Sanjeev Kumar Amballa
Process Executor with 4+ years of experience in “NSDL’s Central Recordkeeping Agency (CRA). Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
Areas of Expertise
- Customer Service Management
- Complaint Handling & Resolution
- Customer Satisfaction Enhancement
- Front-End Supervision
- Teambuilding & Training
- Business Operations Development
Spectrum Business Solution Private Limited
Since February 2012
Spectrum Business Solutions Pvt Ltd is one of the manpower outsource company and I am working one of its Agent Company i.e. National Securities Depository Limited (NSDL) which is the first Depository in India and managing the Central Recordkeeping Agency (CRA) acting as an operational interface between PFRDA and other NPS intermediaries such as Pension Funds, Annuity Service Providers, Trustee Bank etc.
Job Profile in Central Recordkeeping Agency.
Processing and Execution of PRAN Applications all State Governments, Central Government and Corporate sector
Resolving discrepancy cases in PRAN application and re-uploading it to mainframe.
Co-ordination with Subscriber and CRA-FC’s for preliminary discrepancies or queries raise at the time of PRAN Application.
Provide assistance to various other departments of CRA for Query resolution for PRAN
Voice and Web support for query resolving regarding PRAN, Data Upload through Calling and E-Mail drafting
Preparing MIS Report and submit to the Department Head
Executing and Scheduling the process of dispatching the PRAN Card, I-PIN, T-PIN and PRAN Kit of subscribers
Monitoring the process of dispatching the PRAN Card, I-PIN, T-PIN and PRAN Kit of subscribers
Front end uploading, the database files in the CRA-NPS system for population of exact status of PRAN Applications
Bachelor of Commerce (B.Com) from Yeshwantrao Chavan Maharashtra Open University
Higher Secondary Certificate Examination (HSC) from Mumbai Board
Secondary School Certificate Examination (SSC) from Mumbai Board
Certificate course in MSCIT Government course From Sonytech Institute with First class
Pursuing GNIIT (Software Engineering) from NIIT DADAR (West)
oCourse Details: C#, ASP.NET, SQL DATABASE, ADO.NET, JAVA, ADVANCE JAVA, EJB and SOFTWARE TESTING
Completed Computer Hardware & Networking From Sony Tech Institute
Government Commercial Certificate Examination (GCC) in English Typewriting @ 40 w.p.m. (Higher Proficiency)
Date of Birth : September 24, 1987
Marital status : Unmarried
Gender : Male
Nationality : Indian
Interest & Hobbies : Playing Cricket and Listening Music
Languages Known : English, Hindi, Marathi and Telugu
Place : Mumbai
Date : (Sanjeev Kumar Amballa)