Sales Customer Service
Resume:
Address* : Egypt
Address* : Saudi Arabia ( Riyadh )
Driving license : Saudi Arabia & Egypt (International)
Mob : +966*********
*********@*****.***
Date of Birth: 19-8-1981
Country of Birth: Kuwait
Nationality: Egyptian
Osama Tawfik Abdu EL Salaam Tawfik Zayed
Objective
Profile
Professional Experience
Adding value to an organization, by shouldering the suitable responsibility.
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Work has been in the area of customer care, Marketing, Sales, communication, Visual Merchandising and projects management during the 15 years of experiences gained in the field and my skills according to some companies and not had enough practical experience, have tended to study in the area of sales, marketing and Administration in Business Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills and Skillful, Clever, Talented, Disciplined, Straight, Ambitious, Serious, Convincing, Respectable, Decent Have Good Communication Skills.
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2019 TO Till data
SAWAF LTD
Project Manager
Saudi Arabia
Responsibility:
Oversees strategic plan, monitoring and adapting as needed
Maintains project objectives
Monitors production and quality to customer/stakeholder/sponsor standards
Identifies and resolves issues and risks
Reports on project progress, offers viable solutions and opportunities as they arise
Implements change practices
Manages resources to make sure schedule is on track
Portfolio management
Lead meetings and set expectations for project team
Maintain budget
Reporting on projects and portfolios
Create & manage project plans
Define project schedules, allocate resources and monitor progress
Align project objectives with company goals, and make sure project team is clear on objectives
Deliver and install technology solutions
Help project team with the design and development tasks
Lead process of issue identification and resolution
Manage risk tracking process
Monitor and manage scope
Manage all documentation
Work multiple projects simultaneously
Foster partnership with customers/stakeholders/sponsors
2016 TO 2019
Alshaya International Trading co.
Sales / Operations Manager
Bath & Body Works (KSA) L-Brands
Responsibility:
Manager/Operations Working closely to achieve all kind of brand & company standards.
SLT (Sales Leader Team) / CSL (Customer sales leader).
Also achieved the target successfully (every year BP I make plan for how do achievement BP and share with my team)
Building effective team by training and motivating the staffs to get what the brand required. All visits successful. Flexible, achieve assigned tasks. Achieved all the Week, Month, and Quarter Target with high percentage of increased sale. The floor set and promotional launches always successful, and timely manner, Store visit by brand team and operation team is achieved with good result, Store standard maintained highly with respect to brand and company standards.
Sales driving, to achieve the business plan.
Maintaining store standards and the visual impact of the store as per the
Guidelines deciding any commercial move if any.
Loss prevention (remote stock, achieve shrinking in store and cost control).
Leadership team.
Self and staff development.
Organization of sales in the brand and work to coordinate the offers in terms of marketing.
Work on the design and organization of products and displayed inside the shop in terms of dimensions and color format to attract the client to it.
Customer service and to help them buy products and take the views of clients in the level of service and complaints, and how their impression about the product.
The existence of good relations with customers taking their information and follow up on new products and brand contact them and tell them about offers.
The field of administration as responsible for the team and organization of work according to the policy and work to increase sales and customer service.
Achieving the Business Target set by the Brand.
Behavior understanding which plays a very important role in retail business.
Passion towards work creates the positive impact on the Business.
Ownership towards business.
Planning the layout with the visual team launching as per the standard mention in the guide.
Staff Training about customer service, Product knowledge, Till Training & company policy& procedure.
Commercial reports properly action which gives the impact on business.
Cost control of stationary, petty cash, electricity.
Cost control on the head count which can affect the margin of business.
Motivation for the store through regular team talk.
Driving sales to achieve the Quarterly Bonus for the Team.
ACHIEVEMENT:
Achievement of sales targets, planning to completion 2016 95 %( Q1, Q3, Q4) and 2017 101% (All Quarters in year).
The success of OM, AM visit to store 85% in every the visit .
Contributed to the lifting of ideas and sales staff training and guidance to work better.
