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Front Office Manager

Quezon City, Quezon City, Philippines
September 24, 2019

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Ph. * Blk. * Lot ** Marycris Homes Bucandala, Imus, Cavite



To obtain employment as a Bellman bringing exceptional first tier service skills along with knowledge of providing positive customer services in a hospitality environment.


• Complete knowledge of the hospitality industry

• Adept at maintaining and using relevant equipment

• Highly skilled in anticipating guests’ needs and responding appropriately

• Excellent guest service, communications and interpersonal skills

• Profound ability to work on a flexible schedule

Working Experiences:

Bellman-Concierge Conrad Hotels & Resorts, Pasay City April 2017 – May 2019

• Greet guests as they arrive and guide them appropriately

• Assist guests with luggage when checking in/out

• Hail taxicabs and assist with inquiries

• Help valets during busy hours

• Deliver messages and run errands

Knowledge in Opera System

.Made a booking for Guest a Tour

.Back up Airport Representative

. With sense of urgency

Bellman-Doorman Kares Manpower July 2016 – April 2017

• Loaded and unloaded luggage carts

• Escort guests to rooms

• Checked luggage tags for arrivals and departures

• Delivered messages to meeting rooms

• Maintained current listing of leisure, particular events and activities

. Waiter on call in Catering Service Makati Shangrila, Makati City

April 2015 – June 2016

Educational Background:

Vocational: Automotive (NCI and NCII)

Powerskills Technical Center

Imus, Cavite

June 2016 - August 2016

Tertiary: BS Marine Engineering, PNTC

Undergraduate- 2nd year


Secondary: Imus National High School

Bucandala III, Imus, Cavite


Personal Information:

Date of Birth : September 3, 1996

Place of Birth : Manila

Citizenship : Filipino

Religion : Catholic

Civil Status : Single

Height : 5’7

Weight : 190 lbs

Character References:

Mrs.Cindy Malabanan Former Front Office Manager - Conrad Hotel and Resorts

Mr. Dunwald Salmo Mr. Chicho Martinez

Former Head Concierge- Conrad Hotel & Resorts Chief Concierge- Conrad Hotels & Resorts

Mr. Brian Malig

Assistant Chief Concierge- Conrad Hotel & Resorts

I hereby certify that the above statements are true and correct to the best of my knowledge.

John Jacob D. Osayan


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