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Social Media Customer Service

Boca Raton, Florida, United States
18 per hour
September 20, 2019

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Nika Melnikova

Professional Summary

Highly motivated Marketing & Executive Specialist with experience within a variety of industries including Advertising, Retail, Meal Delivery Service, Events and Catering.

Team oriented, goal driven and an effective problem solver, quick thinker that is focused on customer satisfaction.

Core Qualifications

Marketing communication, event planning, project management, team building, customer service, social media management, business administration, MS Office, Power Point, WordPress, MailChimp, Monkey Survey, Graphic Design


High School Diploma, Minsk Belarus

Professional Diploma in Marketing, 2006-2007 ( on-line education) Chartered Institute of Marketing, London, UK

Volunteer work

Main fundraising event assistance, Verde Elementary school, Boca Raton 2018

Green Team initiatives assistance, Verde Elementary school, Boca Raton, 2018-2019

Professional Experience

Administrative and Marketing Specialist / Wagon LLC, West Palm Beach Fl 2018 -2019 /

• Planned and coordinated events such as presentations, cooking classes, lectures, wellness events, dinner, cocktail party

• Prepared presentations and all materials for clients and co-partners proposals, meetings and conferences.

• Developed content for social media, and marketing initiatives

Website data entry and email blast creation

• Conducted customer satisfaction surveys, engagement programs, and database update

• Executed administrative duties such as ordering supplies and marketing materials, making appointments, schedule meetings, received calls, mailing, postage, travel coordination

Marketing Coordinator / Zesty Brands LLC, Orlando Fl 2016-2018 /

•Promotion plan and budget coordination

•Tracked budgets for all marketing initiatives, measured performance of campaigns and reported results

•New employers and promo team orientation and supervision

•Marketing initiatives coordination: presentations, product demo, trade conference, public events

•Communication materials creation, social media support, digital content management

Marketing Coordinator/ Oriole Healthy Food, 2015 -2017 /

•Business administration including, correspondence, all meeting arrangement, supplies ordering, budget coordination

•Marketing initiatives coordination including sampling, fresh markets, trade show, health & wellness events

•Local community engagement and cooperation

•Customer service and loyalty program execution

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