Mobile Phone: +974-**-**-****
Diplomatic Street, Qatar
To Whom It May Concern:
Addressing this letter of intention, it is a genuine proof that I am really interested in gaining an Operations Management position within this large and prestigious organization. For the very beginning, I would like to point out my 30 years of diversified experience in project and operations management gained in Middle East, United State of America and Europe, usually into multicultural environments.
In this period I was exposed to the entire variety of activities related to assets management, capital improvement and commercial development, strategies creation, implementation and audit, 24/7 effective management of all Engineering, Front Office, Food and Beverages, Housekeeping, Recreation and administration operations in multi sites luxury hospitality, residential and military venues.
The project management passion always generates real challenges in finding or facilitating the development of creative solutions for energy saving and processes improvement, maximizing the financial performances, commissioning, space and leasing management, creation, implementation and audit of procedures and processes, vendors and clients contract management and administration, technical staff recruitment and training, generator of retention plans, budgets planning, execution, control and management, periodically reports generator that identify trends and eventual corrective actions identification and implementation, intensive customer service, complaints resolution and investigation, implementation of the best practices, the tenant or client satisfaction and retention along with being an interface among landlords and tenants or clients.
I was able to perform and to develop these outstanding services just providing the right tools and equipment to my colleagues, treating them equally, leading by example and always having the open door policy. The genuine communication interest helped me to find the right open and transparent communication channels to all stakeholders and to provide maximum satisfaction to clients and team.
Moreover, I have been part of internal and external audit committees in the military and civilian life for security systems and processes including TAPA, Health and Safety, Loss Provention, Facilities Mnagement and Administration, 5S and workflow systems.
Also, I managed many times inventory teams being responsible for data accuracy, conflict reconciliations and disposal of unneeded items.
My strong attention and my ability to work under pressure for long periods of time independently willing to face challenges, and to meet the deadlines, my passion for finding solutions that grow the company profit and its employees profit too, my extensive training to identify problems and corrective actions for saving resources are very important skills which will be offered to my employer.
Finally, I hope in the attached resume you will find enough reason to get back to me.
Mobile Phone: +974-**-**-****
Diplomatic Street, Al Dafna, Qatar
28 years of experience in project and assets management, capital improvement and commercial development, daily effective management of all Engineering, Front Office, Food and Beverage Housekeeping, Recreation and administration operations in multi sites hospitality, residential and military venues across Middle East, USA and Europe, passionate in hotel operations and brand improvement applying creative solutions and innovative business initiatives for energy saving, creation and implementation of strategies and operating procedures, staff recruitment, coaching and performance evaluation, budgets preparation, planning, management and periodically reports generator, intensive customer service, complaints resolution and investigation that will increase the guest and customers satisfaction, participate or lead operational meetings, prepare reports and communicate the results to top management
02/2017 – Present, Cluster Compounds, Facilities and Accommodation Manager.
Facilities Management and Maintenance Company LLC, Doha, Qatar.
As a business leader of a multicultural and multidisciplinary team of 50 colleagues, I effectively managed the daily operations in Engineering, Front Desk, Recreation and Administration in three compounds summing over 550 apartments and villas trying to constantly buildup the brand visibility and stakeholder satisfaction. Based on the business strategic direction, we handed over one compound reducing the yearly expenses with 1.4 million USD, have generated and implemented yearly strategies new Standard Operating Procedures and Policies that defined the activity reducing the employee number after an efficient peer review. The Accommodation Department has a consistent bottom-up budget, efficient reports, and a realistic employee performance appraisal.
07/2015 – 07/2016, Public Works and Facilities Manager
Namariq Arabian Services, Jizan, Kingdom of Saudi Arabia.
Managing a team of 150 people, I was accountable for the direct lead of a 3.500 beds camp and a 50 room hotel operations. Based on a business initiative that increased the financial performance, business profitability, stake holders and guest satisfaction, we have converted it to 5.500 beds. The activity covered the daily operations in Engineering, Front Desk, Housekeeping, Food and Beverage for all residents, retail spaces, recreation facilities, a clinic, swimming pools and sport courts.
We have recommissioned the venue that in 6 months became operational from 15 % to 95%, and using a smart marketing management the sales consistently increased.
Also, we designed, implement and manage reports that showed the results achieved and guests satisfaction level. Having constant meetings with the guests and employees representatives we were able to have transportation and security services clients orientated providing new product and guest services.
12/2014 – 06/2015, Compound Manager, Al Othman Holding, Al Khobar, Kingdom of Saudi Arabia.
