Customer Service Manager

DARNELL HARLEY

**** ****** *** ***** ****: 254-***-****

North Charleston, South Carolina 29420 Email: **************@*****.***

MISSION: To manage daily operations for a company in such a way that ensures customers are satisfied, increases revenues, profits, and allows team members to learn new skills and grow professionally.

LEADERSHIP PROFILE

Management: Plan and manage daily operations to successfully achieve company goals for productivity, profitability, and customer service. Recognized by senior management for recruiting, training, and building productive teams that consistently meet and exceed targeted business goals. Develop and implement innovative processes that significantly improve daily operations.

EDUCATION

Bachelor of Science Degree in Industrial Technology, South Carolina State University, Orangeburg, SC 2000

Master of Business Administration, Liberty University, Lynchburg, Virginia 2017

Licensed Realtor: 10 years of residential sales experience

PROFESSIONAL EXPERIENCE

LOWE’S HOME IMPROVEMENT, Goose Creek, South Carolina (03/19-Present)

Delivery Order Coordinator/ Order Puller

Coordinate with store departments to ensure that products are assessable and able to be pulled.

Efficiently plan and organize outgoing shipments.

Confirm that quantities and products were accurate for delivery.

Proficiently pulls customer orders for shipment, confirming that the correct number and type of product is loaded and shipped.

Operate forklift and narrow aisle extend lift in performance of order filling duties when required

Confirm that products are properly packed, stored, and transported to avoid any accidents and damages.

NELAND DEVELOPMENT COMPANY/DARHAR ASSOCIATES, INC Tri-County Area, South Carolina (9/07-Present)

Project/Rehab Manager

Coordinate and supervise residential construction projects by planning, leading, and managing the activities and resources for development.

Discuss design phase and construction plans to ensure contractors understand state regulations.

Schedule and coordinate all construction processes to meet design specifications.

Ensure that all projects are completed in timely manner and within budget.

Create budgets and schedules, as well as oversight of the actual costs of construction.

Oversee all project phases until complete, such as structural foundation, plumbing, engineering, electrical work, and choose subcontractors to complete projects.

Manage rental properties by overseeing the building maintenance and handle payment collection.

Office Manager

Responsible for overseeing the purchase, maintenance, and safe operation of building facilities and equipment.

Manage the ordering, storage, and distribution of all office supplies.

Supervise front desk and provides support to office staff.

Maintain office services by organizing office operations and procedures, control correspondence, design filing systems, assign and monitor clerical functions.

Recommend changes to policies or procedures in order to improve operations, such as changing what supplies are kept or how to improve recordkeeping.

Analyze price proposals, financial reports, and other information to determine reasonable prices.

CVS/PHARMACY, Dallas, Texas (3/07 – 9/07)

Assistant Manager

Responsible for the day-to-day management of a store in accordance with overall company policy. Directed and developed staff of 28 Sales Associates.

Facilitated corporate strategies to achieve company objectives in the areas of sales management, store development, and store support.

Ensured desired company results in the area of customer service, profitability, training, and merchandising.

Accountable for daily operations including inventory management and control, as well as cash/credit handling and deposits.

UNITED STATES ARMY, Fort Hood, Killeen, Texas 11/00 – 3/05

Captain, Communications Branch, Engineering Brigade, 1st Calvary (3/04 – 3/05)

Management: Planned and managed communications systems to support military operations for 5,000 Army personnel in Baghdad and central Iraq. Coordinated installation, repair, and maintenance of digital and voice communications systems to ensure compliance with designated security clearances. Provided technical support for the Command Post of the Future (CPOF), an innovative, state-of-the-art communications system for Senior Officers and their staffs.

Training/Staff Development: Supervised, trained, developed, and evaluated performance of 10 personnel, including 3 Non-Commissioned Officers (NCOs) and 7 Communications Specialists. Provided ongoing training to team members to ensure consistent achievement of military objectives for safety of military personnel and security of government assets.

Inventory Control: Monitored and tracked communications and data processing equipment valued at $15 million to ensure accurate inventory records. Assets included 250 computers; network servers; fiber optic cabling; Blue Force Tracker, the global positioning system (GPS) in vehicles; 6 wireless aboveground satellite extension centers; Voice Over Internet Protocol (VOIP) telephone systems; wireless cellular telephones; video conferencing systems; voice conference calling systems; Warlock electronic countermeasure system to destroy Improvised Explosive Devices (IEDs); and multiple parts and components for equipment repair. Conducted on-site inspections daily to ensure systems were connected and operating in a secure manner. Investigated and resolved inventory discrepancies in a timely manner.

Special Project – Hurricane Katrina: Planned and coordinated delivery of food, water, and medical supplies for victims of Hurricane Katrina. Served as liaison between the Battle Captain and 60-65 Special Troops from Fort Hood assigned to distribute supplies, search for victims, and assist with communications in Louisiana. (8/05 – 9/05).

Captain, Brigade Signal Officer/Battle Captain, Engineering Brigade, 1st Calvary (12/03 – 3/04)

Management – Tactical Operations in Iraq: Planned and managed daily field activities of 60 military officers and service personnel. Coordinated daily excursions, engineering support, equipment operations, and supplies with 30 other Battle Captains to ensure successful operations, personnel safety, and asset protection.

Captain, Battalion Signal Officer, Unit 2-12, 1st Calvary, Fort Hood, Texas (5/02 – 12/03)

Management – Tactical Training Operations: Planned and managed field training activities to prepare 300 military officers and service personnel for duty in Iraq. Trained and supervised 24 Communications Specialists to operate and service $3 million of communications and data processing equipment. Coordinated and conducted training at Fort Hood and at the National Training Center in Fort Irwin, California. Training was designed to transform combat units into a Force XXI Battalion by providing comprehensive training in state-of-the-art voice and digital equipment.

1st Lieutenant/Platoon Leader, 13th Signal Battalion, 1st Calvary, Fort Hood, Texas (11/00–4/02)

Management - Communications Operations: Supervised and trained 37 Communications Specialists responsible for installation, repair, and maintenance of equipment valued at $33 million.

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