Customer service representative
Resume:
Mithesh Dulanka Cooray
**-**** ******* ** *** Winnipeg, Manitoba R3T 2G6
********@*****.***
Profile
• 11 months experience as a senior operations executive in the shipping industry.
• Clear communicator who collaborated well with coworkers and clients clarifying information and data to be processed accurately.
• Skilled in Excel, World, Outlook and Office skills.
• Ability to speak, write and read in English and Sinhalese language.
• Ability to effectively handle pressures of deadlines, changing priorities and work volumes.
• Well established multi-tasking and problem solving skills with ability to prioritize duties; possess strong attention to detail, ensuring accuracy at all times.
• Prepared final disbursement accounts at the end of each task.
• Excellent interpersonal communication, decision-making and organization skills with fluency in English.
Work Experience
Senior operations executive August 2018 – July 2019 Acrus Shipping (PVT) LTD Colombo 02, Sri Lanka
• Ship crew handling. ( Embarkation/Disembarkation)
• Ship crew medical evacuations.
• Sea marshal handling along with Sri Lanka Navy weapon, AMMO & other equipment.
• Connecting Inspectors, surveyors & other officials.
• Prepared & processed shipping documents, including work & shipping orders, route Materials & bills of lading.
• Checked documentation to establish priorities & assign tasks.
• Obtained required VISA approvals for crew members & other officials.
• Communicated all required information via E-Mail with relevant parties. (24x7)
• Ship spare delivery & necessary documentation submission to Sri Lanka Navy, SL port Authorities, customs and etc.
• Providing instructions, locations, local port authority rules & regulations to the vessel Master.
• Instructing vessel master the anchor positions.
• Launch arrangements for all ship services.
• Provisions, store supply & documentation submission.
• Supervised, motivated and guided the operations staff for all tasks. Mithesh Dulanka Cooray
********@*****.***
Education
• Completed high school in 2018.
• Currently studying at university of Manitoba in business stream. Extracurricular activities, awards and achievements
• Represented College in under 16, under 18 and 1st XV Rugby Football team from 2014 to 2018. (position – center)
• Took part in the inter house athletics meets.
• Took part in school sports meet.
• Represented College in cricket in under 10 to under 15.
• Played cricket for Panadura Cricket Club at junior level.
• Member of the Art Club.
• Member of the Radio Club.
• Awarded Colors for Rugby Football in year 2017/2018.
• Member of the Under 20 All Island schools 7s Champion Team in 2016 & 2017.
• Awarded Man of the Match in 2011 under 12 category – Panadura Cricket Club.
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