Work on the planning and organization of sales and how to raise sales.
The ability to solve.
Audit in 2017 store scored Green 89.47%.
Store winner (first store) in May 2017 brand ranking in Middle East for ATV / IPC.
Store winner (first store in KSA) in May 2018 the best store in highest sales for new product and floor-set for the best standard.
For 2018 BP start achieving one by one for all Quarters (Q1 - 113%) and (Q2 – 102%) and still pending (Q3 – 83%).
Store Performance in 2018 YTD: vs BP 24.1% - vs LY 28.6%.
Motivation staff (above 9 people from 2016 to 2018) in business for found talent to every one for how like in admin, Visual Merchandising and manage.
2011 To 2016
Alshaya International Trading co.
Sales / Operations Manager
American Eagle Outfitters (KSA) Fashion & Footwear
Responsibility:
Successfully handling, opening American Eagle Outfitters in KSA as Assistant Store Manager/Operations. Working closely to achieve all kind of brand & company standards.
Also achieved the target successfully
Building effective team by training and motivating the staffs to get what the brand required. All visits successful. Flexible, achieve assigned tasks. Achieved all the Week, Month, and Quarter Target with high percentage of increased sale. The floor set and promotional launches always successful, and timely manner, Store visit by brand team and operation team is achieved with good result, Store standard maintained highly with respect to brand and company standards.
Work on the design of advertising and marketing dimensions in terms of structure inside and outside the shop.
Work through more than one branch of supply and processing as a designer at the opening of exhibitions.
Work to show the proposals in the marketing and follow-up with Brand team.
Sales driving, to achieve the business plan.
Maintaining store standards and the visual impact of the store as per the
Guidelines deciding any commercial move if any.
Loss prevention.
Leadership team.
Self and staff development.
Admin and store paper work controller. Like STR and commercial report.
Customer service in meeting the customer needs in professional way /standard.
Organization of sales in the brand and work to coordinate the offers in terms of marketing.
Work on the design and organization of products and displayed inside the shop in terms of dimensions and color format to attract the client to it.
Customer service and to help them buy products and take the views of clients in the level of service and complaints, and how their impression about the product.
The existence of good relations with customers taking their information and follow up on new products and brand contact them and tell them about offers.
The field of administration as responsible for the team and organization of work according to the policy and work to increase sales and customer service.
Took Challenge in the KSA market working for the New Brand American Eagle Outfitter
Launched on Sept 4 2011.
Achieving the Business Target set by the Brand.
Behavior understanding which plays a very important role in retail business.
Passion towards work creates the positive impact on the Business.
Ownership towards business.
Planning the layout with the visual team launching as per the standard mention in the guide.
Staff Training about customer service, Product knowledge, Till Training & company policy& procedure.
Commercial reports properly action which gives the impact on business.
Cost control of stationary, petty cash, electricity.
Cost control on the head count which can affect the margin of business.
Motivation for the store through regular team talk.
Driving sales to achieve the Quarterly Bonus for the Team.
ACHIEVEMENT:
Opening of Stores / Participation in Stores and design (2011To 2015).
The success of the supervisory visits.
Contributed to the lifting of ideas and sales staff training and guidance to work better.
Work on the planning and organization of sales and how to raise sales.
The ability to solve problems within the exhibition, whether with customers or employees.
Achievement of sales targets, planning to completion.
IN Year (2015) performance only One QTR missing by -24.7%, but total BP achieved for full year +1.4%. Audit score was satisfied from brand we achieved 92.4 %. All store visits during all seasons was good, and the important visit is from host brand we are in the second level compare with other four branches which mean great result. Shoppie result (103%, 97%) achieved for the previous year. Managing all team and find them the good condition to work and control all of them by solve all problems inside the store. Follow up all maintenance issue inside the store and solve it.
Motivation staff (above 23 people from 2011 to 2015) in business for found talent to every one for how like in admin, Visual Merchandising and manage.
2010 - 2011
Alshaya International Trading co.
