Administrative Assistant Front Desk

Latersa Jefferson ***** Rutherford Detroit, MI ***35

313-***-**** ********@*****.***

OBJECTIVE:

Looking for a highly motivated exhilarating environment with room for growth. Professionalism is something that's really important to me overall with expansion in many areas of the company.

SKILLS & ACCOMPLISHMENTS

Knowledge across multiple agile frameworks (Scrum, XP, Kanban, etc.)

Knowledge of PMI standards & terminology including PMBOK / Microsoft Project (MSP) MS SharePoint, Word, Excel & PowerPoint, Network Standards & Protocols - Network Design - Local & Wide Area Network Design - Management Network Configuration - Troubleshooting - Documentation - Bookkeeping - Planning & Scheduling - Performance & Productivity - Improvement Managing - Project Organization - Project Risk & Project Quality Management Managing Outsourced Projects - Leading Organizational Change / Directed Study / Project Management - Responsible for Computer Support - Initiating Purchase Orders - Coordinating Parts & Supply to Various plants - Create and obtain client approval of required project documentation, develop and deliver formal strategic and tactical presentations, track issues, risks, action items, assumptions & change requests.

PROFESSIONAL EXPERIENCE

Administrative Assistant 2018 to Present

University Of Phoenix, Southfield, MI

Attendant front desk / Greet visitors / Help with time and daily management / Set up rooms / Schedule meetings / Answer telephones / Send emails / Help organize events.

Project Manager / SAP Business Analyst 2013 to 2018

General Motors, Detroit, MI

Managed office technology, clerical support staff and created and processed adjuster commission reports. Adjuster Diary Reports and invoices for insurance claims. Assisted client in training of staff to resolve technical issues on a timely basis and implemented tracking systems. Prepared proposals and financial documentation for small to large nationwide deployments. Maintained goals and objectives on all projects to meet customer's expectations and budget guidelines. Excellent verbal and written communication skills required in analyst assignments.

Co-lead / overall sourcing work stream with purchasing, Facilitating the Modularity Strategy Process, Coordinating Change Management & Releasing, Supporting Prototype Total Prototype builds, ensuring VP BOM sign-off, timely ordering and Drive Build Shortage Resolution processes and tools ensuring training is available in time to support program delivery.

Analyzed Ternes inventory and costs accrued with each inventory type developing status. Communicate with suppliers and sub-suppliers regarding specialty parts and their delivery.

Made recommendations on how to improve processes.

Lead multiple stakeholder engagements at the same time.

Point of escalation for any problems or issues.

Determined resources required for specific projects.

Managed project expenditures.

Keeping an eye out for project risks and managing them if they occur.

Managed expectations throughout the project’s lifecycle.

Produced appropriate documentation to support a project.

Delivered key results on a consistent basis.

Defined project deliverables and scope.

Facilitated stakeholder meetings.

Managed relationships with service providers.

Administrative Assistant 1992 to 2009

Detroit Medical Center, Detroit, MI

Performed clerical work with doctors' and hospital responsibilities. Kept patient files organized and maintained front desk, including handling incoming and outgoing calls and scheduling patient appointments.

EDUCATION

Lawrence Technological University 2017 to Present

Southfield, MI Computer/information Technology Administration and Management

ITT Technical Institute

Troy, MI

Associate of Applied Science, Computer Information Systems April, 2013

VOLUNTEER EXPERIENCE

DMC Rehabilitation Institute of Michigan 1984 to 2009

261 Mack Ave #215, Detroit, MI 48201

Assistant with patient treatment / therapy

Member, Michigan Council of Women in Technology

Lawrence Technological University 2017 to Present

Assist with Youth in Technology

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