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Manager Customer Service

Biloxi, MS
September 22, 2019

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Gunter Adkins

*** ****** **

Biloxi, MS *****



July 2014- Present Food and Beverage Manager, Beau Rivage Resort and Casino, Biloxi, MS

●Responsible for the highest rated Guest Engaement Monitoring score for MGM North Ameria

●Reduced Cost of Goods 24%

●Increased Revenue 27%

●Instituted new policy and procedures that saved the company both fiscally and finacially.

●Managed all food and beverage aspects of Mississippi Gulf Resort Clasic a senior PGA tournament.

June 1997- March 2014 President, Adkins Back Yard Burgers, LLC. Biloxi & Gulfport, MS

●Managed a multi million dollar company.

●Responsible for 3-4 general managers, 9 assistant managers, and up to 60 employees.

●Created weekly, monthly and annual budgets.

●Highly involved with all training and scheduling.

●Operated the number 3 Back Yard Burgers restaurant out of 200 franchise stores.

●Established the setup of new vendors by gathering financial and various specifications pertaining to new products and saving the company money.

●Experience in handling and reconciling invoice discrepancies as they arose.

●Setup quarterly marketing goals and objectives.

●Built 2 3200 square foot freestanding restaurants from beginning to completion.

●Created all financial documents for conventional and governmental financing.

●Responsible for routine maintenance schedules and permits.

●Conducted weekly manager meetings acknowledging the good and correcting the inferior.



●Extensive knowledge and understanding of supply chain workflow, culture, and operations.

●Experience in ordering raw materials and production requirements based on order demand.

●Ability to coordinate and document procedures to align organizational effectiveness.


●Experience in handling difficult scenarios with customers and their requests.

●Strong ability to multitask and prioritize to meet customer demands along with the demands of the company.

●Capability to devise creative problem solving strategies.

●Understand the importance of putting the customer first and striving for customer satisfaction.

●Follow through with commitments and investigate questions for both customers and employees.


●Ability to manage and delegate responsibilities to other members of a given team.

●Foster both internal and external company relationships to ensure individuals feel valued and welcomed.

●Ability to balance priorities and tight deadlines by possessing strong organizational and self-motivating skills to perform a job proficiently in a fast paced environment

●Effective communicator and a passion to work well with others


University of Mississippi– Oxford, MS

Bachelors Degree of Business Administration

Major: International Finance

References Available Upon Request

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