SAP Business Analyst

CURRICULAM VITAE

Deepti Raghav, (B.E. Mechanical, 2007)

SAP MM Consultant (P2P Consultant)/ Business Operations Analyst

Visa Status: H1B (Valid until Jun 2020)

Work Experience: 11+ year

Email: ***************@*****.***

Phone: +1-669-***-****

SUMMARY:

Consultant with Infosys and have 11+ years of professional working experience.

Experience in SAP Materials Management (MM), SAP Apple Retail and Business Operations as Analyst/UAT Lead

Integration knowledge and work experience: MM-SD, MM-Retail, MM-MDM

Have experience in implementation project, enhancements, upgrade and production support projects.

Played diverse roles- BPR (Business Analysts), Retail Consultant, Team Lead, MM Consultant, Procure to Pay Consultant.

Worked on Onshore-Offshore Delivery model

SAP Expertise:

Knowledgeable fields in Material Management.

Configuration in Enterprise Structure of MM Module.

Material master.

Vendor Master.

Purchasing Info Record.

Purchase Requisition & RFQ/Quotation.

Purchase Order.

Account Assignment Category.

Outline Agreements.

Item Categories.

Inventory Management.

Special Procurements.

Split Valuation.

Automatic Account Determination.

Vendor Evaluation.

Release Strategy.

Have good knowledge of Procure to Pay, Oder to Cash and Reports.

EXPERIENCE:

Current Employer:

INFOSYS LTD.

Consultant, Since – Aug2010

Project Details:

1. Project: QSS/QA UAT Lead and Support for BPR Business Operations

Client: Apple Inc.

Team size: 10

Duration: Apr 2017-Till date

Role: BPR.

Designation: Consultant. (SAP)

System: Apple Mac (SAP and Cross functional system)

Project Description: This Project involve to assist with services required to support WW BPR Business Operation Project UATs and to support initiatives in QSS/QA.

The Project Scope includes managing end to end UAT activities including test process management, business impact assessment, team co-ordination and communication for various SAP Business Operations. The primary responsibilities are to co-ordinate directly with the Business and IS&T to ensure availability of round the clock support for Business, analyzing business impact and risks associated with the various types of issues and help in driving the resolution in highly effective and optimized manner in order to maintain business continuity for Apple Inc. Root cause analysis of issues reported and ensuring resolution from end to end business perspective, create, maintain, track and report out UAT metrics including SLA, KPIs, and continuous improvements with findings and remedial actions, to business stakeholders and IS&T. Leading the IS&T yearly initiative to ensure no impact to business, support cutover activities and release management including mapping of environment landscape.

Responsibilities:

Management of end to end UAT activities including test process management, business impact assessment, team co-ordination and communication

Define and maintain UAT level Test standards, procedures and methodologies including metrics, communication plan, entry and exit criteria

Overlay project testing schedule with system availability and downtimes

Define, create/ maintain the Test Data and test environment roadmap for UAT execution

Smoke testing execution of UAT test scripts and report back to respective technical team/ IS&T

Root Cause Analysis of issues reported in incidents and tracking resolutions to closure

Ticket Monitoring to ensure end to end business closure of issues

Create, maintain, track and report out UAT metrics including SLA, KPIs, and continuous improvements with findings and remedial actions, to business stakeholders and IS&T

Support cutover activities and release management including mapping of environment landscape

Support and lead the IS&T yearly initiative to ensure no impact to business

Create and Maintain overall UAT Knowledge repository for the BPR Team

Documentation and building the knowledge base related to business processes and solutions

Provide End User Clarification on the Apple Business Process

2. Project: Business Operation Support for BPR Business Excellence

Client: Apple Inc.

Team size: 3

Duration: Dec 2015-Mar 2017

Role: BPR.

Designation: Consultant. (SAP)

System: Apple Mac (SAP and Cross functional system)

Project Description: Business Operation Support for BPR Business Excellence involves supporting critical Production issues for various SAP Business Operations. This work includes root cause analysis of issues and ensuring resolution from end to end business perspective. The primary responsibilities are to co-ordinate directly with the Business and IS&T to ensure availability of round the clock support for Business, analyzing business impact and risks associated with the various types of issues and help in driving the resolution in highly effective and optimized manner in order to maintain business continuity for Apple Inc. This work will also encompass leading the IS&T yearly initiative (IHU’s) to ensure no impact to business with project management through out the project lifecycle and project onboarding hygiene with timely communication and co-ordination related to planned and unplanned downtimes with cross system availability to business.

