CURRICULUM VITAE

OF

Teboho Nicholas Tumeng

PERSONAL INFORMATION

Names : Teboho Nicholas

Surname : Tumeng

Gender : Male

ID number : 831***-****-** 8

Marital Status : Unmarried

Driver’s license : None

Contact number : 062-***-****

Physical Address : 379 Visagie Court

Visagie Street

Pretoria

0001

Email Address : adaend@r.postjobfree.com

PERSONAL AND INTERPERSONAL SKILLS DEMOSTRATION

oI demonstrate good communication skills, persistency and determination

oI tend to present professionalism, friendly behaviors and good conduct

oI pay attention to details, retain assertiveness, and having a high sense of responsibility

oI work fairly under pressure, value excellence delivery, and result orientation

oI also have a knowledge, skills and tend to possess understanding of various divisions and departmental function

EDUCATIONAL BACKGROUND

Name of school : Marallaneng secondary school

Highest grade passed : Matric

Year passed : 2004

Name of institution : CIDA City Campus

Highest tertiary qualification : Bachelor in Business Administration

Period of Study : 2007- 2010

WORK EXPERIENCE

Name of company : iCOLLEGE (pty) ltd

Position : Sales and Admin Supervisor

Period : 2015 January – June 2018

Duties -

oHandle outgoing incoming calls, emails and invoices, attend queries and resolve issues

oTo direct requests, and unresolved issues to the designated departments/ personnel

oAssisting with the admission, enrolment and registration process of students

oSending enrolment letters, faxes, SMS, scanning, photocopying and filing of documents

oSupervising the staff, and conducting interviews, monitoring student’s database and capturing the information

oCoordinating campuses, and giving clarification about the National SETA accreditations

oPresenting internal product’s knowledge to train staff, field marketers and facilitating a class of Contact Centre Learnership (NQF2)

oDeveloping of sales strategies, providing students’ support services and drafting monthly reports

oStrengthening clients’ relationship, and giving after sales service to assure excellence service

Name of company : Infussion financial services

Position : Call Centre Agent

Period : 2011 July – 2014 December

Duties -

oSelling of funeral covers to active ADCORP employees and closing of sales

oSelling of contract tablets and phones to potential clients

oAssuring that the device is activated and to make sure the delivery is done

oMaking calls to existing clients to make policy updates and upgrades and to offer personal loans

oCarrying out a soft collection from policy cash payers, and loan re- payers

oMaking storage recommendations and correspondence to company system

oAttending to queries, processing of claims and execute after sale service

ADDITIONAL RECOGNITIONS

oRepresentatives Certificate FAIS (MOONSTONE)

oFICA Awareness Certificate of Completion (MOONSTONE)

COMPUTER SKILLS

oMS Word

oMS Excel

oMS PowerPoint

oMs Access

oOutlook

oInternet/ Intranet

OTHER COMPETENCIES

oCommunication skills

oGood telephone etiquette

oSelling and administrative skills

oTechnical skills and competency

oAccuracy and attention to details

oNumerical skills and Problem Solving

oEffective client service orientation

REFERENCES

Name of a person : Naledi Pheelwane

Position hold : Sales manager

Company name : iCOLLEGE (pty) ltd

Phone Number : (086) 11 22 56

Cellphone number : 083-***-****

Name of a person : Maureen Lerumo

Position hold : Call Centre Manager

Company name : Infussion financial Services

Phone Number : (012-***-****

Cellphone number : 079-***-****

Name of a person : Lerato Molongwana

Position hold : Call Centre Supervisor

Company name : Infussion financial Services

Phone Number : (012-***-****

Cellphone number : 083-***-****

Contact this candidate