Knowledgeable and dedicated customer service profession with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing reports with the guests. Motivated to maintain guest satisfaction and contribute to company success.
CITY CENTRE ROTANA DOHA. June 2018 - Present
Transfer luggage, bags and other items from vehicles and main lobby to and from guest’s room by using a trolley.
Consistently offer professional, friendly and engaging service
Assist with any plans or arrangements the guest intends to make during their stay
Rooming the guests
Delivering messages, mail or parcels to the guests room
Assist guest regarding hotel facilities in an informative and helpful way
Follow departments policies, procedures and service standards
Assist guests in arranging for transportation by hailing cabs on the streets or calling other transportation services
Greeting and directing guests to the front desk, restaurants and other hotel facilities
Providing local information and advice
Other duties assigned
CITY CENTRE ROTANA DOHA. May 2017- May 2018
Position: Room attendant
Clean guest’s rooms and change linens according to company standard of performance.
Vacuuming floors, dusting and bathroom cleaning, inside window cleaning, etc.
Replenish guest’s supplies in the room including water, glasses and toiletries.
Sign in and out master keys daily
Maintain proper usage of cleaning supplies and equipment
Update and record all cleaned rooms
Return and tag all lost and found articles in the office
Report necessary maintenance
Follow safety and sanitation procedures
Follow departmental policies and service standards
Transguard Group Dubai Feb 2014 – May 2017
Position: Dubai Metro Housekeeping
Maintain cleanliness of Dubai Metro Stations.
Observing precautions to protect Dubai Metro Station properties.
Janinotes Commercial Agencies KENYA May 2010 – Feb. 2012
Position: Sales Agent
Maintain weekly track of the sales and leadership report.
Use sales strategies to increase profit for the company.
African Pottery Safaris KENYA
Position: Safari Driver.
Arrange travel plans for visitors and present itineraries.
Copied, scanned and logged all supporting documents.
ADDITIONAL TRAINING AND CERTIFICATION
Basic fire awareness training
Cross Training Certificate, City Center Rotana. Lobby Ambassador June 2018
Basic first aid awareness
Excellence Award Danube Metro Station, Dubai.
Certificate Of Excellence, City Center Rotana. Attendance Of Special For The Special June 2017.
Kenya Polytechnic - 2011
- Diploma in Housekeeping and Laundry.
MACHAKOS TECHNICAL INSTITUTE - April 2010.
-- April 2010. Certificate: Microsoft packages.
St . Augustine Secondary School. Kenya – 2008 .
- Kenya Certificate Of Secondary Education (KCSE)
Jolly Hope Academy. Kenya 2003.
- Kenya Certificate Of Primary Education (KCPE)
Listening to music
Available upon request
JOHN GITAU ITHEBO
Date of Birth: 7th, 11, 1988
Marital Status: Single
Desire to improve.