EDUCATION

Hotel & Restaurant Services – College

Saint John Bosco – Kalentong, Mandaluyong City

August 2019 - Present

Bachelor Computer Science – College

Jose Rizal University – Kalentong, Mandaluyong City June 2007 – April 2010

Mataas na Paaralang Neptali A. Gonzales – High School Mandaluyong City

June 2002 – April 2006

Highway Hills Elementary School – Mandaluyong City June 1996 – April 2002

JOHN PAUL

B. GAVINO

SUMMARY PROFILE

Skilled Store Crew / Sales Crew

Representative with diverse experience

in customer service, proficient in

learning product lines, data entry, basic

computer skills, and high sales

performance. Friendly, reliable and a

high ability of the organization and

multitasking. I am very competent and

detail oriented when involved in a task

or duty as a result. Seeking a position to

utilize my skills and abilities in a

professional environment that offers

learning and growth while being

resourceful, innovative and flexible.

WORK EXPERIENCE

Goldilocks Bakeshop – Store Crew

Lucena, Quezon (March 2017 – Present)

• Greeted customers when entering or leaving establishment.

• Kept store clean and neat at all times.

• Kept the products available.

• Filled the empty goods and selecting the damaged or expired goods.

• Pleasantly dealt with customers to ensure satisfaction.

• Knowledgeable of food safety standards, sanitation policies, and health regulations.

• Responded to customers’ query calls and took orders, in a prompt and professional manner.

• Prepared, decorated, and packaged all varieties of cakes and cake products, efficiently.

• Priced, stored, and showcased all decorated cakes, as per department procedures and guidelines.

• Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

• Make sales referrals, cross-sell products and introduce new ones.

• Monitored process of financial reports, proactive on preparing sales order, inventory & daily reports.

• Increased bakery sales by creating daily rotating window displays to attract customers and influence purchases

• Managed high-volume workload within a deadline-driven and fast- paced environment.

• Handled customer calls, respond to inquiries, and resolved ordering conflicts.

• Designed display cakes

• Stocked bakery display case

• Monitored and filled all backup inventory

HIGHLIGHTS

• Customer –and service – oriented

• Buying recommendations

• Sales oriented

• Listening & communication

skills

• Collaborative team player

• Organized

• Proactive

• Energetic self–starter

• Hardworking

• Friendly

CONTACT DETAILS

PHONE NUMBER:

+63-955-***-**** /917-***-****

LINKEDIN:

https://www.linkedin.com/in/john-paul-

gavino-665061190/

EMAIL:

adael9@r.postjobfree.com

PERMANENT HOME ADDRESS:

Blk. 5 NCMH Bliss Comp. Brgy.

Mauway, Mandaluyong, Philippines

PERSONAL DATA

Date of Birth : 05.02.1991

Gender : Male

Languages : Tagalog & English

Father’s Name: Gabriel Gavino

Mother’s Name: Lina B. Gavino

• Processed merchandise returns and exchanges

• Decorated cakes using a variety of icings and toppings

• Ordered, received and organized bakery products and supplies.

• Properly wrapped, boxed and weighed bakery department products.

• Practiced safe food handling procedures at all times.

• Inspected the work done by contractors- pest control Philippine Seven (7/11) Store – Store Crew

Lucena, Quezon (June 2015 –March 2017)

• Greeted and received customers in a courteous manner when they enter the store.

• Prepared daily sales report, inventory, financial reports

• Performed clerical duties in a store.

• Handled other essential tasks like merchandizing, housekeeping, and stocking

• Assisted and supported stores management in running the store successfully.

• Displayed merchandize in a store to attract customers.

• Assisted and helped customers in locating the merchandize they require.

• Maintained and managed the store premises neat and clean.

• Assisted customers in billing and payment processes at the stores counter.

• Resolved and handled customer issues effectively.

• Handled merchandize in a store in a safe and secure manner.

• Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

• Stocked bakery display case

• Monitored and filled all backup inventory

• Knowledgeable of food safety standards, sanitation policies, and health regulations.

Joya Rockwell – Housekeeping

March 2013 –May 2015

• Checked and ensured that all guestrooms, public areas, back of the house areas are clean and well maintained.

• Answered proactively guest requests promptly on the floor.

• Handed over lost and found articles if any found in the room

• Washed windows as scheduled.

• clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms

• responded to calls for housekeeping problems such as spills, broken glasses

Eton Property – Sales Agent

June 2012 – January 2013

• Discussed credit terms and conditions.

• Worked closely with assigned external Sales Executives to drive additional revenue growth.

• Made phone calls to schedule meetings with potential customers.

• Proactively followed the company’s compliance guidelines.

• Involved on a daily basis with direct one to one communications with customers.

• Welcomed customers to the company office and introducing them to key members of the sales team.

• Remoted selling by telephone or email.

Robinsons Communities –Sales Agent

February 2011 – Sept 2010

• Meet & Greet with various clients & sales team.

• Developed sales action plans along with management.

• Attended shows and exhibitions to meet new customers.

• Followed up sales calls to customers to maintain existing business relationships.

• Processed the required documents to clients.

• Created new target prospect clients thru phone calls and visited areas / malls

• Proactive Built relationships with sales team and customers.

• Provided accurate information and details to client. Camella Homes – Sales Agent

October 2010 -

• Actively listening to a customer’s needs and provide a suggestion as per their queries.

• Making phone calls to schedule meetings with potential customers.

• Pinpointing to customers the exact way in which a product or services will meet their precise needs.

• Followed up sales calls to customers to maintain existing business relationships.

• To share trending and provide presentation to customers

• Involved on a daily basis with direct one to one communications with customers.

• Educating customers on the services and enquiries SKILLS

• Customer –and service – oriented

• Buying recommendations

• Sales oriented

• Listening & communication skills

• Collaborative team player

• Organized

• Proactive

• Energetic self–starter

• Hardworking

• Friendly

DECLARATION

I hereby declare that the particulars furnished above are true to best of my knowledge.

JOHN PAUL B. GAVINO

Contact this candidate