Sales Representative Technical Support

JERVY MANANSALA

Al Salhia St. No. ***, Al Mansoura 25, Doha Qatar Tel (mobile): +974-******** e-mail address: *********.*****@*****.***

Information Technology Help Desk Support

Highly experienced IT professional offering an array of skills in data analytics, trouble shooting, user training administration and customer support satisfaction. Proven ability to analyze and resolve any IT related issue in a timely manner. Convey and translate highly technical information into terms and concepts that the end users can easily grasp.

IT Expertise

Technical Issue Resolution

Analytic Ability

GCC Experience

Customer Support Satisfaction

Microsoft Office Technical Support / Customer Service and Sales Representative (Sutherland Global Services Inc.)

April 2014 to December 2015; Sept 2018 to April 2019

Provide technical problem resolution to Microsoft Office end-users by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

Information Technology Technical Support (Dr. Bakhsh Hospital Group – Jeddah KSA)

March 2016 to March 2018

Responsible for monitoring and maintaining the hospital's computer systems and networks. Providing diagnosis for any hardware or software faults with these systems and will solve the issues either in person or over the phone.

Working with end users to identify computer problems and advising on the solution

Logging and keeping records of the end users queries

Installations and upgrades for computer hardware/software

Setup and installation of devices such as printers and scanners

Analyzing call logs to spot common trends and underlying problems

Updating self-help documents so end users can try to fix problems themselves

Testing and fixing faulty equipments

Equipment Maintenance Engineer (Texas Instruments Phil Inc.)

October 2009 to March 2012

Responsible for evaluating, selecting, and ordering equipment that is more appropriate and cost effective for the manufacture of company products.

Oversees the installation, modification, upgrade and maintenance of manufacturing equipment.

Keeps current on equipment manufacturers' technical notices, upgrades and safety issues.

Studies equipment performance and reliability.

Establishes programs and solutions for increasing uptime and for equipment problems that affect the manufacturing process.

Provides technical support to the manufacturing equipment repair and process engineering organizations.

Defines and writes preventative maintenance schedules.

Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Conducts engineering evaluations and Root Cause Analysis

Conducts training for the operators

Bachelor of Science in Electronics and Communications Engineering

Angeles University Foundation, Angeles City, Philippines 06/2004 – 04/2009

Software Proficiencies: MS Office and Windows OS

Mohamed El Naggar

Information Technology Director, Dr. Bakhsh Hospital Jeddah KSA

Contact info: +966*******

*******.********@********.***

Allan Sarmac

Microsoft Office Senior Team Leader, Sutherland Global Services Inc.

Contact info: +639*********

***********@****.***

Armando Carrera II Senior Equipment Engineering Manager, Texas Instruments Phil Inc.

Contact info: +639*********

*-*******@**.***

SUMMARY OF QUALIFICATIONS

PERSONAL EXPERIENCE

EDUCATION AND TECHNOLOGY

REFERENCE

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