Sales consultant./ Management
Debenhams (KSA)
Responsibility:
Sales driving, to achieve the business plan.
Maintaining store standards and the visual impact of the store as per the
Guidelines deciding any commercial move if any.
Loss prevention.
Leadership team.
Self and staff development.
Admin and store paper work controller. Like STR and commercial report.
Customer service in meeting the customer needs in professional way /standard.
Organization of sales in the brand and work to coordinate the offers in terms of marketing.
Work on the design and organization of products and displayed inside the shop in terms of dimensions and color format to attract the client to it.
Customer service and to help them buy products and take the views of clients in the level of service and complaints, and how their impression about the product.
The existence of good relations with customers taking their information and follow up on new products and brand contact them and tell them about offers.
The field of administration as responsible for the team and organization of work according to the policy and work to increase sales and customer service
ACHIEVEMENT:
In store best customer service staff acknowledged by line manager
Achieve the highest sales in the department as an administrator for Debenhams.
The success of the supervisory visits.
Contributed to the lifting of ideas and sales staff training and guidance to work better
2009 - 2010
AlFoahCompany Al Ain - United Arab Emirates.
Supervisor Marketing, data entry - The Research and Development.
Responsibility:
Supervise the data entries in the receipt dates and classified in terms of quality.
Planning work session at the site of receipt of dates.
Dealing with suppliers in the problem of receipt.
Supervision of marketing in a market in Abu Dhabi and Al Ain.
Contribute to the marketing of dates from the beginning received, manufactured and distributed in the domestic market and global.
2009 – 2010
Samsung International co.
Marketing Executive - Electronics Project.
Responsibility:
Work on the search for new areas in which distributors and inventory (30 Retails).
Taking skills in the field of marketing Electronics from the experts.
Open channels of communication to enable prospective customers to ask for more information and to give verbal information by men or through the sale of printed publications
Knowing the category of customers. And study the characteristics and behavior and lifestyle habits and purchasing power and to identify their needs and desires and aspirations established to guide the efforts towards production of goods and services that satisfy these desires, quantity and time, and quality appropriate for this segment of target customers and guide the efforts of the Foundation Information about the availability of this category of goods and direct sales efforts of the men towards the use of appropriate methods for each of the product and the client and guide the efforts of some established methods of measuring customer satisfaction and to direct efforts towards the established ways of increasing the satisfaction of working to retain and add new customers and to direct efforts towards appropriate pricing
2008 – 2009
Samsung International co.
Marketing Executive – Mobiles Project.
Responsibility:
Of my duties in the marketing product planning, marketing research, sales, advertising, distribution, and pricing
Work on the search for new areas in which distributors and inventory (90 Retails).
The skills of public relations with dealers and the customers.
Write a daily report says exactly what happened in visits to retail and wholesale trade as well as answer the questions in the report.
Work on the distribution and coordination of publicity and advertising for the products of Samsung.
Customer training on the products in terms of skill standards.
The skill of data collection and market information in terms of competitors and the facts and take pictures and sequential evolution of the market.
experience in conducting market research and competitive analysis
Raise the question to the client and try to know his thoughts towards our product or service and his call to enter a promotional program or to attract them to visit the exhibitions and shops established or just to build a database of customers and consumers
2007 – 2008
Etisalat Egypt co.
Assistant Director of Marketing - Etisalat Delta.
Responsibility:
A marketing program for the company in terms of objective and to define points in the program Propaganda and advertising, work on designing presentations and how to market
To achieve the highest rate of sales in the domestic market.
marketing of the jurisdiction of the Management Board to work functional G fonts and mobile marketing
The composition of the largest client base and the coordination of relations with them.
Our distributor for Samsung to achieve the highest rates of sales of all products in the Egyptian market, however, challenged in the purchase of other products bound.
Guidance and training of the working group of the main priority for higher performance.
2005–2007
Vodafone International co – Egypt.
Assistant Director Dealer Vodafone.