Responsibilities:

Root Cause Analysis of issues reported in incidents and tracking resolutions to closure

Ticket Monitoring to ensure end to end business closure of issues

Trend Analysis of the ticket universe and priority to present insights

Leading the IS&T yearly initiative to ensure no impact to business.

Managing project entry and exit with criteria to ensure business alignment through out the project lifecycle and project onboarding hygiene

Business impact assessment, communication and co-ordination related to planned and unplanned downtimes with cross system availability

Track KPIs/tangible/continuous improvements and report out to business stakeholders and IS&T with findings and remedial actions

Documentation and building the knowledge base related to business processes and solutions

3. Project: RFL MR (Retail Fulfillment Logistic-Maintenance Request)

Client: Apple Inc.

Team size: 2

Duration: March 2014-Nov 2015

Role & Designation: Consultant. (SAP MM & Retail)

System: Apple Mac (Retail system)

Project Description: RFL MR helps business by improving the existing process carried out in ERP SAP Retail. It involves requirement gathering from business and fulfillment of the same by creating and modifying the existing process of SAP Retail after carrying out the impact analysis.

Following are the tasks that are performed

Detailed Design

Build / Unit Testing, Integration Testing

Support during User Acceptance Testing (UAT)

Support during Performance Approval

Regression testing

Support during Cutover activities

Project Warranty Support

Responsibilities:

Requirement Gathering from Business and Client.

Analysis and testing for fulfillment of new requirement.

Creating/ Modifying design Doc in respect with new requirement.

Approval from Global Design Team.

Working with Technical team ABAP to achieve the requirement

Unit Testing

Integration Testing

Regression Testing

UAT Approval from Business

Go-live in production with new requirement and changes with Performance and Regression Team approval

Post Go-live support.

4. Project: Apple Offshore Support Project

Client: Apple Inc.

Team size: 18 (approx.)

Duration: Aug 2010-Feb2014.

Role & Designation: Senior Associate Consultant. (SAP MM)

System: Apple Mac

Project Description: The Project scope includes providing support for Apples SAP system for their worldwide operations.

Responsibilities/Contribution:

Provided functional support to issues related to MM (Material Management) and IS Retail of Apple SAP system.

Did configuration, program logic change, bug fix and root cause analysis for reported issue

Trained new team members on Apple Landscape and interfaces.

Provided Support to events like New Product Introduction/Launch.

Material Master validation flown out of SAP to downstream (UPC, description and price)

Stock feed flown to downstream with correct value and on time.

Order induction IDOC Backlog monitoring.

Worked in Activities like Black Friday and New Year pricing events.

Master data validation in PD2 and PD3 (price, validity, UPC etc)

Data flow monitoring from PD2 to PD3 via price feeds

Monitoring of data flown to POS from PD3

Worked in support pack upgrade SP9 with testing of existing Apple processes.

SPOC for Retail scripts

Worked on jobs, job set up and variant creation.

Worked on IDOCs.

Worked and have good knowledge of Procure to Pay, Oder to Cash and Reports.

PRIOR EXPERIENCE OUTSIDE INFOSYS

1. UNILEVER INDUSTRIES, Bangalore

Information Associate- SAP-MDM & MM, from – 26th November 2009 to 30th Jul 2010

Responsibilities:

Master Data Management

Maintenance and Validation of Material, Vendor and Customer Master data in MDM as per approved guidelines.

Product Hierarchy mapping and validation.

Client: Unilever Industries Pvt. Ltd.

Duration: Nov 2009-Jul 2010.

Role: Information Associate, MDM & MM

Technology/Tools: SAP MDM Tool

2. RELIANCE INFOSOLUTION LIMITED, Mumbai

Executive – SAP-MM, from - July 16th, 2007 to 28th Feb, 2009

Responsibilities:

Engaged in providing Rollouts, Support and New developments for the group companies of Reliance Industries Ltd., in - SAP Maintenance, Application support & Trainings with sound knowledge of SAP-MM module, this includes following organizations:

Sir H.N. Hospital Mumbai.

RLSL (Reliance life Science).

Reliance Solar Energy project.

SEZ (Special Economic Zone).

Also, I had worked as an “Asst. Buyer” in Reliance Procurement Department.

