Mental Health Service
Resume:
Amber Friday
Milwaukee, WI 53219
*****.********@*****.***
EDUCATION
Loyola University of Chicago, Chicago, IL
MSW, Master of Social Work, May 2011
Marquette University, Milwaukee, WI
BA, Social Welfare and Justice, May 2007
Licensure: Licensed Clinical Social Worker in Florida and Wisconsin PROFESSIONAL EXPERIENCE
Licensed Clinical Social Worker (Traveling), Maxim Health Services September 2018-Current
● Provides psychotherapy to individuals and groups on an inpatient, acute psychiatric unit
● Identification, assessment and treatment of mental health conditions
● Provides case management/care coordination, admission and discharge planning for individuals with chronic and/or complex medical conditions
● Assesses patient's mental and social functioning by conducting biopsychosocial assessments and charting accordingly
Psychotherapist, Stoll and Associates
September 2011-September 2018
● Provides psychotherapy to individuals, groups, couples and families from a variety of socio-economic, cultural, ethnic and educational backgrounds
● Assesses psychosocial functioning and needs of clients and their families
● Develops treatment plans to address the psychosocial needs of clients and families which identify strengths, weaknesses and areas for growth
● Implements treatment modalities with clients experiencing a variety of psychiatric and social problems to achieve treatment goals
● Provides clinical supervision to interns and therapists
● Develops program curriculum for group therapy
● Evaluates treatment goals and progress
● Provides referrals to community programs and resources
● Participates in weekly peer review case conferences during clinical supervision
● Attends professional trainings on various treatment modalities Screening Specialist, Magellan Health
November 2013-May 2019
● Complete the Adult Long Term Care Functional Screen (LTC-FS) for IRIS participants as required and outlined in the Wisconsin Adult LTC-FS Instructions. This includes completing collateral contacts to verify screen findings with IRIS Consultants, MAPC agencies and day programs and verifying diagnosis information with physicians and or SSA.
● Comply with documentation and program regulations, guidelines and meet screening quota.
● Maintain screening skills by participating in weekly team meetings, monthly All Screener Meetings, quizzes and testing.
● Collaborate on the development, process improvement and ongoing quality management of services and related materials/ products.
● Provide data reports and summaries as needed
Family Care Case Manager, Community Care, Milwaukee, WI February 2012-November 2013
● Maintained a caseload of adults with psychiatric disorders, substance abuse disorders, physical and developmental disabilities and frail elders
● Coordinated discharge planning and transitional care
● Completed Long-Term Cares Functional Screens
● Conducted psychosocial assessments
● Developed individual treatment plans and subsequent reviews as a part of an interdisciplinary team
● Collaborated with health care professionals to determine needs of clients
● Conducted home and community visits in order to assure appropriate care
● Provided appropriate referrals to community resources
● Utilized crisis management techniques as needed when working with individuals and their families
● Provided comprehensive assessment, service planning, oversight of service provision and service evaluation
● Maintained a level of productivity as established in the program’s annual budget
● Utilized the Intergy system for case documentation and service authorization Family Care Case Manager, Milwaukee Center for Independence, Milwaukee, WI December 2008-February 2012
● Maintained a caseload of adults with psychiatric disorders, substance abuse disorders, physical and developmental disabilities and frail elders
● Coordinated discharge planning and transitional care
● Completed Long-Term Cares Functional Screens
● Developed individual treatment plans and subsequent reviews as a part of an interdisciplinary team
● Conducted monthly home and community visits in order to assure appropriate care and assess consumer satisfaction
● Provided comprehensive assessment, service planning, oversight of service provision and service evaluation
● Assured accurate and prompt documentation of assessments, service plans and direct and collateral contacts on behalf of the recipients of service
● Collaborated with service recipients, their family members, Milwaukee County Department on Aging staff, Best Practice Team and service providers to serve the recipients in the highest manner possible
● Assisted in problem resolution between service recipients and providers
● Counseled members about choices of available resources suited to meet individual client goals
● Maintained a level of productivity as established in the program’s annual budget
● Utilized the MIDAS system for case documentation and service authorization Intern Psychotherapist, Veteran’s Affairs Medical Center, Milwaukee, WI August 2010- May 2011
Outpatient Mental Health Clinic
● Provided treatment including individual psychotherapy and couples counseling
● Completed comprehensive biopsychosocial assessments with veteran patients
● Diagnosed veteran patients utilizing DSM-IV
● Developed treatment plans with veteran patients for counseling and psychotherapy
