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Customer Service Software

Location:
Mumbai, Maharashtra, India
Salary:
17000
Posted:
September 23, 2019

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Resume:

Sanjeev Kumar Amballa

R No.*, Chawl No **, Shriniwas Mill Compound, S. N Path, Lower Parel, Mumbai - 400 013..

Cell: 91-902*******

e-mail: adae5f@r.postjobfree.com

Process Executor with 4+ years of experience in “NSDL’s Central Recordkeeping Agency (CRA). Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Areas of Expertise

- Customer Service Management

- Complaint Handling & Resolution

- Customer Satisfaction Enhancement

- Front-End Supervision

- Teambuilding & Training

- Business Operations Development

Professional Experience

Spectrum Business Solution Private Limited

Since February 2012

Spectrum Business Solutions Pvt Ltd is one of the manpower outsource company and I am working one of its Agent Company i.e. National Securities Depository Limited (NSDL) which is the first Depository in India and managing the Central Recordkeeping Agency (CRA) acting as an operational interface between PFRDA and other NPS intermediaries such as Pension Funds, Annuity Service Providers, Trustee Bank etc.

Job Profile in Central Recordkeeping Agency.

Processing and Execution of PRAN Applications all State Governments, Central Government and Corporate sector

Resolving discrepancy cases in PRAN application and re-uploading it to mainframe.

Co-ordination with Subscriber and CRA-FC’s for preliminary discrepancies or queries raise at the time of PRAN Application.

Provide assistance to various other departments of CRA for Query resolution for PRAN

Voice and Web support for query resolving regarding PRAN, Data Upload through Calling and E-Mail drafting

Preparing MIS Report and submit to the Department Head

Executing and Scheduling the process of dispatching the PRAN Card, I-PIN, T-PIN and PRAN Kit of subscribers

Monitoring the process of dispatching the PRAN Card, I-PIN, T-PIN and PRAN Kit of subscribers

Front end uploading, the database files in the CRA-NPS system for population of exact status of PRAN Applications

Education Qualification

Bachelor of Commerce (B.Com) from Yeshwantrao Chavan Maharashtra Open University

Higher Secondary Certificate Examination (HSC) from Mumbai Board

Secondary School Certificate Examination (SSC) from Mumbai Board

Additional Qualifications

Software Applications:

Certificate course in MSCIT Government course From Sonytech Institute with First class

Pursuing GNIIT (Software Engineering) from NIIT DADAR (West)

oCourse Details: C#, ASP.NET, SQL DATABASE, ADO.NET, JAVA, ADVANCE JAVA, EJB and SOFTWARE TESTING

Hardware Applications:

Completed Computer Hardware & Networking From Sony Tech Institute

Typing Certificate:

Government Commercial Certificate Examination (GCC) in English Typewriting @ 40 w.p.m. (Higher Proficiency)

Personal Details

Date of Birth : September 24, 1987

Marital status : Unmarried

Gender : Male

Nationality : Indian

Interest & Hobbies : Playing Cricket and Listening Music

Languages Known : English, Hindi, Marathi and Telugu

Place : Mumbai

Date : (Sanjeev Kumar Amballa)



Contact this candidate