Project Details:

1. Project: H N Hospital (SAP R/3 Implementation).

Client: Hurkisandas Nurrottamdas Hospital (H.N. Hospital) located at Girgaon Mumbai.

Sir H.N. Hospital is one of the oldest hospitals run by the trustees now undertaken by Reliance Industries Limited.

Team size: 5.

Duration: Feb 2008-Feb 2009.

Role: SAP-MM Functional Consultant.

Technology/Tools: LSMW & CATT for legacy data migration.

Responsibilities/Contribution:

Assisted with senior manager in gathering business requirements and preparing business

blueprint for various processes, reports and created the process path flow.

Maintained Material Masters with a new material type, Industry sector, industry specific field

selection and maintained the number range for material masters.

Maintained the Purchasing Group, Material Group, Industry Sector, and Material Type.

Maintained the Classes and Characteristics and assign the Classes with the material master to meet the business requirement.

Linked barcode system with SAP provided necessary inputs for the same.

Designed a new Customized Good Receipt, Good Issue processes and developed the same with the help of ABAP team.

Co-operated with the FI team in Account Determination.

Involved in uploading the Legacy data like vendors and materials.

Carried out Unit testing as well as FAT (Functional Acceptance Testing).

Prepared detailed documentation for end-users and trained the end users for process transactions.

Provided a Post Implementation support.

2. Project: Support to Reliance Life Science in RIL.

Client: Reliance Life Science RIL.

Team size: 3.

Duration: May 2008-Feb 2009.

Role: SAP-MM Functional Consultant.

Responsibilities/Contribution:

Assisted with senior managers and also discussed with end users for gathering business information and basic requirements of users regarding various process flow to map in SAP.

Developed logic and done modification in programming for new Blood Plasma scenario of transferring material batch to batch.

Creation of report in SAP System for Blood plasma tracking from consignment Upload, PO till GRN and Blood Plasma accept/reject.

Performed user acceptance testing and provided training to the users.

Prepared detailed documentation with screen shots of process flow for end users.

Providing post implementation support to the users.

3. Project: Support to Solar Energy Project in RIL.

Client: Solar RIL.

Team size: 3.

Duration: Aug 2008-Feb 2009.

Role: SAP-MM Functional Consultant.

Responsibilities/Contribution:

Maintained configure settings for plants, Storage locations, Purchasing Groups.

Decided the configuration for different processes according to a business requirement.

Maintained the Split Valuation and Batch management function.

Maintained the Configure table setting for the various GRN Process used in RIL.

Prepared a detail documentation of the various processes.

Prepare a User Manual and provided the End-User training.

Provided a post Go-Live Support.

4. Project: MYSAP ECC 6.0 Up-gradation project

Reliance had up-grade the current Sap version with the ECC6.0.

Client: Reliance Info Solutions RIL.

Role: SAP-MM Functional Consultant.

Responsibilities/Contribution:

Testing of the Y & Z report for MM in the new version

Testing of the various GRN processes used in reliance.

Testing of the various business scenarios in the new version.

Carried out Unit testing, Integration testing & Role based testing in the new version.

Domain Experience: “Procurement”

Reliance Procurement Department.

Team size: 2.

Duration: July 2007-Jan 2008.

Role: Asst. Buyer.

Responsibilities/Contribution:

Done negotiation with vendors for different packaging material.

Done Costing for different material.

Done Vendor Evaluation on half yearly and monthly basis.

Prepared RFQ, Quotations and Price comparison.

Prepared PO, Agreement & Contracts.

Gained a detailed knowledge & experience of Purchasing.

SAP Training:

Attended In-house Training on various topics of MM configuration like Organization structure, Material Master, Vendor master, PR, PO, Pricing & condition, Inventory Management, Warehouse management, Spit valuation, MRP, Batch Management etc.

Academics:

Undergone 1-month Training at Larsen & Turbo Limited in Heavy Engineering Division in year 2006 & final year project on Fatigue & Buckling Analysis of Long & Thin Vertical Pressure Vessel.

Undergone six-month training on Pressure Vessel Designing & Analysis Software “IDEAS”.

Distinction in National Science Olympiad 2001, National Cyber Olympiad 2002 and Regional Youth Parliament Competition 2000.

Won performance awards in Unilever Industries.

Won 3 performance awards in Infosys Ltd. (Certificate of Appreciation).

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