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Manager Customer Service

Millington, New Jersey, United States
September 23, 2019

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** ******* *****, **********, ** 07496

908-***-**** Mobile,


Detailed, and results-oriented Distribution and Logistics Professional with a demonstrated track record of identifying and implementing operational process improvements resulting in increased efficiency and cost savings. Effective problem solver with the ability to translate strategy into action by effectively mobilizing resources within tight timelines and budgets to meet company objectives.

Demonstrated Expertise: Distribution/Logistics • Warehouse Operations • Order Fulfillment • Facilities Layout • Process Improvement • Production Planning • Materials Management • Inventory Control • Project Management • Budget Planning & Administration • Union Avoidance • Transportation Management • Vendor Management • WMS Automation Experience


Operations/Warehouse Manager – Brighton Cromwell 1/17 to 4/19

Manage and oversee complete Government Supply Operation. Responsible for Warehouse Staff – All Equipment / Supply Purchasing. Employee training guidelines and scheduling (Certifications) - Systems monitoring – Hiring – Contract negotiations - Complete Building Maintenance – Meeting Government Contract Specs and sensitive Shipping/Receiving commitments and expectations. Security install and layout for entire facility. Annual Fire Inspection – Security Monitoring – Complete Camera Installation in/out of Facility along with Fob access throughout facility. Upgrade facility layout. Maintained an efficient and immaculate facility.

Highest Shipping revenue in company history accomplished w/less than 2% O.T. ( 2017-42.3M 2018-72.5M )


Total Home Supply, West Caldwell, NJ - 2015 – 2017

Seiko Watch Corp., Budd Lake, NJ September 2014 to December 2015

Denville Scientific, South Plainfield, NJ December 2012 – June 2014

Mecho Shade Systems, Edison, NJ April 2012 – September 2012

Caswell-Massey, LLC, Edison, NJ November 2006 to January 2012

OPERATIONS/DISTRIBUTION MANAGER 90k SQ. FT. Facility with 15 Retail Locations

*ACCOMPLISHED: Steel Workers Union – Union contract terminated within 11 months.

Decertified warehouse from a Union take over, working closely with HR and labor attorney (United Steel Workers).

Manage staff of full-time employees to ensure the timely distribution of merchandise and warehouse standards of budget, policies, procedures, and quality. 25 full-time staff with 20 seasonal staff members.

Renegotiated all vendor contracts to drive cost savings. Saved the company over 389K yearly.

Drive initiatives on productivity, quality control, and cost reduction objectives, working closely with COO to accomplish corporate goals.

Ensure staff is trained and working toward optimum performance in company standard operating procedures.

Responsible for ensuring productive and constructive dialogue between the office departments and facility staff.

Responsible for warehouse safety programs to provide a safe and clean workplace for staff within the regulations of all Occupational Safety and Health Administration (OSHA) local and federal regulations.

Recommended programs, policies and strategies to increase productivity of staff and administers all corporate policies and procedures designed for the facilities operation and merchandise movement.

Worked closely with IT to begin automation of facility.

Coordination of 14 retail store closures. Closed down offsite warehousing facility, saving the company over $30,000 annually.

The Children’s March 2001 to June 2006


*ACCOMPLISHED: recover expenses in 1st year – earned 2.6 million, 2nd year - earned 4.8 million, 3rd year - earned 11-12 million.

State of the art WMS/PKMS systems, Interaction with IT support on all system enhancements and modifications. Create queries, criteria for all order processing procedures.

Coordinate order waving modifications, and documentation of all processes and procedures.

Download, printing of E- Commerce orders and expedited orders, maintain computer activity while screening for fraud.

Business planning for peak activity, volume metrics. Measurement of all labor cost – CPU, UPH, OPH.

Responsibility for all inventory procedures, cycle counts and audits

Implementation of all inbound/outbound schedules. Negotiate and monitor transportation needs: freight rates and equipment costs, Fed Ex, UPS USPS. Full responsibility of the in-house mailroom.

Full charge of interviewing and hiring full-time / part-time and temporary labor (employee life cycle).

Worked closely with Human Resources on corrective action and counseling and performance management.

Developed written processes and procedures regarding training schedules.

Control the E. Commerce annual budget. Consistently strive to improve quality of labor while reducing costs.

Present costs involving all areas of E. Commerce on metrics on daily in-bound and outbound numbers.

Interaction with marketing and customer service departments. Planning and forecasting business needs and promotional schedules, which directly impact E. Commerce.

Fully designed a state of the art E. Commerce facility. Movement and setup of two distribution centers.

Sole responsibility for all equipment needed. Created drawings of building layout including measurements; designated department areas as well as equipment layout and needs while working with engineering department to create final drawings.

Solely responsible for all building alarm codes as well as all related personnel security issues. Daily monitoring and up keep of all security monitors and equipment.


NFI Interactive Logistics, Edison, NJ, May 1999 to February 2001 OPERATIONS MANAGER 400K SQ. FT. Facility

Menlo Logistics, Bridgewater, NJ, September 1997 to May 1999 OPERATIONS MANAGER 650K SQ. FT. Facility

Toys R Us, Flanders, NJ, April 1994 to Sept. 1997 DISTRIBUTION MANAGER 1Mi SQ. FT. Facility


MS Office (Word, Excel, Explorer, Outlook) • Warehouse Management Systems (WMS) & Parcel Manifest Systems • Dangerous • Goods Training (IATA & Hazmat) OSHA 10 Certified


Fork Lift • Reach Trucks • Order Pickers • Pallet Trucks • Hand Trucks. EDUCATION Toys R Us Management Work Shop • AMA - Lean Warehousing • ICC Regulatory • ISO 9000 Mgmt. Training • Hewlett Packard Management Training • 49 CFR Hazmat Material certifications - Vessel, Air and Ground • OSHA 10 & 30 Certifications

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