Engineer Management

Girish Tahiliani

Email: - ******.***********@*****.*** Mobile: - 986*******

Objective: To work in an organization where my technical, teamwork and leadership skills can be utilized and enhanced.

Key Skills: Avaya, Nice and ITIL Certified

Experience on: Avaya products, Nice NTR servers, VOIP, IP Telephony, CM, CDR, CMS, Media Gateways & Servers, AES, Call loggers, Voice Loggers, My Sql, MS Sql,db scripting, ITIL, L3 Support of trading floor voice applications, Nice, Avaya, Capacity Management, Incident Management, Alarm Management, and Event Management, Audit Management, Knowledge Management & Problem Management.

Total Experience: 7.6 years+

Job Profile:

Employer: Deutsche Bank of India Role: Associate (Technical Lead APAC)

Duration: June 2015 till Present

Job Responsibilities:

Installation, Upgrades, and Complex Troubleshooting & for Nice systems

Database(My Sql and MS Sql) management and scripting

Working with R&D and Engineering teams to improve/build robust solution for bank

Working on New Projects along with engineering team for operational and Business readiness

L3 Support of trading floor voice applications, Nice, Avaya.

Capacity Management, Incident Management, Alarm Management, and Event Management, PKI certificate & EMC capacity monitoring

Audit Management, Knowledge Management & Problem Management.

Alarm Monitoring and management of the internal tools to ensure consistent and comprehensive support

Management and administration of Voice Recording and VOIP – Nice & Avaya platforms globally across the bank

Internal and external Escalation

Daily pre-trading system health checks

Support to local SD teams, providing user guides etc.

Parallel run new processes alongside local Service Desk (SD) checks

Documenting, Reviewing and Improving Ongoing & New processes

Ensure reporting and communications contacts are fully documented

Previous job Profile:

Employer: Magna Infotech Pvt ltd Site location: Avaya India, Pune

Duration: August 2013 till June Role: Telecom Engineer

Job Responsibilities:

Analyzing & fixing of Voice related issues by 24x7 online Technical supports as well as escalating the issues appropriately.

Managing and Monitoring of AVAYA S87X, S85XX Media Server, G650, G450, G700 Media Gateways.

Audix, Audio, VC, CDR, reporting tool, Reboots, Backups, AES, CMS, Call loggers

Alarm monitoring, Resolving Voice issues remotely via login into server.

Programming in system via Avaya Site Administration.

Managing of Voice channels to make sure that the Service is up & running.

Troubleshooting of IP, Digital phones & Polycom remotely by following procedures.

Making sure that Media servers are working fine by performing necessary health checks.

Providing all the technical supports in power-up, power-down & upgrading of servers

Working in 24x7 environments for planning, support and Operations.

Working on Avaya equipment

Employer: eClerx services ltd Role: System Analyst

Duration: June 2012 till July 2013

Job Responsibilities:

oAnalyzing & fixing of Voice related issues by 24x7 online Technical supports as well as escalating the issues appropriately.

oManaging and Monitoring of AVAYA S87X, S85XX Media Server, G650, G450, G700 Media Gateways.

oAudix, Audio, VC, CDR, reporting tool

oAlarm monitoring, Resolving Voice issues remotely via login into server.

oProgramming in system via Avaya Site Administration.

oManaging of Voice channels to make sure that the Service is up & running.

oTroubleshooting of IP, Digital phones & Polycom remotely by following procedures.

oMaking sure that Media servers are working fine by performing necessary health checks.

oProviding all the technical supports in power-up, power-down & upgrading of servers

oWorking in 24x7 environments for planning, support and Operations.

oWorking on Avaya equipments

Employer: Itsource Technologies LTD Site location: Morgan Stanley, Mumbai

Role: Telecom engineer Duration: October 2011 till June 2012

Job Responsibilities:

Analyzing & fixing of Voice related issues by 24x7 online Technical support as well as escalating the issues appropriately.

Managing and Monitoring of AVAYA S87X, S85XX Media Server, G650, G450, G700 Media Gateways.

Alarm monitoring, Resolving Voice issues remotely via login into server.

Programming in system via Avaya Site Administration.

Managing of Voice channels to make sure that the Service is up & running.

Troubleshooting of IP, Digital phones & Polycom remotely by following procedures.

Making sure that Media servers are working fine by performing necessary health checks.

Providing all the technical supports in power-up, power-down & upgrading of servers

Working in 24x7 environments for planning, support and Operations.

Working on Avaya equipment

Educational Qualification:

B.E. in Electronics and Communication

Shri Ramdeobaba Kamla Nehru Engineering College, Nagpur/ R.T.M Nagpur University

Degree aggregate = 57%

Diploma in Electronics and Communication

Anjuman Polytechnic/ Maharashtra State Board for Technical Education

1ST Division / 72.48%

SSC

M.G.C.S.H.S/ Maharashtra State Board for Secondary and Higher Secondary Education

1ST Division / 62.26%

Certifications:

Avaya - ACIS (6002.1)

Nice - NTR Fundamentals and Advanced

ITIL SO

Special Achievements:

Presentation on Voice Recording Infrastructure in Bank on Tech – Deutsche Bank India Technical Events

Project on Mentor – Mentee in Hackathon – Deutsche Bank India Technical Events

Technical Training programs on Voice Recording Infrastructure in Deutsche Bank

Attended & committee member of TECHNOVISSION 2009 (National Level Technical Event) & Seminar of National Power Training Institute

Projects:

Wireless Sensor Network – Final Year B.E.

In this project we have tried to achieve bidirectional wireless communication using 3 nodes (cc2500 Trans receiver). This system employs ATMEGA32 microcontroller IC

Wireless Audio Video Transmitter – Final Year Diploma

In this project we have tried to achieve Audio Video communication between 2 stations, using Darlington amplifier transmission & small series coupling capacitor

PERSONAL INFO:

Name Girish Tahiliani

Father’s Name Mr. Omprakash Tahiliani

Date of Birth 30th August 1988

Permanent Address A2-404, Gulmohar Parkview, Kharadi, Pune. 411014

Passport Number J9735633

GIRISH TAHILIANI

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