Mary Glenn Baina Fajardo
Email Address: email@example.com
Mobile Number: +639*********
Home Address: * ****** **. ***** *
Marietta-Romeo Village, Sta. Lucia, Pasig
To obtain a challenging position in a company that allows individual development and professional growth while making positive contributions to the organization. Professional Experiences
OPERATIONS MANAGER GLOBAL DIMSUM FOODS CORP.
TIM HO WAN PSE, Exchange Rd., Ortigas, Pasig City, Philippines April 2019 – September 2019
Ensure all operations are carried on in an appropriate and cost-effective manner
Manages a total of 6 outlets in Manila and 1 in Cebu
Perform quality controls and monitor KPIs
Examine financial data and use them to improve profitability
Formulate strategic and operational objectives
Improve operational management systems, processes and best practices
Purchase materials, plan inventory and oversee warehouse efficiency
Find ways to increase good quality service
OPERATIONS MANAGER MOTHER SPICE FOOD CORP.
MANGO TREE MANILA BGC, Fort Bonifacio, Taguig City, Philippines March 2018 – January 2019
Provide inspired leadership for the organization
Enhance the operational procedure, systems and principles in the areas of business processes and management
Improve management reporting and look for opportunities to expand systems
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify market trends
MEMBER RELATIONS MANAGER
MANILA HOUSE PRIVATE CLUB MANILA HOUSE PRIVATE CLUB INC. September 2016 – October 2017 BGC, Fort Bonifacio, Taguig City, Philippines
Create and manage the member database management system that will facilitate an understand their needs and interest with direct marketing and relationship management
Organize regular members’ engagement activities such as art classes, mixology training, book club and anything that best interest them
Handle the communication and retention procedure for each member and their nominees
Manages concierge manpower; stationing and scheduling
Handles accounts receivables, membership dues and send bill of the members RESTAURANT SUPERVISOR PARIS GROUP INTERNATIONAL L.L.C. FAUCHON PARIS – MALL OF THE EMIRATES Festival Tower, Dubai, UAE February 2014 – November 2015
Supervise and participate in kitchen and dining area activities.
Train subordinates in food preparation, and in service, sanitation, and safety procedures.
Observe and evaluate subordinates and work procedures to ensure quality standards and service, and complete dis- ciplinary write-ups.
Assign duties, responsibilities, and work a station to subordinates is in accordance with work requirements. P.A. OF THE DIRECTOR - BUSINESS DEVELOPMENT PARIS GROUP INTERNATIONAL L.L.C. LEASING COORDINATOR Festival Tower, Dubai, UAE
October 2013 – February 2014
Responsible for high-level executives and entire department.
Provides administrative support and performs numerous duties.
Negotiate lease and contract agreement.
Creates strategic and action plans at the executive level of the company to formulate new business ventures. PRODUCT QUALITY MANAGER GREAT FOODS CORPORATION
September 2011 – September 2013 Greenhills /Vito Cruz, Manila Philippines FRANCHISE OF JOLLIBEE FOODS CORP.
Manages and maintain correct staffing levels
Maintain accurate food-ordering and stocking levels, including all kitchen material
Manages wastage through correct product forecasting
Supports in achieving financial targets set
RESTAURANT MANAGER DAIRY QUEEN
September 2009 –April 2011 SM Megamall, Manila Philippines
Manage the operation of the restaurant through the development and growth of staff, sales and profitability in accordance with established company standards, policies and procedures.
Assist in the success of the restaurant by ensuring guest satisfaction through adhering to HDQ company standards for quality, value, service and cleanliness.
Maintain a positive working relationship with all restaurant employees to foster and promote a cooperative, pleasant and fun working climate, which will be conducive to maximize employee morale, productivity and efficiency. MARKETING SUPERVISOR TRI-VISION VENTURES, INC
April 2009 –August 2009 Aurora Blvd., Cubao Quezon City, Philippines OPERATORS OF ALL DUNKIN’ DONUTS IN MANILA AND CALOOCAN
Responsible in the creation, analysis and implementation of the marketing mix in consideration to the different out- let’s market demand.
Accountable in launching marketing activities with the objective of increasing profitability of the outlet and the com- pany as a whole.
MARKETING OFFICER YELLOW CAB PIZZA COMPANY
November 2008 –March 2009 South Super Highway, Makati, Philippines
Develop and implement appropriate strategies by selecting, segmenting and targeting markets, and do promotion and services to our market
Manage store image or undertake direct marketing
Develop plans for advertising, sales promotion, public relations, personal selling and sales management
Identify and analyze an organization’s strengths and weaknesses, and respond to opportunities and threats in the marketing environment
GROUP STORE MARKETING MANAGER/SHIFT MANAGER GREAT FOODS CORP. /LUCKY BEES CORP. June 2006 –June 2008 Greenhills /Vito Cruz, Manila, Philippines FRANCHISE OF JOLLIBEE FOODS CORP.
Manage both stores in terms of Marketing at the same time
Ensure brands’ equity and service
Strengthen sales building strategies, plans implementation
Responsible of the ads and promo
Local store marketing escalation
SALES & BANQUET COORDINATOR HOTEL KIMBERLY INC.,
August 2005 –January 2006 Pedro Gil St., Malate Manila, Philippines
Promotes HKI services & facilities through mailers and telemarketing
Assists the Sales Manager in developing & implementing marketing programs
Handled various special events
Handles Room reservation
Tertiary: Bachelor of Science Degree in Commerce
Major in Hotel and Restaurant Management / Tourism 2000 -2005
ST. SCHOLASTICA’S COLLEGE – MANILA
Birthday : September 4, 1983
Nationality : Filipino
Civil Status : Single
Experienced restaurateur with a demonstrated history of working in the industry. Skilled in Event Planning, Management, Marketing and Customer Service. Foster an environment in which guests enjoy high levels of service and employees are moti- vated to deliver top performance. Manages entire operations to ensure responsive and efficient transactions. Dedicated restaurateur with extensive experience in retail and food service settings. Have a solid reputation for building productive guest-focused teams enthusiastically committed to achieving outstanding guest service standards. A high energy and results-driven professional with over 14 years guest services experience in a managerial capacity. Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of guest services standards. Sustained interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity. Have the ability to obtain outstanding results in a challenging environment. Character Reference
Available Upon Request