Customer Service Employee Relations

Professional Summary

Skills

Work History

P T

**** **** *** ******** ** • 662-***-**** • *************@*****.*** Skilled Staffing Specialist offering more than 1 years of experience in talent acquisition and retention strategies for clients. Talented at assessing, defining and aligning client needs and developing effective recruiting programs. Strong communicator and liaison between clients, candidates and management teams.

Proficient mmanager offering proven skills in HR administration. Dedicated to promoting efficient business operations and high productivity by onboarding well-qualified candidates and minimizing employee turnover. History of driving advancements in training, productivity and team motivation through proactive approaches.

Detail-oriented with 1 years in benefits and payroll. Assures ongoing compliance with federal and state laws.

Conflict Resolution

Recruitment

Pre-employment screening

Training and development

Training development

Wages and salary

Employee relations

Organizational development

Talent management

Benefits and compensation

File and records management

Candidate sourcing

Employee coaching

Audit preparation and reporting

Records maintenance

Performance management systems

Interviewing

Change management

Recruitment/staffing

Unemployment laws

Payroll administrator

Staffing Coordinator, 08/2018 to 07/2019

Snelling Staffing Services – Booneville, MS

Reviewed job applications to identify, vet and recommend optimal candidates. Maintained current understanding of state and federal policies such as EEO and ADA. Audited workplace, employee and management policies and procedures. Created qualification guidelines and requirements for individual positions, including systematic rating process to identify and measure appropriate candidates against established criteria. Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.

Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation. Conducted salary survey research for both exempt and non-exempt positions. Developed and facilitated all new-hire orientations. Collaborated with management to build and implement effective, modern employment policies. Communicated with potential hires to provide clarity on expected tasks, compensation and policies.

Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.

Interviewed, hired and mentored new personnel and oversaw all staffing operations. Interviewed, hired and mentored new personnel and oversaw all staffing operations. Performed urinalysis testing to discourage illegal drugs use in company. Store Manager, 05/2015 to 08/2017

Murphy USA – Corinth, MS

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.

Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.

Created work schedules according to sales volume and number of employees. Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency. Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.

Managed vendor selection and relations to guarantee best pricing and on-time deliveries. Rotated merchandise and displays to feature new products and promotions. Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

Completed all point of sale opening and closing procedures, including counting contents of cash register.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Trained and supervised all new associates in grocery, produce and administrative departments. Reported to district manager regarding all store and staff issues, financial goals and sales. Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance. Cooperated with staff and clients to achieve customer service goals and surpass team objectives. Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Protected store from loss or theft by setting and enforcing clear security policies. Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.

Managed, hired and developed top talent to strengthen workflow and productivity. Managed all aspects of store operations, including organization, maintenance and purchasing functions.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Generated repeat business by delivering exceptional customer service and positive engagement. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Trained and developed new associates on POS system and key sales tactics, which improved process flows.

Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.

Rotated stock to ensure optimum appeal and minimize shrinkage. Minimized on-site cash with frequent deposits and high accuracy in predicting operations. Hired, trained and evaluated personnel in sales and marketing. Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.

Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings. Diploma

New Site High School - New Site, MS

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