Senior Salesforce Administrator

Qualifications Profile

Innovative, detail-oriented, and results-driven professional offering extensive experience in leading the ongoing development and maintenance of Salesforce deployment strategies.

Areas of Expertise

Project Management

Workflow and Validation

Process Improvement and Automation

Strategic Planning and Development

Critical Updates Management

Team Development and Leadership

Customer and User Relations

Data Collection and Analysis

Professional Experience

BCD Travel, Various Locations

an International Corporate Travel Company

Headquartered in The Netherlands

(1995–Present)

Senior Manager, Salesforce Development – Jacksonville, OR Jan 2019–Present

Serve as part of the Virtual Team responsible for overseeing more than 11,000 user experiences in Salesforce

Coordinate with a team of Salesforce developers to develop and implement an efficient deployment strategy through Copado in order to maintain 90% test coverage and achieve continuous delivery and integration

Steer efforts in the creation and initiation of integration strategies incorporating Salesforce and other technologies across the company

Support the execution of ongoing strategies for understanding customers and their behaviors in order to establish long-term relationships

Spearhead the improvement and automation of business processes to provide a complete view of the customer, in-depth analysis, and insights into critical sales and customer metrics

Demonstrate broad knowledge of Lightning user interface (UI) and Classic UI

Render expert leadership to in-house custom developer

Design and execute standard code documentation for both in-house developer and consultant developers

Cultivate strong partnership between Direct Salesforce Team and the company’s business units by creating and applying innovative strategies

Key Highlights:

Drove efforts in decreasing manual processes and locally stored documents for the following departments by developing automated solutions that provide access to entire client life cycle in real-time, including reports and dashboards:

Sales

Account Management

Human Resource

Finance

Supplier Relations

Marketing

Meetings and Events

Hotel Sourcing

Global Faring

Global Implementations

Crisis Management

Product Marketing

Collaborated with the Audit/Security and Global Distribution teams to effectively transition their locally stored complex relational spreadsheets into Salesforce; thus, creating a global process as well as a global source of data

Made major contribution in achieving more than $14M global savings as well as supporting customers in exceeding their target goals

Global Salesforce.com Administrator – Portland and Jacksonville, OR Jan 2007– Jan 2019

Integrated business processes, people and technologies to meet individual goals and maintain customer satisfaction

Developed, customized, and implemented global initiatives focusing on using Salesforce.com in both Classic and Lightning user interfaces

Oversaw all aspects of project life cycles for implementation of new processes, functionality, and improvement to Salesforce.com to address business needs, which entailed gathering and documenting requirements; coordinating with project stakeholders; and creating and executing finished products

Utilized custom objects, workflows, validations, assignment rules, process builder, and additional features to configure Salesforce.com to enhance efficiencies and global business processes

Guaranteed accuracy and conciseness of reporting through data quality sustainment and enhancement efforts throughout the global platform

Earlier Positions Held:

Americas Meeting Manager, HP – Portland, OR Oct 2005– Jan 2007

Data Analyst, HP – Portland, OR Jan 2004 – Oct 2005

Supervisor of Support Services, HP – Portland, OR Dec 2000 – Jan 2004

Lead Agent, PacificCorp – Portland, OR Jan 2000 – Dec 2000

Travel Technology Specialist, West Division – Seattle, WA Jan 1999 – Jan 2000

International Travel Consultant, PacificCorp – Portland, OR Aug 1997 – Jan 1999

Travel Consultant – Orlando, FL/Aspen, CO Apr 1995– Aug 1997

Education

Business Administration

Colorado Mountain College, Glenwood Spring, CO

Professional Development

Certifications:

Certified Salesforce Administrator (ADM 201): 2008 – Quarterly Renewal

Certified Platform Application Builder (SP19): 2019

Salesforce Administrator Certification: 2007

Performance Management: 2002

Management Fundamentals: 2001

Call Center Management 101: 2001

Business Writing Basics: 1999

TOPAZ International Training: 1997

The Travel Trade School, Inc.: 1992

Training:

TrailHeaDX Bootcamp 2016, 2018 and 2019

DreamForce: 2010 and 2011

Advanced Salesforce Training Sessions: 2007

Motivational Management: 2000

Team Building: 2000

Sabre and Worldspan Conversion Courses: 1999

WorldSpan Basic Scripting: 1998

Communications and Business Management: 1995

Award

Circle of Excellence (2004, 2007, and 2012)

Activities

Volunteer, Humane Society

Volunteer, Oregon Special Olympics

Volunteer, Rebuilding Together

Extensive International Travel both Business and Personal

Technical Acumen

Microsoft Office: Office 365, MS Teams, Word, Excel, Outlook, PowerPoint, Access, MS Teams, Skype

Salesforce Applications/Systems: Conga, GridBuddy, Copado, Milestone PM, WalkMe, Quip for Salesforce,

Data Loader, DemandTools, GIT Repository

Salesforce UI Framework: Classic and Lightning

Software: Snagit

Global Distribution Systems: System One, WorldSpan, Apollo and Sabre

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