Assistant Office
Resume:
Susan Deshmukh
adafl2@r.postjobfree.com
Highlights of Qualifications
Possessing exceptional communication and leadership skills and a strongly collaborative mindset, I am a self-motivated, goal-oriented and innovative Administrative and Communications Officer with more than 25 years of experience in demanding, deadline-driven academic and clinical environments. Client-focused, culturally-conscious and technologically-savvy, I use my natural sensitivity to balance the needs of executives, clients, students, clinicians, and stakeholders.
Recent Key Accomplishments
Organized and managed the Access and Care Symposium, resulting in the Ministry of Health creating a new government position, the Chief Dental Officer of Health
Consulted and liaised with stakeholders at the Royal College of Dental Surgeons of Ontario, assembling and organizing all materials for the design and maintenance of the first online Ethics in Dentistry courses at University of Toronto
Researched and consolidated legal, policy-related, and resource materials for the design and launch of the new Global Health Outreach (Dental) course
Proposed and maximized the use of new technology in the Dental Public Health Division, restructured and streamlined processes to recruit stakeholders and aid students
Facilitated, as part of a team, the successful accreditation in 2018 of Balance for Blind Adults
Education and Professional Development
University of Toronto
Bachelor of Science Ongoing (part-time)
Socio-legal Studies (Major), Psychology (Major), Anthropology (Minor)
Focus: Social justice issues, immigration law, youth justice, criminal law and procedure, crime and gender, marginalized communities and diversity, statistics and statistical analysis, cognitive psychology, indigenous issues and settler colonialism, language and society, sociolinguistic anthropology, Swahili language, African performance art, visual arts.
Diploma in New Media and Technology Management 1999
Focus: Internet delivery technologies, digital imaging and design, multimedia interface design and development, computer programming, dynamic events coordination and creative marketing, media relations and communications, public speaking and presentation, project management.
Diploma in French 1997
Arizona State University (online)
Teaching English as a Second Language Ongoing
Estimated completion date: January 2020
Employment Experience
Stakeholder Support Representative, FP Canada June 2019 to present
Conducts all processes of end-to-end certification of financial planners, including but not limited to: disseminating and communicating complex policy, education and examination information to stakeholders, reviewing transcripts and work experience and making decisions on exemptions on certification pathway, adding and assisting with applications, updating stakeholder accounts.
Works as part of a high- functioning team, utilizing multi-line phone queue system, ticketing software, Skype for business, Aptify, Microsoft Office Suite, Adobe and other software
Communications Officer and Assistant to Director, Redpath Centre Feb. 2018 to June 2019
(part-time, contract)
Performed all administrative aspects of a busy and dynamic autism and ADHD counseling practice: utilized initiative, high level of sensitivity and precise knowledge of departmental procedures, clientele and clinicians to ensure a safe and seamless professional environment
Oversaw, conceptualized and edited website, promotional materials and graphics; composed and proofread confidential communications
Procured and reviewed licensing contracts; performed scheduling, processed payments and completed billing using office management system; produced cheques via Quickbooks
Assisted all clients and potential clients using tact, compassion and diplomacy
Accreditation Lead Assistant, Balance for Blind Adults Feb. to May 2018
(part-time, 3-month contract)
Worked closely with the Accreditation Lead and the Director to secure successful accreditation of Balance for Blind Adults’ educational programs
Scrutinized the accreditation organization’s guidelines, aligning indicators with written policies and procedures; created and maintained databases of results
Proof-read, edited and formatted for consistency and clarity all mandates, policies, certificates, procedures, and guidelines
Administrative Officer, Dental Public Health, University of Toronto 1991 to 2018
Designed, created and managed collaborative educational and information-sharing applications using HTML, Photoshop, Acrobat Professional; problem-solved application issues, provided training and offered guidance to students and staff
Composed complex written and web-based communications directed internally and externally (e.g., government agencies, health units, organizations); proof-read, edited and formatted technical papers and research proposals
Directed and managed national and international conferences and symposia, sourcing and negotiating costs for venues, printed materials, accommodation, and transportation
Collected, compiled, recorded and verified didactic grades; created formulae for calculations based on current methods of evaluation
Employed initiative, tact, judgement and knowledge of departmental procedures to meet all deadlines; kept staff apprised of Faculty, University and Department of Health policies as well as status of departmental priorities, accounts and records
Managed the Canadian Association of Public Health Dentists’ listserve
Procured and reviewed contracts; assessed and reconciled accounts
Business Owner and Consultant, Chakra Design 1998 to present
(part-time, contract)
Website development and user-task analysis, scientific poster and presentation design and preparation, writing and proof-reading, graphic design, event planning, media interviews, administration and office management
Secretary I, Student Affairs/Provost’s Office, University of Toronto 1990 to 1991
Transcribed and edited complex, highly-sensitive correspondence; used desktop publishing skills to create brochures and other printed materials
Arranged travel and accommodations for international visitors; managed calendar for Assistant Vice-President, Student Affairs and the Vice Provost
Liaised with and managed database for student clubs and organizations
Coordinated office records; received visitors; answered or redirected inquiries
Administration Clerk, Commercial Union Life Assurance 1988 to 1990
Conducted cross-reference checks of policies between two in-house systems to produce changes in insurance policy status and validation of history of applicants
Contacted external sources for applicants' confidential medical information
Reviewed computer output for errors and corrected errors on the system
(please feel free to ask about work experience prior to 1990)
Other
Co-founder and former director of several not-for-profit organizations
Performer in Toronto’s local world music community; trained in Gambia, Cape Verde, Mali, Cote D’Ivoire and Toronto
Working towards certification in TESL
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