Customer Service Manager

Tina Griffin *** **th Street, Oakland, CA *****

Phone 916-***-**** ***********@*****.***

OBJECTIVE

To secure a position in transportation with an opportunity for advancement. CAREER SUMMARY

I offer more than 20 years of experience in auto mechanics, transportation and customer service industries. I am dependable, organized and detailed-oriented person. I work well independently as well as a team member; and, I am adept at handling customers with patience and sensitivity. My capacity to learn and progress quickly as well as analyze and problem-solve effectively is highly desirable in a fast-paced environment.

TRAINING, CERTIFICATES AND SKILLS

SPAB Certification

Class B license with pass & airbrakes endorsements

Maintain current DOT medical certificate

Forklift and pallet jack operation

Chemical handling certificate

Industrial cleaning

Minor auto repairs and basic mechanical skills and knowledge

CPR and basic First Aid

WORK EXPERIENCE

Bus Driver - S.F.O. Shuttle Bus, San Francisco, CA (7/12-present)

Transport up to 50 commuters in the areas of San Francisco, East Bay, and Cupertino on a 45-ft commuter/van haul coach

Pick up and discharge passengers at designated bus stops or as directed by dispatch

Provide excellent customer service to passengers

Operate wheelchair lift when necessary and secure passengers

Complete written reports on accidents or other unusual incidents in an accurate and timely manner

Operate a 2-way radio and mobile data computers to communicate with dispatch to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances

On a daily basis, perform visual vehicle inspection (inspect vehicle for fluids, air pressure and cleanliness) and report any mechanical problems or defects prior to departure

Calculate drive time using drive logs

Care Provide - In-home Support Services, Sacramento, CA (6/05-5/2012)

Personal care for clients including transportation to and from appointments

Home maintenance including cleaning and home business Assistant Manager - Kragen Auto Parts, Pittsburg, CA and Sacramento, CA (7/02-12/06)

Handled all managerial duties including opening and closing procedures and balancing revenue and deposits

Balance safe and bank deposits

Managed inventory

Trained employees in all areas

Supervised up to 4 employees per shift

Stock, ship and receive auto parts

Tina Griffin Cell 916-***-**** ***********@*****.***

Cash register procedures including customer service, ordering, shelving and maintain store appearance.

Assistant Manager - Shell Gas Station, Pittsburg, CA (4/02-5/03)

Handled all managerial duties including opening and closing procedures and balancing revenue and deposits

Balance safe and bank deposits

Managed inventory

Trained employees in all areas

Supervised up to 4 employees per shift

Stock, ship and receive auto parts

Cash register procedures including customer service, ordering, shelving and maintain store appearance.

Parts and Inventory Clerk - Paratransit, Sacramento, CA (4/01-12/01)

Received, logged and stored parts

Issued parts

Stocked and organized shelves

Inventory control and maintained records

Delivered parts and transported vehicles to mechanics Parts Sales Manager - Chief/Autozone, Sacramento, CA (7/97-3/01)

Greeted and assisted customers, ordered parts, inventory, stocked merchandise, data entry, handled cash, check and credit card transactions. Delivered parts, trained new employees, opened and closed business including safe audits and all assistant manager duties. EDUCATION

Sacramento Skills Center, Sacramento, CA – Beginning Automotive Certificate Cosumnes River College, Sacramento, CA – Special Care/Handicap Certificate

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