Credit, Collections & A/R Manager

CATHERINE D. JOYCE

***** ******* * #****

Webster, TX 77598

832-***-**** Cell

**********@*****.***

SKILLS: Credit/Collections/AR Management Customer Relations

Software Implementation/Training Account Administration

SOFTWARE: Infor/Syteline Microsoft Word

Transaction Central Microsoft Excel

Integrated System Technologies (IST) Microsoft Outlook

Quickbooks TempWorks

01/2018 - 04/2019

The Houston Chroicle

Credit/Collection Clerk

●Made daily collection calls

●Reviewing past due accounts to determine if credit holds were necessary

●Work closely with customers on disputed invoices/ads

●Check “Not Publishable” ads to research to get the ad eligible to Publish

●Kept monthly calendar to research daily to process credit card payments/

check by phone payments

●Watched system for new “Not Publishable” ads to work customer account to

approve the ad to run

EXPERIENCE: 09/2014- 03/2017

ChaseSource LP

Accounts Payable/Receivable/Collections

●Weekly Check run

●Entering and coding all vendor payables

●Process daily bank deposits and posting receipts

●Collections on past due invoices

●Researched short paid invoices

●Weekly invoicing to State contractor

●Assisted in payroll processing

02/1999 – 06/2014

APG, Houston, Texas

Credit/Collection & AR Manager (Supervised 4 employees)

●Assisted with the implementation of Syteline, company wide computer upgrade (1 year process)

●Created Credit/Collection & AR Department accounting procedures for the new system

●Trained all employees on the upgraded computer system (Syteline)

●Intricate position with the management team (ie… President and CFO)

●Responsible for attaining account department’s monthly company goals

●Processed bank deposits and verifying AR postings

●Maintained employee time sheets and vacation schedules (4 employees)

●Assisted in annual employee reviews, raise and merit process

●Processed new customers accounts (ie…trade references, credit terms and limits)

●Maintained collections on all customers (approximately 12,000) for all four APG Branches

●Communicated daily with customers (ie…current, past due and credit memos)

●Resolved invoice discrepancies with customers and sales department

●Processed past due and slow pay accounts for credit holds or collections

●Account administrator for Transaction Central (ie…employee user names, passwords and accessibility level)

●Recipient – APG Employee of the Month Award (2005)

07/1998 – 02/1999: Texas Marine Supply, Houston, Texas

Collection Clerk

12/1997 – 05/1998: Dallas European, Houston, Texas

Office Supervisor

EDUCATION: Plainville High School

Graduated 1984

REFERENCES: Upon Request

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