinated shipping of finished goods as well as developed production schedules.

●Promoted culture of safety and efficiency for all employees to insure customer expectations were exceeded.

Communications Test Design Inc, Swedesboro, NJ 1/2017 – 4/2017

Inventory Supervisor

●Supervised production associates in the shipping and receiving department for a division that repaired Amazon electronic devices.

●Interacted directly with Amazon and specialized suppliers to receive both repair parts and actual units to be repaired, conducted daily cycle counts to insure inventory accuracy.

●Developed production schedules for multiple departments.

●Utilized proprietary company MRP systems to control inventory and generate reports for upper management.

●Scheduled truck shipments of both repair parts and repaired units to Amazon facilities and intercompany facilities.

GGB Bearing Technology, Thorofare, NJ 3/2014 – 12/2016

Production Supervisor

●Supervised thirty -five represented production colleagues across multiple departments utilizing specialized fabrication machines and equipment.

●Collaborated with planning and customer service to ensure customer needs are exceeded in accordance with AS9100 and ISO9001:2008 standards.

●Developed and maintained daily efficiency reports for winders and packing colleagues; Utilized SAP to check daily production, inventory, production order status and other related information.

●Conducted monthly OSHA safety compliance training involving colleagues from both plants; HAZWOPER 8 -hour refresher trained; Involved with core teams and continuous improvement initiatives, 6s and lean management.

●Developed new sales and strengthened existing relationships with general contractors.

● Prepared yearly performance evaluations and disciplinary corrective actions when required.

US Cast, Inc., Elmer, NJ 3/2013 - 3/2014

Site Supervisor

●Managed a crew of fifteen technicians across multiple departments in the manufacture of cast acrylic rods and tubing, implemented daily production schedule and monitored efficiency of all technicians.

●Conducted daily safety training; Maintained production and shipping reports using various Microsoft applications in addition to Sage 50 accounting program.

● Procured supplies and materials used throughout the plant.

●Operated and trained employees in the safe operation of forklift, high reach and other equipment used daily in our operation.

● Performed routine and minor maintenance on plant equipment, coordinated with vendors for larger projects; Responsible for cycle counting, month end and year end inventories.

Municipal Maintenance Company, Cinnaminson NJ 5/2011 - 1/2013

Inside Sales / Shop Coordinator

●Directed the daily operations and schedule of our busy repair and machine shop that serviced pumps, machinery and all equipment related to the sewage treatment and wastewater industries; Evaluated jobs then prepared quotes for work to be performed.

●Procured materials from outside vendors for jobs in our shop for repair as well as managing ongoing jobs in the field, Interfaced with customers daily to relay job status information.

Rosie's Custom Fence and Deck, LLC, Mullica Hill, NJ 6/2005 - 7/2010

Construction Manager/Owner

●Managed all areas of a family owned construction business that included sales proposals, customer service, profitability, installation and construction, employee management, inventory and material planning; Prepared all regulatory and tax documents in compliance with State of New Jersey contractor laws; experienced using Quickbooks software.

Lohmann Animal Health International, Vineland, NJ 2/2003- 6/2005

Production Coordinator

●Planned, organized and directed all aspects of production for a leading animal vaccine manufacturer; Coordinated and scheduled activities between functional areas, including Sr. Management, procurement, production, quality, and shipping.

●Managed inventories to meet customer demands in accordance with strict federal guidelines.

●Maintained Macola MRP system for “real time” access to all stages of the production process; Performed and directed physical inventory cycle counts to reconcile MRP and actual physical inventory on hand.

Foamex International, Eddystone, PA 3/1999- 2/2003

Production Supervisor

●Coordinated all activities from order placement to customer delivery; Developed and implemented process improvements that eliminated duplication and waste leading to lower production costs and increasing on-time deliveries by 25%; Designed an improved computer system for reconciling inventories; Operated and maintained AS-400 and JD Edwards systems for production completion and shipping functions; Prepared procedures and trained personnel to achieve ISO-9001 certification.

AFG Industries, Cinnaminson, NJ 1/1995- 3/1999

Production Supervisor

Directed production technicians that successfully brought back into production a glass manufacturing plant that had been closed for over five years; Increased the level of profitability for the business unit, recognized as one of highest producers across the company; Contributed to achievement of ISO 9002 certification as part of core team; Managed all aspects of production process in compliance with ISO 9002 standards from order to delivery.


Audubon High School – Audubon, NJ 1983

Graduated with diploma

Camden County Community College - Blackwood, NJ 1984 - 1986

Majored in Business Administration – Transfer program

Rutgers University - Camden, NJ 1986 - 1987

Majored in Business Administration

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