Customer Service Administrative Assistant

PROFESSIONAL SUMMARY

Utilize my varied skills, background, and education in Administration, Customer Service, support staffing, Human Resource, I9/W2 E-Verification compliance with the Department of Homeland Security, interactions on multi-cultural levels, Communication. Supervisory and Leadership, Management, Paralegal Pre-Law studies, Real Estate, support experience, skilled in assessing needs/prioritizing with strengths in:

Supervising, training and evaluation • Entry level Paralegal

Business Report writing/Special project coordination • Certified Professional Customer Service

Excellent interpersonal communication • Transcribe/dictation of correspondence

EXPERIENCE

Rochester Central School District Present

Create, prepare and send out student cumulative files to various locations

Submit, request, and enter all student attendance and Teacher Homeroom attendance

Maintain the Absent School line

Create CSE files and handle calls for follow-up meetings

Schedule conference rooms

Handle all mailings, externally and interoffice

Meet and greet parents and visitors at the school

Assist Supervisor with all other clerical duties

Monroe BOCES 2017 - 2017

Captionist

Provide student with quality real-time access to information and prepare complete, accurate, edited notes for the student each day. Type “meaning for meaning” translation of what is said in the classroom by teachers and students.

After class, save the real time translation. Edit the material for content, spelling, grammar and organization and remove any extraneous content.

Manage computers and trouble shoot as necessary.

Maintain diplomatic working relationships with teachers, parents, students, and other support service personnel. Use discretion in matters of confidentiality and reporting incidents or concerns to support staff; i.e. student abusing or ignoring services.

Keep up-to-date records on schedules and students for the Deaf/ASL Education office and substitutes.

Monroe BOCES 2014 - 2017

Job Coach

Supervise/Train students to work at job sites and Report writing; developmental growth within specific work area to enhance job functionality;

Assist students in performing work tasks and communicate effectively with the work site;

Identify/monitor progress of students; used fading techniques to foster independence; maintained notes of Supervised/Trained work behavior, rate, quality and progress.

Macy’s 2016 - 2017

Part Time Seasonal Sales Associate

Meet and greet customers when they enter the store; assist with various departments with sells, and fulfillments;

Responsible for assisting with Ready to Wear Buyers Online Purchase Sales;

Opened/Closed registers and deposit night register money in depository; assisted with retention and replacing un-purchased items back on the floor for re-selling.

Kelly Services 2015 - 2016

Administrative Assistant

Prepared/completed quotes, sales orders, work orders, invoices, packing slips, shipping and receiving; updated/reviewed contracts for Reseller Amendment Agreements and Waiver and Consent Student forms

Ordered Patent Plaques; screened telecommunications and direct call to the appropriate parties for handling.

Monroe BOCES 2014 - 2015

Job Coach

Supervise/Train students to work at job site and Report writing; developmental growth within specific work area to enhance job functionality; assist students in performing work tasks and communicate effectively with the work site;

Identified/monitored progress of students; used fading techniques to foster independence; maintained notes of Supervised/Trained work behavior, rate, quality and progress.

Time Warner Cable 2014 - 2015

Customer Service Representative

Up sold product/services, keyed work orders for upgrades/downgrades of services

Delivered value/excellence in customer service by accurately answering inquiries; and first call resolution of customer satisfaction of products/services.

Monroe County-Criminal Law 2013 - 2014

Legal Secretary II

Assisted with Felonies, violations of probation, correspondence, prepared grand jury/notify letters, failures to appear, bench warrant notices, open/close new files, court dates; mailed Notices of Appearance letters, reviewed 4 reporting systems to open Parole matters.

Contacted/communicated with State Parole Violation Unit for Parole Preliminary/Final Hearing dates to enter CMS; and completed data entry of legal court dates, scan/copy legal “do not talk to client letters” to Chief of Rochester Police Department and Sheriff’s Office.

EDUCATION

Roberts Wesleyan College 2009

BS Major: Organizational Management Business Degree

Monroe Community College 2005

Associates Major: Liberal Arts

Bryant & Stratton College 2001

Associates Major: Paralegal Studies

Contact this candidate