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Customer service representative

Location:
Winnipeg, MB, R3T 2G6, Canada
Posted:
September 20, 2019

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Resume:

Mithesh Dulanka Cooray

**-**** ******* ** *** Winnipeg, Manitoba R3T 2G6

431-***-****

adaege@r.postjobfree.com

Profile

• 11 months experience as a senior operations executive in the shipping industry.

• Clear communicator who collaborated well with coworkers and clients clarifying information and data to be processed accurately.

• Skilled in Excel, World, Outlook and Office skills.

• Ability to speak, write and read in English and Sinhalese language.

• Ability to effectively handle pressures of deadlines, changing priorities and work volumes.

• Well established multi-tasking and problem solving skills with ability to prioritize duties; possess strong attention to detail, ensuring accuracy at all times.

• Prepared final disbursement accounts at the end of each task.

• Excellent interpersonal communication, decision-making and organization skills with fluency in English.

Work Experience

Senior operations executive August 2018 – July 2019 Acrus Shipping (PVT) LTD Colombo 02, Sri Lanka

• Ship crew handling. ( Embarkation/Disembarkation)

• Ship crew medical evacuations.

• Sea marshal handling along with Sri Lanka Navy weapon, AMMO & other equipment.

• Connecting Inspectors, surveyors & other officials.

• Prepared & processed shipping documents, including work & shipping orders, route Materials & bills of lading.

• Checked documentation to establish priorities & assign tasks.

• Obtained required VISA approvals for crew members & other officials.

• Communicated all required information via E-Mail with relevant parties. (24x7)

• Ship spare delivery & necessary documentation submission to Sri Lanka Navy, SL port Authorities, customs and etc.

• Providing instructions, locations, local port authority rules & regulations to the vessel Master.

• Instructing vessel master the anchor positions.

• Launch arrangements for all ship services.

• Provisions, store supply & documentation submission.

• Supervised, motivated and guided the operations staff for all tasks. Mithesh Dulanka Cooray

adaege@r.postjobfree.com

Education

• Completed high school in 2018.

• Currently studying at university of Manitoba in business stream. Extracurricular activities, awards and achievements

• Represented College in under 16, under 18 and 1st XV Rugby Football team from 2014 to 2018. (position – center)

• Took part in the inter house athletics meets.

• Took part in school sports meet.

• Represented College in cricket in under 10 to under 15.

• Played cricket for Panadura Cricket Club at junior level.

• Member of the Art Club.

• Member of the Radio Club.

• Awarded Colors for Rugby Football in year 2017/2018.

• Member of the Under 20 All Island schools 7s Champion Team in 2016 & 2017.

• Awarded Man of the Match in 2011 under 12 category – Panadura Cricket Club.



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