IT Manager

Germán Ortiz

IT Strategist, Systems Integrator, Database & Network Administrator

*** ******** ******, *****, ** L6A 1Y9 416-***-**** *****@***.***

R E S U M E

PROFILE

Expertise in Information Systems Development.

Hands-on experience in the analysis, design, development, quality assurance, testing, purchasing and implementation of large scale information systems.

Proficient in hardware/software, applications and database development in LAN/WAN/B2B networks and data centre infrastructure administration.

Experienced in building strong business relationships with vendors and clients with effective negotiation skills. Particularly talented at assisting internal and external stakeholders in identifying IT priorities.

COSMO MUSIC CO LTD, JUL 2005 - PRESENT

Richmond Hill - Canada

Hands-on IT Manager/Director – Cosmo Music Superstore

Infrastructure & Networking

-Design and implementation of the computer network infrastructure of the Cosmo Music Superstore including physical servers (Dell PowerEdge), Hyper-V servers and 130+ workstations (PC & Mac).

-Network planning and installation including Cisco Catalyst 3750 series switches in stacks and standalone modes all backboned by fiber uplinks.

-Installation of state-of-the-art digital signage across the store powered by HP and Bestwave Display-it.

-Deployed and configured Avaya IP Office telephone, automated attendant and paging system.

-Surveying/deployment of public and private wireless networks using Cisco Aironet access points and wireless LAN controllers.

-Configuration of Sophos Firewall and Routing mirror appliances.

-Installation of on-site and remote Point-of-sale dedicated hardware.

-Installation of the PLEK guitar fingerboard manufacturing system.

-Installation supervision of Divar Bosch Security CCTV surveillance and Loss Prevention system.

Applications & Software

-Configuration of Windows 2016/2008/2003 Active Directory servers. Group policy planning.

-Accpac Pro Series ERP installation and configuration, Point of Sale, repairs, rentals and school of music computer software development, integration and maintenance.

-Internet Information Server v.6 and v.7, FTP services configuration, management of SSL VPN Network access.

-Deployment of MS-SQL/MySQL Servers and West Wind Technology middleware to enable multiplatform web services API’s from ERP.

-Dundas Business Intelligence dashboard software installation and integration with SQL server, data cubes metrics and KPI definitions.

-Trialfire Online Sales and Marketing Intelligence software to maximize ROI of advertising investment & Google Web Analytics integration with own website and Marketplaces.

-Online and Desktop Office 365 (Word, Excel, PowerPoint, Planner, Outlook) E-mail and document migration to Onedrive and departmental SharePoint sites design.

-Sophos Central Security Appliance: Firewall, Server/Workstation & Endpoint Anti-Virus/AntiMalware/Anti-Spyware Protection

-PPM Tools such as MS Project, MS Planner and Pivotal Tracker

-Help Desk Ticketing System and Asset Management software implementation (Happy Fox, Spiceworks & Jira)

-Implemented reliable company-wide onsite/cloud backup system.

Highlights

Produced annual cost reduction by successfully aligned IS/IT strategy with corporate mission and business rules, sales strategies to streamline company processes, following always the best practices and standards and using the proper project management methodology.

Installed, configured and maintained company’s ERP system and wrote code to create programs for pointof-sale, repairs, rentals, warehouse and music lesson booking modules.

Increased company revenue growth by 50% in the last three years working closely with Demac Media and Virtual Logistics Inc. to develop and implement the e-commerce platform with ERP / WMS / CRM integration using Magento and with online marketplaces (cosmomusic.ca, shop.ca, amazon.ca, bestbuy.ca, B2B sales)

Installed AccuDart (WMS) Warehouse Management System, which I heavily modified its source code to adapt it to company’s requirements for efficient product replenishing, smart-picking, shipping and receiving) with direct API integration with shipping couriers (Canada Post, Purolator and UPS).

Directed the migration of the on-premises email system to Office 365 for more than 200 users, as well as, their files and documents to one-drive and sharepoint sites. Supervised the transition from traditional desktop office programs to online applications for basic users.

Dundas Dashboard BI platform has been deployed and metrics/KPI defined to assist upper management to take informed business decisions. Also, Trialfire customer sales analytics is now integrated with the company’s website and ERP system. Happy Fox, SpiceWorks, FreshService help desk ticketing software are being employed for on-site and online client support, following SLA’s performance metrics.

Created web-based portals for suppliers to acknowledge purchase orders and assign ETA for product delivery in real time as well as EDI document transfers with vendors.

Currently working with San Francisco based Zorang Inc. to implement a Product Information Management system using Akeneo PIM linked to our ERP databases by API’s, which will allow the marketing team to create and maintain a large amount of sku’s (we have around 190,000+), their specifications/attributes and their digital assets, much more efficiently.

The use of PPM tools (MS Project, MS Planner and Pivotal Tracker) to combine work and resources have increased the efficiency of IT projects delivery by successfully organizing estimates, budgets and schedules.

Supervisory

Excellent cross team direct and indirect supervision and coaching of more than 50 staff and leading teams throughout all phases of the project cycle and following ITIL best practices.

Worked throughout the year in conjunction with the Marketing Director in all company’s promotions, seasonal sales, media campaigns and our annual ‘CosmoFest’ event (cosmofest.ca).

BEST BUY CANADA, JUN 2002 – MAR 2005

Toronto - Canada

Leaside store Computer Department Supervisor/Assistant Sales Manager

Highlights

-Supervise the development of sales of the computer department of a “Big Box”.

-Leadership of more than 25 employees.

-Hiring & Couching of Team Members.

-Performing one-on-one sales associates assessment interviews.

-Perform cycle count of inventory levels.

-Track orders from the distribution centers.

-Member of the store Viewpoint Committee.

-Technical Customer Support.

-Support for Geek Squad in-store customers

Selected Achievements

-Achieve #1 Top Rank in the district in sales and accessories.

-Achieve # 2 Top Rank in the district in Gross Margin and profitability.

-Consistently meeting daily, weekly and monthly sales targets. (about $ 200.000 weekly)

EDUCATION

Universidad de Antioquia Medellín – Colombia www.udea.edu.co

Computer Science Engineering Degree - Grado en Ingeniería de Sistemas

REFERENCES

Detailed list available upon request.

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