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Customer Service Security

Location:
East Orange, New Jersey, United States
Salary:
40,000
Posted:
September 20, 2019

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Resume:

Duckens Moise

East Orange, NJ *****

adaei4@r.postjobfree.com

973-***-****

Cyber Security/Specialize in Information Assurance

SUMMARY OF QUALIFICATIONS

Highly-motivated Information Assurance Specialist with strong technical skills.

Visionary with strong leadership skills and proven ability to motivate individuals to work toward a common goal and accomplish desired results.

Skilled at quickly understanding and troubleshooting complex technical and operational issues.

Strong focus on customer satisfaction.

CORE COMPETENCIES

Analytical Thinking

Computer Competency

Analysis & Problem Solving

Positive Customer Experience

Technical Knowledge

Creative Thinking

Excellent Communication

Leadership

Risk Assessment and Management

Accountability

EDUCATION

New Jersey City University- Jersey City, NJ

Master of Science: Dual Specialization- Information Assurance /Cyber Security & Corporate Security

Graduated: May 2018

GPA: 3.681

New Jersey City University- Jersey City, NJ

Bachelor of Science in National Security Studies

Completion: May 2016

GPA: 3.71 Dean's’ List (2013 – 2016)

RELEVANT COURSEWORK

Cyber Security

Corporate Security

Risk management/Crisis Management

Computer security

Security Systems &Designs

Information Security

Security &Privacy

Corporate Threat

Counterintelligence

Cyber Security Research Methods

TECHNICAL SUMMARY /CERTIFICATION

SOFTWARE: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint),

CERTIFICATION: Information Systems Security Officer (ISSO), CNSSI 4014 Certificate

Completion: January 2018

LANGUAGES

Fluent in English and Creole - speak, read, and write

EXPERIENCES

Sterigenics A Sotera Health Company

Rockaway, NJ

CELL Operator September 2018 –Present

ATTENTION TO DETAIL

Assist observing pressures, temperature and relative humidity measurements on charts or computer monitors (EO). Observing sterilizers, irradiators and auxiliary units to detect malfunctions and assisting with repairs as needed.

CUSTOMER SERVICE

Ensure timely product delivery throughout the facility. Provide technical oversight. Exercise a high degree of technical judgment in problem resolution. Work with internal clients and customers to assess their needs, provide assistance, resolve their problems, or satisfy their expectations.

PROBLEM SOLVING

Report any damaged product or system problems to the Shift Supervisor or Process Supervisor in order to coordinate modifications to existing systems. Review, coordinate, and to make recommendations on equipment requirements.

ORAL COMMUNICATION

Convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; using various methods to explain and convey information. Make clear and convincing oral presentations; listen to others, attend to nonverbal cues, and respond appropriately.

New Jersey City University – John Moore Athletic Center

Jersey City, NJ

Athletic Center Manager August 2017- September 2018

ATTENTION TO DETAIL

Oversaw daily operations including staffing management, safety policy enforcement, and hygiene standard maintenance. Performed administrative support functions related to procurement, property accountability, facilities management, and/or payroll operations.

CUSTOMER SERVICE

Fostered a professional environment that respects and demonstrates New Jersey City University policy and values. Worked with clients and customers to assess their needs, provided information or assistance, resolved their problems, or satisfy their expectations.

PROBLEM SOLVING

Resolved simple and routine problems, questions, or complaints and provided support and guidance to customers on non-routine issues; served as a primary resource for customers, requesting assistance with complex issues when necessary.

ORAL COMMUNICATION

Developed staff procedures for events, activities, and classes. Participated in meetings and provided advice and feedback based on own area of expertise. Expressed information to individuals effectively, taking into account the audience and nature of the information; adjusting style when working with individuals with different levels of understanding.



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