Mobile No : +965-********
Ability to demonstrate excellent people management skills.
Strong verbal and written communication skills.
Proven ability to increase sales and profitability.
Demonstrate sound commercial and brand awareness.
Proven ability to drive and maintain exceptional customer service standards.
Ability to be flexible and adapt to change.
Proven strong performance within a store/concession supervisory/management role in a high volume and high turnover environment.
Relevant experience in relation to the departments product category.
Technical proficiency with SAP and MS applications.
Passion for technology and proven ability to embrace.
PROFESSIONAL EXPERIENCE :
Assistant Manager – July 2013 till Dec 2018.
Employers Name - Landmark Group of Companies ( Centre Point )
• To assist the Store Manager in leading a high performing customer facing and
Service orientated department.
To ensure that all customers serviced in the department are given the full Customer
Experience in line with brand strategies. In order to achieve this my responsibility to
make sure my team are fully trained.
•Drive department productivity and profitability e.g. conversion rates, sales, UPT,
ATV, customer data capture etc.
•Leverage our Customer Relationship Management (CRM) supporting the
Development of a loyal customer base and develop your team to achieve the highest
Quality of customer profile capture with every transaction.
•Promoting and developing our brands as a full solutions provider and representing our
Company’s core values.
Working alongside with team for developing sales as well as support staff members to
Achieve targets and KPIs.
Planning and managing the store Visual & Merchandise displays implementation of
the sales development & promotional activities as per the plan.
•Implementing loss prevention and shrink procedures, managing the inventory and taking measures to minimize damages, loss and thefts and optimizing stock turnover.
•Control discount and margins to insure constant business profitability.
•Ensuring proper implementation of visual merchandising recommendations and as needed adopt refinements imposed by store layout / infrastructure constraints / other constraints maintaining high standards of visual display and customer experience
•Analysing on store requirement and performance of store to improve the Sales.
•Assist the store manager in carrying out monthly development plans and annual
reviews for all members of the department.
• Cascade company communications to all members of the department and lead by
Example when embracing brand messages
•Ensuring maximum clearance of the season stock within season.
•Regular reports and feedback to the buying team on the merchandise.
•Support the sales team members for acknowledge the customers and guiding them for the right approach
•Motivating the sales and support staff to think further and strive always for more and higher achievements.
• Ensuring that the sales team is adding the expected numbers of the budget on weekly basis.
•Providing monthly sales data including sales staff’s productivity and performance to the concept manager.
•Conducting weekly team meeting in order to update the team about market trends and product innovations in order to educate the team.
•Provide the Department/Division Manager with quantitative and qualitative reports using data from market studies.
•Ensuring high store standards, apparel rack rules, end cap profile, signing, shelf labelling, etc.
• Commercial Awareness
•Leadership & Coaching
•Consistently exceeded annual goals in key metrics, such as profit, sales, employee retention, and customer service. Twice achieved “SATISFACTORY” in yearly Store Audit from Dubai Cooperate.
• Received the 2012 “Best Employee Award" as recognition for exceptional professional achievement in corporate objectives.
•Received the 2018 “LEAD with INTEGRITY Award” as appreciation for the commitment to the company.
Store Supervisor- July 2012 to July 2013.
Employers Name - Landmark Group of Companies (Centre Point )
Job Profile :
Helping Store meet its financial object, which includes drawing budgets analysing
Expenditure, evaluating the amount of merchandise delivered versus the amount of
Maintain the inventory was responsible for back store which means ensuring the
Deliveries are made on time that inventory count are accurate .
Maintain the Sales floor which involves setting the new displays be within the
Guidelines. Ensuring that the store is clean and orderly and make sure regular
Replishment are done on regular basis.
Customer service are given the top priority which includes helping customer,
Addressing their query and concerns includes finding the specific items sorting out
Complex refunds resolving complaints .
Record keepings maintained the detailed records of sales figures and employees
Performance which helped to use those records for appraisal of staff and make
smarter decision in the future
Sr Sales Associate – Jan 2005 to July 2012.
Employers Name - Landmark Group of Companies (Centre Point )
Training the new employee on sales and visual merchandise standards, focusing on add on
Sales. Analysing the fast and slow sellers.
Was responsible for identifying product that needs to be filled throughout the day and
Coordinating with stock team to restock the product.
Answering the customer query regarding the FAB (Feature Advantage Benefit )
Setting the floor to SALE STANDARDS during any promotions or sales events was responsible leading the junior sales associate in maintain the SOP .
Having Market Activity for each month for same reports were submitted to supervisor.
Senior Customer Sales/ Cashier - January 2000 till December 2004
Employers Name - Life Style International Pvt Ltd (India ). Landmark Group (Centre point)
•Managing the first impression of the company and its brand.
•Ensuring that Merchandising standards are consistent.
•Setting department’s objective, work schedule, budget, policies and procedure.
•Monitoring the appearance standards at any given time.
•Maintaining good communication and working relationship with all the staff.
•Dealing with any enquires and complaints and monitoring customer service.
•Maintained log of purchases with customer phone numbers and email addresses to notify them of upcoming promotions and sales
•Attended sales conferences to improve relationship building and closing techniques
•Cross trained on all areas of store management including visual merchandising, transfers, inventory, and cash register to improve operations and customer service.
•Manage and develop sales team, Received numerous accolades on customer service
•Cashing responsibilities. Welcoming customer answering their questions, helping them to locate items.
•Providing advice or recommendations, Operating scanners sales cash register and other electronic.
•Accepting payments ensuring all the prices and quantities are accurate and providing a receipt to every customer.
Skills & Proficiencies.
•Add On Sales,/Suggestion the high value Items .
•Product Knowledge/Visual Merchandising.
•Conducting On job training
•Identify the Fast Sellers/Slow Sellers.
•Preparing Market Report.
Data Entry Supervisor - February 1998 till December 1999
Employers Name - Elite Group of Companies
Entering customer and account data from source documents with in
Compiling, verifying accuracy and sorting information to prepare source
Data for computer entry,
Reviewing data for deficiencies or errors, correcting any incompatibilities
And checking out.
AREAS OF EXPERTISE
•Graduation from Osmania University - Year 1995
•PG Diploma in Computer Networking from ICSS
•Proficient in Ms Office, Word, Excel, Powerpoint.
Name : V Praveen Kumar
Date of Birth : 10-05-1975
Gender : Male
Marital Status: Married
Languages Known : English, Hindi, Telugu Arabic
Visa Status : Article # 18 ( Transferable Visa )