● Facilitated and co-facilitated psychotherapy groups for veterans looking to enhance relationship and anger management skills and for the support and management of a mental illness
● Staffed cases with clinical supervisor
● Participated in weekly student seminar and case reviews
● Consulted as needed with the client’s psychiatrist and/or psychologist regarding testing and psychotropic medication
● Evaluated clinical progress towards treatment goals with clients Intern Recruitment Coordinator, Grand Avenue Club, Milwaukee, WI August 2009-May 2010
Membership Enrollment
● Facilitated enrollment for individuals with a mental illness interested in membership
● Interviewed new members on a weekly basis to aid with the transition of becoming a member
● Identified social and economic barriers to attending the club on a regular basis
● Facilitated group meetings and workshops that focus on goal setting and individual talents
● Prepared and implemented a CEU event for St. Luke’s Hospital
● Assisted members with educational and employment pursuits
● Operated the club’s thrift store where members are able to purchase clothing and household goods
● Utilized the NASW Code of Ethics
Ongoing Case Manager, Bureau of Milwaukee Child Welfare, Milwaukee, WI July 2007-December 2008
● Assessed family dynamics to determine what services are necessary to promote safety, reunification and stabilization of the family
● Identified personal, educational, and/or skill development service needs for child, parent and family
● Assessed family’s needs and the parents’ ability to meet child’s needs
● Developed strategies to enhance the family’s ability to meet the child’s needs
● Monitored and evaluated participant’s progress
● Understood the role of Federal, State and tribal legislation as related to the Bureau of Milwaukee Child Welfare in the day-to-day planning, protection and intervention for children and families
● Participated and testified in court hearings as required and collaborated with legal parties and followed court orders for each case
● Made recommendations for permanency which may include reunification, transfer of guardianship, adoption, etc.
● Made recommendations for temporary and permanent placements that included foster homes, group homes, residential treatment center, hospital, independent living or relatives
● Established and monitored family visitation schedule
● Monitored each child’s placement and well-being on a regular basis
● Evaluated child’s needs and recommended services in a timely manner
● Understood the provider network and correctly referred and authorized services as indicated in the treatment plan
● Developed self-sufficiency and service delivery plan with each child, parent and family.
● Conducted home visits, hospital and school visit and attended court hearings as needed
● Moved and transported children, parents and families and their belongings
● Facilitated client access to service providers in the areas of employment, training, social services, life skills, financial and other needed services
● Understood the dynamics of normal, reciprocal attachments of the child with their biological parents and other significant caregivers
● Understood the potentially traumatic effect of the separation and placement experience for children and families
● Responded to placement interruptions and emergency situations that can vary from difficulties at school to removing children from the home
● Understood and utilized the Coordinated Services Team approach: encouraged child, parent and family participation in the case planning, identified needs and connected families with natural and formal supports to meet the goals of the case plan
● Identified and interacted with service providers and community resources
● Utilized a strength based approach to engage and build trust with the child, parent and family
● Engaged child, parent and family in a positive relationship including support of family, caregivers, and community within a diverse population
● Documented and maintained accurate case records and client profiles in computer system and case file including; court reports, case notes, guardianships and justification for decisions
● Completed rate reviews, court reports, permanency plans and other documentation in an accurate and timely manner
● Tracked and documented financial responsibilities such as receipts, allowances, mileage, etc.
● Utilized e-Wisacwis, CARE Managers and various data systems to ensure accurate and timely entry of placement case closures and child, parent and family services
● Conducted and documented various searches such as relative, criminal, paternity, heritage, etc.
● Provided needed participant information to service providers Intern Case Manager, Wisconsin Community Services, Milwaukee, WI August 2005-May 2006
● Provided mental health case management services to individuals released from a correctional facility
● Conducted home visit assessments
● Developed treatment plans
● Facilitated group meetings
● Initiated referrals to community resources
● Collaborated with mental health and criminal justice systems
● Utilized philosophy of restorative justice
Fellowships and Awards
St. Ignatius Loyola Scholarship Recipient
Memberships/Scholarly Societies
National Association of Social Workers
Pi Beta Phi
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