Customer Service Representative

Briana Webb

**** **** ** *** *********, TN ***** 414-***-**** ********@*****.***

Objective To obtain hands-on experience with exhibiting empathy for a future career in Healthcare

Education Fisk University Nashville TN Bachelor of Arts Class of 2017

Major: Sociology

Shorewood High School Shorewood, Wisconsin

Class of 2013

Honors 1st Place in the 4x100 meter relay, Woodland Conference 2011-2013

Experience

Service Robert Churchwell Museum Magnet School 2014

Tutor, Tennessee State Test

Tutored 3rd and 4th grade students

Breast Cancer Awareness

Fundraiser and participant, 2013-Present

Decorated Fisk University campus

Raised money for breast cancer awareness

Fisk University 31 Status 2013-2014

Member and fundraising committee

Shorewood High School Black History Month Program 2010-2013

Coordinator, Inaugural Black History Month Program

Established and engaged in student participation

Organized the program

Preformed for the entire school

Shorewood Summer School 2008-2011

Tutor 1st-3rd grade students in areas of math and reading

Worked with elementary school faculty

Provided a fun learning field and encouraged kids to learn

Work Community Health Systems September 2018-Present

Answer phones in a call center setting

Provided assistance with access to Ultipro and Taleo

Provide troubleshooting advice

Transfer calls to other departments

Used ticketing system to create and escalate tickets

Community Health Systems via Ranstad January 2018-September 2018

Answer phones in a call center setting

Provided assistance with access to Ultipro and Taleo

Provide troubleshooting advice

Transfer calls to other departments

Used ticketing system to create and escalate tickets

Nike April 2016-Present

Provide customer service in direct contact and occasionally over the phone

Receive shipments and process shipments

Prepare products to be put on the sales floor

Summer Resident Assistant Summer 2016 and 2017

Assist Resident direct with answering phones, sending emails and fax

Help residents with any issues

Skills Microsoft Office Suite Spanish (novice)

IBM Statistical Analysis Ultipro

References Available upon request

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