I have managed and operated in a hospitality management way a luxury compound together with of 50 employees covering the activity of Front Desk, Sales, Marketing, Housekeeping, Food and Beverage Engineering, Transportation, Security, Health & Safety and Recreation. We have created SOPs that help to define the processes. Also, I have created and implemented an incentive fee plan that improved the wages and the resident satisfaction increasing the brand visibility. Using strategic directions from holding board, a smart sales and marketing strategy the occupancy performance reached 80%, we started to provide new guest services with appropriated service levels that increased the budget. After reports review the restaurant culinary variety became vaster and more creative. Also the spa and salon services changed providing new product as per guest satisfaction.
04/2012 – 12/2014, Director of Facilities and Administration, Ana Hotels, Bucharest, Romania.
Using hospitality management vision and leadership, I directly managed from facilities and property operations perspective 12 sites meaning: 10,000 m of offices, 3,500 m residential properties and 100,000 m of land, 7 hotels summing up 1,000 rooms and apartments, 9,500 m of restaurants and conference rooms, spa and recreation areas, car parks, green areas. Together with 25 direct reporting staff I was accountable to provide the leadership for all residential and commercial spaces operations, marketing management, sales, budget, reports and financial results, guest satisfaction, team performance, brand visibility and results.
02/2010 – 02/2012 Regional Facilities Manager, DB Schenker, Bucharest, Romania
As part of QHSSE Department, I have provided facilities and property leadership through 7 direct reports for head office, 7 branches and 59 working points country wide and Republic of Moldova summing 45,000 m of warehouses, 180,000 m of land, 15,000 m of offices from all point of view: day-to-day operations, brand improvement, sales, marketing and new products proposal, personnel coaching and staff evaluation, meeting with clients and employees providing feedback and measuring the satisfaction results, preparation and following up the budgets, satisfaction results communication through reports based on employees and clients meetings and feedback received from stakeholders.
08/2004 – 10/2009 Site Manager, DynCorp Int’l LLC, Fort Worth, USA.
Based on the company needs, I have provided leadership to different sites in Iraq, Afghanistan, UAE and Jordan and I performed human resources activities for Romanian personnel ready to be deployed in different company sites.
Generally speaking, the responsibilities were similar in all locations covering the hotels management that ranged from 100 to 600 people, housekeeping, front desk, food and beverage, and recreation facilities, managing multicultural team from 150 to 500 people, generating budgets, financial statements, employees coaching and performance appraisals, managing contractors and following up the service levels agreement. I was responsible to collect and communicate through reports clients satisfaction reports, feedback and expectation and to follow up the approved actions implementation.
06/2003 – 06/2004 Director of Operation Dep, Anchor Group SA, Bucharest, Romania
The responsibilities were to manage 35,000 m of commercial area, 25.000 m of car park and green areas, 1,500 m of offices area from all points of view. Also, I have managed all contracts related to operational activities, direct task to different service delivery entities, performance appraisals to all employees related to Facilities Management activities, I oversaw the construction of the third floor of this mall and commissioning manager, lead the meetings and communicate the feedback and progress to upper management.
09/1998 – 06/2003, Facilities Manager, AG Investments Ltd, Chicago, IL. USA.
Multi sites commercial and residential property operations management, concept of new projects, execution and control. Fully renovation of 2 properties, sales services and marketing, collect client feedback, follow up on the guest needs, implementation of preventive maintenance plan, relation with state authorities, and communicate with all stakeholders about different expectations.
08/1992-08/1998, Chief of Security and Facilities, Otopeni Air Base, Bucharest, Romania.
Responsible for facilities operations and security of base including 50 military and civil aircrafts, 350 vehicles, fuels storage depot, facility management of 1.5 million m of land including aisles to Otopeni International Airport runways from military site, accommodation for 500 people into 20,000 m of residential and training areas, administration of 100 vehicles and 50 rooms hotel management 50 protocol rooms. The duties also were to manage 6,000 m of offices, to manage aircraft and car fleet parking, recruitment, personnel coaching and appraisals, administration and command of 900 people every year, loss prevention, internal and external audits, incident’s investigations related to HSS
- 09/1999 -06/2001 Canterbury University, Master in Business Administration, Chicago, USA;
- 09/1997-06/1998 Faculty of Journalism and Communication Sciences, Master in Public Relations,
- 09/1992-06/1997 USMVA Bucharest, Degree in Construction Engineering, Bucharest, Ro;
- 08/1989-07/1992 Ground Forces Academy, Infantry Lieutenant, Sibiu, Romania.
-06/2017 – Fire Warden, First Aid and CPR, Doha, Qatar;
-04/2016 – Project Management, PM Aceess, Bucharest, Romania;
-06/2013 – Energy Manager, Bucharest, Romania;
-11/2010 - OSHA 18001 Internal Auditor Course, TUV Austria, Bucharest, Romania;
-06/2010 – 80 hrs H&S Course, Absolute School, Bucharest, Romania (NEBOSH equivalent);
Romanian – Native
English – Fluent