Bowie, MD *0721
Cashier / Customer Service Associate (March 2019 – Present)
The Home Depot, Annapolis, MD
Assist customers visiting the retail hardware store giant and help customers with final purchases and operate registers and field customer questions and concerns about policy, procedure, and personnel;
Complete tasks assigned by the management team, such as stocking, organizing, or working alongside managers and sales associates to ensure every customer enjoys a satisfying shopping experience;
Coordinate with store managers to ensure successful merchandising strategies are met.
Zoning Manager (April 2016 – October 2018)
Smartlink LLC, Hanover, MD
Served as Zoning Manager or Lead for particular site projects with focus on land use, zoning and permitting for T-Mobile in the Baltimore / Washington market;
Completed zoning ordinance reviews and provided intelligence to help frame site scheduling/project forecasting;
Assisted in initial scoping to ensure RF design complies with jurisdiction-specific requirements and/or limitations and attend field site visits for candidate/engineering feasibility and provide site sketches and/or photo simulations as needed;
Reviewed zoning drawings prior to submittal for compliance with public agencies and client requirements;
Prepared and obtained land use applications which may include presentations before governmental or architectural review boards (i.e., the BZA, Planning Commissions and Boards);
Coordinated with tower owners and/or private landlords to negotiate and secure lease entitlements as project scope defines and reviewed title reports for ownership, encumbrances, easements, etc., and provide recommendation for leasing, zoning, and permitting viability;
Worked hand in hand with zoning/permitting personnel to obtain jurisdictional requirements for timely approval requirements for installation of wireless communication facilities and release thereof according to FCC guidelines.
Planner Coordinator (October 2003 – March 2016)
Maryland-National Capital Park and Planning Commission (MNCPPC), Silver Spring, MD
Served as lead project manager for special exception and rezoning proposals; prepared and presented project reports to the Montgomery County Planning Board and Board of Appeals;
Served as the recognized subject matter expert in the area of zoning regulations and related state and local government affairs relative to the wireless industry.
Zoning Manager (May 2000 – September 2002)
SBA Network Services, Inc., Landover, MD
Managed the Zoning and Building Permit approval process for numerous raw land sites in Maryland, Virginia and Washington, DC;
Coordinated with site acquisition staff in the providing zoning analysis of available sites and site specific zoning requirements during design visits and layout of prospective client property;
Presented projects to jurisdictional Executive Boards and Hearing Examiners for the approval of Wireless Telecommunications Facilities in the Washington Metropolitan area.
Zoning Administrator (September 1998 – April 2000) Arlington County Department of Community Planning, Housing and Development, Arlington, VA
Supervised 10 technical, professional and field staff that provided zoning information and services to citizens and the development community;
Managed the administration and enforcement of the Arlington County Zoning Ordinance, and oversight of the day-to-day operations and management of the Zoning Office;
Negotiated development projects, requirements and conditions, and compliance for numerous land-use projects.
Deputy Zoning Administrator (1988 – 1998)
Arlington County Department of Community Planning, Housing and Development, Arlington, VA
Lead staff in the management and coordination of the variance process; overseeing notice procedures; case assignments; reviewing and preparing staff reports for soundness of recommendations and analysis; and consistent application of county policy and state code criteria and staffing the Board of Zoning Appeals (BZA).
Ability to read, analyze and interpret general professional and technical procedures and/or governmental regulations with attention to detail;
Ability to network and interact professionally with all levels of personnel via telephone, in person, e-mail and written correspondence;
Self-motivated and team player with project skills and experience;
Knowledge and ability to work with MS Word, Excel and Power Point.
MCRP, City and Regional Planning, Morgan State University, 1987
BA, Sociology (with a concentration in City and Regional Transportation Planning), Virginia State University, 1984
REFERENCES AVAILABLE UPON REQUEST