Customer Service Sales Representative

Andrea Chambers

*** ******* ******, **** ***, Ajax, Ontario L1S 0C2

647-***-**** email: ***********@*******.***

Summary

Fluently bilingual in English and French

Excellent customer service skills

Skilled in areas of order processing, inventory control, and cashier management

Experience in providing advice and recommendations to clients and management

Experience in researching, analyzing, and resolving issues or problems

Excellent team player with strong interpersonal skills and leadership skills

Strong organizational skills, reinforced with knowledge of various computer programs

Able to work independently or in team environment

Able to determine work priorities and meet strict deadlines

Able to work under pressure in high-volume situations

Computer Skills

Microsoft Access, Word, PowerPoint, Excel, Outlook Express

Lotus 1-2-3, Lotus Notes, WordPerfect

Windows 98/2000/XP/Vista

Email and World Wide Web Research

Internet Explorer, Netscape browsers, World Wide Web Research

Professional Experience

Receptionist 1999 – Present

Women’s College Hospital Toronto, Ontario

Liaise with incoming clients and ensure clients are directed to the appropriate department

Verify client identification and ensure a safe and discrete environment for clients

Respond to telephone inquiries from clients and health representatives

Review, maintain, update and validate data and information in health records

Provide advice and recommendations to management on alternative approaches to solve operational issues

Create and modify documents using various computer programs, data entry

Manage incoming and outgoing correspondence

Photocopy, scan and fax documents as required

Collect and compile data from various resources

Provide ongoing office support as required

Customer Service Sales Representative 1995 – 1997

Facie’s Fashions Montreal, Quebec

Responsible for handling of all revenue requisition of new stock

Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies

Handled cash, credit and debit payments

Ensured timelines for all orders and deliveries were met

Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders

Assisted customers with selection of clothing items

Established and maintained excellent customer relations

Hired, trained, and supervised 5 employees

Increased sales and revenues two consecutive years

Customer Service Sales Representative 1992-1995

Yogen Fruits Montreal, Quebec

Responsible for sales and customer service in greater Montreal area

Handled all revenue and requisition of new stock

Handled cash, credit and debit payments

Verified and reconciled sales receipts

Ensured timelines for all orders and deliveries were met

Established and maintained excellent customer relations

Customer Service Sales Representative 1990-1992

Caplan Duval Montreal, Quebec

Responsible for sales and providing exceptional customer service

Addressed customer complaints to assure customer satisfaction

Handled all revenue and requisition of new stock

Handled cash, credit and debit payments

Verified and reconciled sales receipts

Ensured timelines for all orders and deliveries were met

Established and maintained excellent customer relations

Education

Toronto School of Business – Executive Office Assistant

Certificate Obtained (2000)

Adult Learning Centre - Secretarial Studies

Certificate Obtained (1991)

Ecole Mount Royal – High School

Diploma Obtained (1989)

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