*

CV: FREDRICK ONG’AYO OTIENO adae6j@r.postjobfree.com +974-****-****

CURRICULUM VITAE - FREDRICK ONGAYO OTIENO

Visa Type : Transferable Visit Visa

Marital Status : Married

Nationality : Kenyan

CAREER GOAL

o Experienced and detail oriented logistics coordinator having worked in logistics and warehouse supply chain for over thirteen years for two leading logistics organizations. Committed to operational efficiency and adept at working within a team setting to foster team work. Proficient in enhancing system efficiency through and looking for areas where improvements can be made. Interested in continually pursuing additional education and learning more about the logistics industry.

KEY EXPERTISE AREAS

o Knowledge in customs clearance procedures for both airfreight and ocean freight. Effective problem solving skills that contribute to a successful logistics chain.

o Experienced in item tracking, communication with overseas agents and inventory control. Knowledge in IT skills, customer service, warehousing, freight forwarding and shipping services. Ability at multitasking and working in teams to complete set goals.

CORE SKILLS AND COMPETENCIES

o Strong track record of building and maintaining solid relationships with both internal and external stakeholders. o Strong organizational and time management sk i l l s ; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment. o Excellent communication skills with the ability to persuade, influence and adapt communication style to different situations and individuals.

o Self-motivated, able to work both independently to complete tasks and respond to department requests as well as collaborating with others to utilize resources and knowledge in identifying high quality solutions. PROFESSIONAL ATTRIBUTES

o Execute logistics plan to move products and packages to reach destination on schedule. o Detail Oriented.

o Review freight rates and other transportation costs to keep working costs low. o Ensure quality is maintained through out the logistics process. 2

CV: FREDRICK ONG’AYO OTIENO adae6j@r.postjobfree.com +974-****-**** EMPLOYMENT HISTORY

Bollore Africa Transport & Logistics Feb 2015 – Jan 2019 Logistics Officer – Packing & Removals Department - Nairobi, Kenya. Duties and responsibilities:

o Co-ordinate clearance and delivery of general cargo, household goods, personal effects and vehicles for diplomats, first arrivals and returning residents into the country. o Co-ordinate with origin agents on picking of cargo from clients and suppliers, booking of flights and vessels and uplift up to final destination. Also request favorable import rates from various origin agents. o Advising clients on the documents needed for clearance of their shipments, tracking of both air and sea freight shipments and updating the clients on the ETA to final destination. o Follow up with sales and pricing teams on client quotations and forward to clients for approval. o Prepare timely and accurate daily updates of all ongoing and upcoming files to the clients, ensure files are invoiced and where required payment is received prior to cargo release and delivery to client o Organize with warehouse supervisor for transport, packing and unpacking team to effect delivery of cleared cargo and prepare detailed delivery instructions for the team. o Liaise with the warehouse supervisor that goods stored in the warehouse are stacked and arranged well and safely, correct goods are received and delivered out of the warehouse. o Follow up with shipping lines for delivery orders, demurrage charges and disputes with shipping lines. Ensure empty containers are returned as soon as possible to the shipping lines to avoid incurring demurrage charges. DHL Global Forwarding May 2012– Jan 2015

Logistics Air Imports Coordinator – Airfreight Department - Nairobi, Kenya. Duties and responsibilities:

o Updating and sending daily status reports for airfreight shipments to clients and providing intermediate updates on incident solutions.

o Track and trace shipments and providing timely updates to clients on their shipments ETA to final destination. o Advising clients on the documents needed for clearance e.g. AWB, IDF, COC, Commercial invoice, Packing list, o Check and confirm that the customs entries and IDF have been lodged correctly before forwarding for payments. o Liaising with the operations team on clearance and deliveries of shipments and escalating those with issues to the Imports Airfreight Manager to assist in solving.

o Liaising with the Call Forwarding team on picking of shipments from suppliers and clients, booking of flights and uplift to Kenya and requesting air import rates from various origins. o Handle and solve complaints addressed by the clients as per set KPIs and escalate to my immediate manager where unable to solve.

o Follow up with sales and pricing teams on client quotations and forward to clients for approval, forward completed files for billing to the invoicing team.

DHL Global Forwarding Mar 2008 – April 2012

Airfreight Billing Coordinator - Nairobi, Kenya.

Duties and responsibilities:

o Ensure all costs and revenue are accurately entered into the Citrix billing system using the correct quotations provided for the clients.

o Helping the billing supervisor in releasing client invoices o Research and resolve any discrepancies of information received from clients and submission of billing claims and credit notes to Finance department.

o Generate reports from the Citrix system in accordance with the established procedures. o Overseeing the billing department and dispatch desk in the absence of billing supervisor. o Assist the Operations management team by providing requested data related to billing. 3

CV: FREDRICK ONG’AYO OTIENO adae6j@r.postjobfree.com +974-****-**** DHL Express - ELC Jan 2005 – Feb 2008

Warehouse & Logistics Coordinator - Nairobi, Kenya. Duties and responsibilities:

o Maintain a daily stock register and ensure the team abide by the company’s standard operating procedures. o Make sure preparation of stacking space and equipment is done in a timely manner. o Report any problem, damages and losses incurred to the warehouse inventory controller. o Prepare weekly reports of orders captured and order picking teams performance and sending the report to the Inventory Logistics Manager.

o Supervising the scratch cards, sim cards, mobile phones and accessories picking teams. Kenya Airways Cargo Jan 1998 – Oct 2004

IT Support Assistant - Nairobi, Kenya.

Duties and responsibilities:

o Troubleshooting hardware,software and inhouse computer network. o Provide daily support to end users and training of staff in different applications. o Repair and maintenance of PCs and related computer devices,perform daily backups of all data. EDUCATIONAL BACKGROUND

o 2017: Leaders in Business Solutions (LIBS) - Customs Procedures Training o 2012: TACK International - Customer Service Skills o 2000: Institute of Advanced Technology - User Support Professional o 1994 – 1996: Computer Training Centre - Diploma in Computer Studies o 1989 – 1992: Thika High School – Kenya Certificate of Secondary Education PROFESSIONAL DEVELOPMENT.

o Warehousing and Stores Operations : on job training. o Organization, planning and quality management skills : E- learning. o Supply chain management : E-learning

o Billing procedures : E-learning and on job training o Customs procedures training : Leaders in Business Solutions REFERENCES

1. Benson Kinyua

Sales Manager, Bollore Africa Transport & Logistics. adae6j@r.postjobfree.com

2. Michael Munene

Credit Control Manager, DHL Global Forwarding.

adae6j@r.postjobfree.com

4

CV: FREDRICK ONG’AYO OTIENO adae6j@r.postjobfree.com +974-****-****