Manager Customer Service
Resume:
Gunter Adkins
Biloxi, MS *****
************@*******.***
EMPLOYMENT HISTORY
July 2014- Present Food and Beverage Manager, Beau Rivage Resort and Casino, Biloxi, MS
●Responsible for the highest rated Guest Engaement Monitoring score for MGM North Ameria
●Reduced Cost of Goods 24%
●Increased Revenue 27%
●Instituted new policy and procedures that saved the company both fiscally and finacially.
●Managed all food and beverage aspects of Mississippi Gulf Resort Clasic a senior PGA tournament.
June 1997- March 2014 President, Adkins Back Yard Burgers, LLC. Biloxi & Gulfport, MS
●Managed a multi million dollar company.
●Responsible for 3-4 general managers, 9 assistant managers, and up to 60 employees.
●Created weekly, monthly and annual budgets.
●Highly involved with all training and scheduling.
●Operated the number 3 Back Yard Burgers restaurant out of 200 franchise stores.
●Established the setup of new vendors by gathering financial and various specifications pertaining to new products and saving the company money.
●Experience in handling and reconciling invoice discrepancies as they arose.
●Setup quarterly marketing goals and objectives.
●Built 2 3200 square foot freestanding restaurants from beginning to completion.
●Created all financial documents for conventional and governmental financing.
●Responsible for routine maintenance schedules and permits.
●Conducted weekly manager meetings acknowledging the good and correcting the inferior.
RELEVANT SKILLS AND QUALIFICATIONS
OPERATIONS
●Extensive knowledge and understanding of supply chain workflow, culture, and operations.
●Experience in ordering raw materials and production requirements based on order demand.
●Ability to coordinate and document procedures to align organizational effectiveness.
CUSTOMER SERVICE
●Experience in handling difficult scenarios with customers and their requests.
●Strong ability to multitask and prioritize to meet customer demands along with the demands of the company.
●Capability to devise creative problem solving strategies.
●Understand the importance of putting the customer first and striving for customer satisfaction.
●Follow through with commitments and investigate questions for both customers and employees.
BUSINESS
●Ability to manage and delegate responsibilities to other members of a given team.
●Foster both internal and external company relationships to ensure individuals feel valued and welcomed.
●Ability to balance priorities and tight deadlines by possessing strong organizational and self-motivating skills to perform a job proficiently in a fast paced environment
●Effective communicator and a passion to work well with others
EDUCATION
University of Mississippi– Oxford, MS
Bachelors Degree of Business Administration
Major: International Finance
References Available Upon Request
Contact this candidate