Customer Service Sales

DEBORAH FABROS NAKAR

Al eizz Compound,Madinat Khalifa North, Doha,Qatar

+974******** ***********@*****.*** /***********@*****.*** OBJECTIVE

Seeking a challenging career in a esteemed organization where my talents can be utilized for the growth of the company as well as myself, In an environment where team player is significant to be the best and be considered as a key asset of our expanding company. EXPERIENCE

Kiddyzone

Feb 2018 - Sept 2019

Store In-Charge

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability Meet sales goals by training, motivating, mentoring and providing feedback to sales staff Ensure high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures Maintain outstanding store condition and visual merchandising standards Report on buying trends, customer needs, profits etc Propose innovative ideas to increase market share

Conduct personnel performance appraisals to assess training needs and build career paths Deal with all issues that arise from staff or customers (complaints, grievances etc) Masharee Liwa Trading Group,Dubai,UAE

March 2015 - Feb 6,2018

Store Manager

Achieving growth and hitting sales targets by successfully managing the sales team Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence

Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives,train the teams for assembling furnitures,like baby bed,walker,stroller,car seats and dèmonstrating new products for babies.

M.H.Alshaya,Dubai,UAE

July,2007 - Feb 28 2015

Asst.Store Manager

Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals. Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.

Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed. M.H.Alshaya,Dubai,UAE

Dec,29,2005 - July,2007

Senior Sales Asaocaite

Responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. Individual responsibilities as a Retail Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas. EDUCATION

National College of Science and Technology,Philippines 1995 till 2000

Bachelor of Arts in MassCommunication

4

SKILLS

Enthusiasm Excellent IT skills Numerical skills Verbal communication skills Team working skills Organizational skills Resourcefulness Confidence Commercial awareness TRAINING ATTENDED

Seminar / Training Attendees

Management Development Training

Till Cash Handling

Customer Service Training

Centre of Excellence in Merchandising

RAPPORT Training

Bra Fitting Training

Dynamic Navision (ERP) Training

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