Sales Customer Service

Alpana Sinha, MBA

Email: *************@*****.********: 650-***-****

OBJECTIVE: Sales Operations Manager

EXECUTIVE SUMMARY

I am a dedicated dynamic and tenacious sales leader with over 16 years of traditional, vertical and e-commerce experience in sales including experience in direct sales operations, strategic sales marketing, and team development. I developed various sales and customer service strategies. I successfully provided accurate financial budgeting, accounting, forecasting, financial operations, public presentations and loss calculations.

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CORE QUALIFICATIONS:

Sales Operations Management

P&L Management

Sales Team Leadership

Market Research

New Business Development

Client Relationship

Sales Strategy

Revenue Generation

Business Banking

Training and Development

Processed month end reports and forecasting reports for Corporate Office

Exceeded all Quarterly Sales goal by 15%

President Club winner 2017

Inventory Management

Customer Service

Salesforce.com

Project Management

Programming Languages: C, C++, Java, SQL, Visual Basic, SaaS, CRM

Microsoft Office: Word, Excel, Spreadsheet, PowerPoint, Access, Microsoft project, Visio, Tableau

Good ability to research and resolve problems in a timely manner. Outstanding ability to meet quality and productivity standards

Involved in process improvement, scheduling, forecasting, budgeting, project management (Scrum master and, Microsoft scheduling)and inventory management

Finance & Accounting

Business Development

Contract negotiation, order management and bookings,

EMPLOYMENT HISTORY

Sr. Sales Operations Manager, Stamps.com, Mountain View, CA 2017-Current

Managed Inbound Inside Sales and HiVol Inside Sales representatives.

Drove sales productivity, provided effective and efficient methodologies and processes, and delivered business intelligence and sales tools which enabled revenue growth.

Focused on project scheduling and reduced month-end Sales team booking credit process from 27 days to 7 days.

Increased team sales (Inside Sales) by 75%, in less than 7 months; focused on increasing efficiency and cost saving while maintaining high quality.

Planned and executed sales New Hire Training and sales conference for 150 internal organization attendees with channel partners.

Administered and managed SalesForce.com and improvement projects, which helped customer relationships and increased efficiency.

Managed Software licensing, working with the sales team and directly with customers to ensure ease of software installations and upgrades; resulted in up-sell opportunities.

Sr. Business Development Manager, First National Bank of Northern California, South San Francisco, CA 2014- 2017

Developed 97 new business clients within 13 months and increased consumer/business loan production by $5 million. $35 million deposit growth over previous year.

Led sales, customer service, hired, performed reviews, managed facilities, audited compliance, balanced ATM, and managed daily operations. Retained and added new clients to meet branch goals.

Top performer of the year (2016)across12 branches on loan production and deposit growth. Increased prospecting contacts from 40% to 85%.

Developed and managed business plan including monthly, quarterly and yearly budgeting, accounting for branch expense control, and sales production.

Achieved sales, operations and performance goals in a high intensity sales environment. Consistently met and exceeded branch goals.

Developed 120 new business clients within 10 months and increased consumer loan production by 3.5 million overthe previous year.Top performer of the year (2015)across 11 branches on loan production and new membership growth.

Manager eCommerce,Stanford Federal Credit Union, Palo Alto, CA 2013- 2014

Developed, directed, supported and led employees in the card services, online services and operational support division of credit union. Increased revenues from credit card sales by 115%, doubled membership within 15 months.

Maintained high quality and performance standards and ensured optimal customer service, integrity and profitability.

Established partnership with internal departments (IT, loan department, branches and online banking and support) and external vendors.

Maintained a highly motivated department and continued to develop an empowered and accountable staff including hiring, training and supervising employees.

Evaluated and recommended improvements to existing and future eCommerce services.

Sr. Branch Manager, US Bank, Fremont, CA (Rehired) 2011- 2013

Branch Manager, Chase Bank, Foster City, CA 2007-2011

Responsible for all aspects of facility management- such as budgeting, accounting for branch expense control, sales production plan, and customer service.

Managed 3 branches. Maintained client retention and new growth for branch office. Focused on branch operations (operational controls, sales, processes, and audits).

Supervised and coached Tellers and Lead Tellers to accurately handle paying and receiving transactions and to provide a high level of customer service. Supervised hiring, training, staffing and coaching of customer service representatives and bankers.

Twice in 2012, achieved the top branch manager award in the northern California in-store bank division region for credit card sales and loan generation. Streamlined team operations and received satisfactory audit ratings in 2010 and 2011.

Managed district level P&L covering 3 branch offices with total sales accountability of $10+ million. Consistently ranked in the top 2% of the company’s Sales Management Team.

Financial Analyst, Chase Home Finance, Columbus, OH

Developed management tools to measure and analyze financial and operational information (e.g., financial ratio, key performance indicators, sales forecasting platform integrated budget model, product pricing and management reposts).

Focus: Accounting, budgeting, research analysis, forecasting.

Financial modeling, forecast on Income Statement, Balance Sheet and Cash Flow Statements on a monthly, quarterly and annual basis.

Shared and tracked budget items on a monthly, quarterly and annual basis.

Presented comparative budget analysis to the senior management. Assisted the finance team by approving invoices.

Reviewed, analyzed, and prepared financial close reporting, accruals, financial statement preparation, projections and analyses.

PREVIOUS JOB EXPERIENCES

Sales Manager, US Bank, Columbus, OH 2005 – 2007

Business Manager, Retail Operations, Chase Bank, OH 2002 – 2005

EDUCATION

1.MBA (Finance),Ohio Dominican University, Columbus. OH

2.Master’s in Computer Applications,,Indira Gandhi National Open University, New Delhi, India

3.Bachelor of Science (Major: Maths), Burdwan University, Burdwan, West Bengal, India.

4.Financial Accounting Certification, Foothill College, Los Altos, CA

5.Project Management Certification, UC Santa Cruz, 2015

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