Senior Salesforce Administrator
Qualifications Profile
Innovative, detail-oriented, and results-driven professional offering extensive experience in leading the ongoing development and maintenance of Salesforce deployment strategies.
Areas of Expertise
Project Management
Workflow and Validation
Process Improvement and Automation
Strategic Planning and Development
Critical Updates Management
Team Development and Leadership
Customer and User Relations
Data Collection and Analysis
Professional Experience
BCD Travel, Various Locations
an International Corporate Travel Company
Headquartered in The Netherlands
(1995–Present)
Senior Manager, Salesforce Development – Jacksonville, OR Jan 2019–Present
Serve as part of the Virtual Team responsible for overseeing more than 11,000 user experiences in Salesforce
Coordinate with a team of Salesforce developers to develop and implement an efficient deployment strategy through Copado in order to maintain 90% test coverage and achieve continuous delivery and integration
Steer efforts in the creation and initiation of integration strategies incorporating Salesforce and other technologies across the company
Support the execution of ongoing strategies for understanding customers and their behaviors in order to establish long-term relationships
Spearhead the improvement and automation of business processes to provide a complete view of the customer, in-depth analysis, and insights into critical sales and customer metrics
Demonstrate broad knowledge of Lightning user interface (UI) and Classic UI
Render expert leadership to in-house custom developer
Design and execute standard code documentation for both in-house developer and consultant developers
Cultivate strong partnership between Direct Salesforce Team and the company’s business units by creating and applying innovative strategies
Key Highlights:
Drove efforts in decreasing manual processes and locally stored documents for the following departments by developing automated solutions that provide access to entire client life cycle in real-time, including reports and dashboards:
Sales
Account Management
Human Resource
Finance
Supplier Relations
Marketing
Meetings and Events
Hotel Sourcing
Global Faring
Global Implementations
Crisis Management
Product Marketing
Collaborated with the Audit/Security and Global Distribution teams to effectively transition their locally stored complex relational spreadsheets into Salesforce; thus, creating a global process as well as a global source of data
Made major contribution in achieving more than $14M global savings as well as supporting customers in exceeding their target goals
Global Salesforce.com Administrator – Portland and Jacksonville, OR Jan 2007– Jan 2019
Integrated business processes, people and technologies to meet individual goals and maintain customer satisfaction
Developed, customized, and implemented global initiatives focusing on using Salesforce.com in both Classic and Lightning user interfaces
Oversaw all aspects of project life cycles for implementation of new processes, functionality, and improvement to Salesforce.com to address business needs, which entailed gathering and documenting requirements; coordinating with project stakeholders; and creating and executing finished products
Utilized custom objects, workflows, validations, assignment rules, process builder, and additional features to configure Salesforce.com to enhance efficiencies and global business processes
Guaranteed accuracy and conciseness of reporting through data quality sustainment and enhancement efforts throughout the global platform
Earlier Positions Held:
Americas Meeting Manager, HP – Portland, OR Oct 2005– Jan 2007
Data Analyst, HP – Portland, OR Jan 2004 – Oct 2005
Supervisor of Support Services, HP – Portland, OR Dec 2000 – Jan 2004
Lead Agent, PacificCorp – Portland, OR Jan 2000 – Dec 2000
Travel Technology Specialist, West Division – Seattle, WA Jan 1999 – Jan 2000
International Travel Consultant, PacificCorp – Portland, OR Aug 1997 – Jan 1999
Travel Consultant – Orlando, FL/Aspen, CO Apr 1995– Aug 1997
Education
Business Administration
Colorado Mountain College, Glenwood Spring, CO
Professional Development
Certifications:
Certified Salesforce Administrator (ADM 201): 2008 – Quarterly Renewal
Certified Platform Application Builder (SP19): 2019
Salesforce Administrator Certification: 2007
Performance Management: 2002
Management Fundamentals: 2001
Call Center Management 101: 2001
Business Writing Basics: 1999
TOPAZ International Training: 1997
The Travel Trade School, Inc.: 1992
Training:
TrailHeaDX Bootcamp 2016, 2018 and 2019
DreamForce: 2010 and 2011
Advanced Salesforce Training Sessions: 2007
Motivational Management: 2000
Team Building: 2000
Sabre and Worldspan Conversion Courses: 1999
WorldSpan Basic Scripting: 1998
Communications and Business Management: 1995
Award
Circle of Excellence (2004, 2007, and 2012)
Activities
Volunteer, Humane Society
Volunteer, Oregon Special Olympics
Volunteer, Rebuilding Together
Extensive International Travel both Business and Personal
Technical Acumen
Microsoft Office: Office 365, MS Teams, Word, Excel, Outlook, PowerPoint, Access, MS Teams, Skype
Salesforce Applications/Systems: Conga, GridBuddy, Copado, Milestone PM, WalkMe, Quip for Salesforce,
Data Loader, DemandTools, GIT Repository
Salesforce UI Framework: Classic and Lightning
Software: Snagit
Global Distribution Systems: System One, WorldSpan, Apollo and Sabre