Responsibility:
Study the market in terms of both how to promote the marketing of products and customer satisfaction and provide after sales service and publicize products through marketing media
To achieve the highest rate of sales in the domestic market.
Received company’s highest sales award in a row.
Developed Excellence in Sales training course.
Attend exhibitions and work with others to compete in terms of performances and competitions.
2004 – 2005
Ring International Trading co.
Customer Care Representative - NOKIA &SAMSUNG.
Responsibility:
Diplomatic and tactful with professionals and non-professionals at all levels.
Instrumental in improving customer-satisfaction ratings through suggestion, development and implementation of new reporting procedures.
Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.
Education
Certificates of Experience
Computer Skills
Skills & Endorsements
Basic Strengths
Skills, Knowledge and Abilities
2000 – 2004 Delta International University
Bachelor of socials work.
2004 – 2006 The Egyptian Institute for Accountants &Auditors
Diploma “Computer Analyst Programmers" Integrated Training Program.
2008 –2010 University of Cambridge
Diploma of Sales and Marketing (Good).
2009– 2010 University of Cambridge
Diploma in Customer Care.
2009 – 2010 NEW HORIZONS
Diploma in Soft Skills (Communication Skills - Human Resources).
2011 To Till data University of Cumbria
Preparation for the Master of Business Administration.
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Al Foah Company (Marketing and data entry Supervisor).
Samsung (Marketing Supervisor).
Siemens (Graduate Program of Mobile Phone Business).
Vodafone (Customer Service).
Vodafone (Marketing).
Vodafone (Sales).
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Practiced Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10.
Internet (professional user to the Internet) Excellent in Navigation for Websites contents .browsing, downloading, and dealing with all kinds of Multimedia work in websites.
Good experience at Kingdome Interpretation software.
Practiced Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook Express (ICDL).
Knowledge of Photoshop, Printing and Maintenance hardware.
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Search Market trends.
Conduct focus group sessions.
Research needs of the Market.
Research customer profiles.
Conduct telephone interviews.
Research prosperity to purchase.
Collecting and analyzing market information on competitor products, sales, advertising etc.
Achieve the budgeted Sales & GP targets and maintain the Sales & GP growth.
Analysis the inventory and initiate order processing on a monthly basis.
Provide after sales service to the dealers & end-users.
Develop new customers and revitalize existing and lost customers.
Conduct demos & provide training on product application at end-users workshops.
Update yourself on product technical skills & safety procedures.
Attend to customer complaints and ensure total customer satisfaction is achieved.
Prepare monthly approach plans based on the set financial targets & objectives. (Pricing, budgeting, forecasts, competitors, products).
Submit weekly activity report and monthly performance report vs. targets along with market/ competitors information.
Competitive Analysis
Business Planning
Customer Satisfaction
Marketing
Sales Management
Digital Marketing
Public Relations
Mobile Marketing
Market Research
Loss Prevention
Data Collection
Credit Risk
Regulatory Requirements
Risk Management
Risk Assessment
Sales Process
Marketing Strategy
Go-to-market Strategy
Budgeting
Facility Management (FM)
Project Planning
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Inventory Control.
Cost Containment and Reduction.
Production Project Management.
Staff Development & Leadership.
Vendor Consolidation.
Vendor & Client Relations.
Conflict Resolution.
Procurement.
Supplier Sourcing & Analysis.
Contracts &Pricing.
Warehousing.
Competitive Bidding and Trade.
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Competitive Bidding and Trade.
Dynamic in work.
Believes with both quality and timing aspects.
Able to learn quickly.
Creative in work.
Working knowledge of special events.
Excellent oral and written communication skills.
Ability to work with culturally diverse volunteers.
Team building & management.
Excellent organizational and planning skills.
Very good play integral role in product development activities.
Strong communication and interpersonal skills.
Ability to make independent decisions.
Ability to manage complex issues creatively and effectively.
Ready to travel outdoor and indoor.
Ability to work under stress.
Ability to meet deadlines.
Thanks for your time
Osama Zayed
Osama Taw
Contact this candidate