Operations/Staffing Specialist/Manager

NEIL J. CASSEL 215-***-**** *********@***.***

CAREER SUMMARY

Seasoned Operations Specialist with more than ten years experience in providing hands-on management and developing customer centric diverse work teams in retail and hospitality organizations. Proven documented success in streamlining BOH operations.

SKILLS & STRENGTHS

Event Management/Banquet Operations

Food Service Equipment/Supplies knowledge

Microsoft Office/POS/IMS/CRM Systems proficiency

Solutions oriented “open door” communicator

Staffing/Team Supervision

Sales Contracts/PO’s/BEO’s

Safety, Security, Sanitizing Protocols

File/Scheduling/Calendar Management

Culinary FOH/BOH Operations

Inventory/Facility Management

WORK EXPERIENCE

Staffing &Operations Manager DEC 2018 – APR 2019 Banquet Operations Coordinator DEC 2017 – APR 2018 Inventory Supervisor: WINTER EQUESTRIAN FESTIVAL, Wellington, FL JAN - APR 2017

Acted as Senior Supervisor for set-up of entire operation prior to opening day, insuring highest Operational Status at first Banquet

Developed and implemented an Inventory Management System which reduced wait times, out of stocks, and overstocks by over 30%

Coordinated the hiring of all staff, conducted venue’s first Training Orientation and weekly Staff Meetings, wrote the venue’s first set of Job Descriptions, which resulted in fully trained staff on opening day (75 associates and coordinators)

Wrote the organization’s first Closing Procedures Guide for BOH operations, trained the organization’s first female Inventory Assistant

Created a new slogan with an acronym for improved Guest Relations, resulting in over a 20% increase in staff Gratuities and the highest venue Customer Service metrics for the first (4) weeks

Improved the Employee Break area and implemented a variety of innovative Employee Recognition Programs

Seasonal Hardlines Lead, TARGET, Boynton Beach, FL NOV 2018 – JAN 2019

Lead Recovery & Team Member, TARGET, Lake Park, FL NOV 2016 – JAN 2017

Specialized in all hardline departments products and services

Managed recovery of Go Backs Merchandising in absence of manager

Provided logical and prompt solutions to customers

Trained new staff in proper Receiving, Merchandising, & back stocking protocols

Store Manager, SPIRIT HALLOWEEN, Boynton Beach, Fl AUG - NOV 2018

Coordinated all Receiving, Merchandising, & Facility Operations

Developed Inventory Management System which expedited re-stocking

Shift Supervisor, WALGREENS, Delray Beach, FL May – NOV 2017

Senior Supervisor for Closing, Receiving, & Facility Operations

Participated in employee training and developed quick rapport with all associates by being accessible and involved in all required duties

Cross trained to work in all departments, from Front End to Store Room, including Cash Office, Pharmacy, and Photo

Assistant Manager, Halloween City, Palm Beach Gardens FL SEPT – NOV 2016

Senior Supervisor for Closing, Recovery, & Receiving

Fully Merchandise remaining (12) pallets in less than a week

Business Coordinator, South Florida Jewish Academy, Coconut Creek, FL FEB – JUN 2016

Served as primary point of direct administrative contact and liaison with other offices; coordinated day-to-day management of supplies and delivery

Responded in person, by phone and email contact communication with faculty and clients; coordinated and improved flow of activities and communications

Coordinated all event and facility operations by both internal and external clients

General Manager, TSS Enterprises, Fort Washington, PA 1991 - 2015

Recruited, trained, and supervised hospitality teams for contract assignments

Handled all the BEO’s, Sales Contracts, and Purchase Orders for new and existing business

Improved CRP Protocols which doubled contacts in the CRM Database, and tripled repeat contracts in less than 24 months.

Operations Manager, The Restaurant Store, Bensalem, PA 2003 - 2009

Developed new markets for existing products which improved overall sales of minor product segments by more than 20%

Improved Sales Orders & Inventory Management Systems which expedited delivery orders

Implemented modifications to Merchandising Handling Protocols which expedited merchandising and order deliveries, while reducing damaged good and out of stocks

Boosted Scheduling efficiency, and increased sales by 12% by coaching staff on effective sale strategies

Cut Operating Expenses 22% via aggressive audit program and implementing a Secondary Vendor Source Program

EDUCATION

Marketing Management, MBA, Saint Joseph's University, Philadelphia, PA

Human Resource Management, BBA, Temple University, Philadelphia, PA

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