Management Manager
Resume:
Duane Rivera
Senior IT Change and Release Administrator
Clinton, MD 20735 ******@*******.*** 301-***-****
I am a reliable and results-oriented management professional with over twenty years of change –problem management, release management experience within a multi-platform environment. Background includes experience with managing and implementing Change and Problem Management process. Managing / implementing SOX IT compliance, IT governance, and infrastructure GCC testing and processes. Support Agile/Devops deployment/releases.
Authorized to work in the US for any employer
Work Experience
College Board - Reston, VA
Senior IT Change and Release Administrator (From 2/2008 to 5/2019)
Responsible for the administration of the Change Management and Release Management Programs. My responsibilities include:
Perform detailed review of all scheduled changes to College Board computing and data management environment;
Facilitate Change Control Board meetings and updating Service Now ITSM system; process emergency changes and ensured adequate justification and coordination; performed analysis and developed reports documenting trends in change events. Conduct CCBs on Tuesday’s and Thursday’s and have an emergency CCBs when necessary.
Charged with improving the change management process to increase efficiency, reduce the administrative overhead, and eliminate redundancies that had become associated with it.
Responsible for managing the definition, tracking and distribution of a product release using Clear Quest Jira, Jenkins and Git and Mercury toolsets. Work with all functional application and maintenance teams effectively communicating with peers, managers, clients and third-party vendors.
While using the waterfall development methodology, are currently migrating and changing our processes for an Agile approach. We are currently doing sprints.
Manage all new software development releases into production, including approvals, outage windows and oversee all outage windows, typically from midnight until 6:00am to ensure everything goes correctly.
Coordinate with external stakeholders on change and release management matters.
Use an HP tool, Rational, Git and JIRA to help manage software and infrastructure changes
Experience in Agile and Waterfall Environments and Methodologies
Experience with Change Management Tools such as Service Now, HP, ITSM and Clear Quest
Experience with Version Control Systems such as SVN or GIT
Experience with Jenkins
Manage deployment of product releases; defining deliverable artefacts such as the Build of Materials required to deploy one or more products, deployment documentation and defect tracking updates. Use a risk based analysis approach on each release as part of the approval process.
Experience in Agile and Waterfall Environments and Methodologies
Experience with Change Management Tools such as Service Now
Experience with Version Control Systems such as SVN or GIT
Experience with Jenkins
Coordinating release activity with Product Managers, Configuration Management and Change Management to ensure code deployments run smoothly and on schedule; managing and auditing production and non-production environment source code; striving to automate every aspect of the release process to save time, improve accuracy and promote repeatability of the builds; helping to define and implement Release Management strategy, policy, runbook and templates.
Fannie Mae
Senior Manager IT Sox Controls (5/2001 to 11/2008)
Enterprise Systems Management Risk Office - Mae
Manage of the Enterprise Systems Management Risk Office.
responsible for the S-Ox/ Restatement General Computer Controls (GCC) IT infrastructure testing and implementation of GCC controls.
Manage a logging and monitoring review team consisting of seven contractors within the restatement environment to assist the platform teams to adhere to the Segregation of Duties (SOD) standards for Access management and Logging & Monitoring.
managed the implementation of S-OX GCC control for 13 platforms and 2 processes. I manage the testing of S-OX GCC controls across 13 platforms and 2 processes for 3 years. Remediate over 153 deficiencies within the last two years in support of the company's re-filing of the correct 10K statement. Managed an annual budget of 2.5 million and develop and implement strategic plans for computer operation.
Manager Change/Problem Management (9/1986 x to 5/2001)
Enterprise Systems Management, Reliability Management Group, Fannie Mae
Manager of the Enterprise Systems Management, Reliability Management Group. Responsible for the administration of the Change Management and Problem Program.
Duties included:
Overseeing the detailed review of all scheduled changes to Fannie Mae's computing and data management environment; leading the Change Advisory Board (CAB) meetings and updating P/CM Plus system (Remedy).
Oversaw the approval and execution of 5000 changes per month with less than 50 problems caused by change. I manage the Remedy development and engineering team responsible for the development of new schema's, upgrades and up time of the Remedy application that supported the Change and Problem Management program.
Managed an annual budget of 2.0 million and develop and implement strategic plans for computer operation. Senior IT Change Administrator Change Management Administrator of the Enterprise Systems Management, Reliability Management Group.
Responsible for the administration of the Change Management Program. Performed detailed review of all scheduled changes to Fannie Mae's computing and data management environment; conducted Change Advisory Board meetings and updating P/CM system; processed fast track changes and ensured adequate justification and coordination;
Performed analysis and developed reports documenting trends in change events. Also charged with improving the change management process to increase efficiency, reduce the administrative overhead, and eliminate redundancies that had become associated with it.
Analysed current change management process, made policy change recommendations and recommended improvements to management.
Education
Information Systems PG Community College Computer Learning Center
Skills
It Audits
COBiT
It Governance
Change/Problem Management
Release Management
Helpdesk Support
Microsoft Office
NetWare
Networking
Sarbanes Oxley
Six Sigma
Unix/Linux Sun
Tandem
Unisys
Jira
Service Now
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