Customer Service Support

Customer Support Professional

Profile

Over ** years of experience in clerical and bi-lingual customer service support with a proven history of resolving complaints to the customers satisfaction. Strengths

Bi-lingual

Spanish/English

Strong written & verbal

communication skills

Customer complaint

resolution

Employment History

Sears, Support Specialist 2010 – 2019

Assisted all local departments with bi-lingual customer support

Worked with technicians in the field to ensure all service orders were coded and billed correctly

Utilizing Sears internal systems located appliance parts and closed out service orders

Using Microsoft Word, drafted customer communications

Worked with Spanish language customers to clarify appliance problems and find appropriate resolution

Huntington Bank, Advanced Collections 2009 – 2010

Contacted customers in arrears to setup re-payment plans or car re-possession

Assisted with cross-training new associates

Education & Technical Skills

Proficient in Microsoft Office applications (Outlook, Word & Excel)

High school graduate

Martha Hartigan

Strongsville, Ohio 440-***-****

***********@*****.***

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