Personal Assistant Customer Service
Resume:
CURRICULUM VITAE
PERSONAL PARTICULARS
Name: Marivic Chiyuto - San Juan
Date of Birth: 4th February, 1970
Place of Birth: Roxas City, Philippines
Sex: Female
Civil Status: Married (no kids)
Height: 5 ft 2 inches
Weight: 115 lbs
Citizenship: Filipino
Religion: Catholic
Passport Number: PO396045A
Validity 25 September 2021
CAREER OBJECTIVE
To build career in a growing organization, where I can get the opportunity to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.
ADDRESS
City: 406, Paradise Subdivision, Tarlac City, Philippines
Province: Zamora Street, Dao, Capiz, 5810, Philippines
CONTACT
Philippine Hp Number: +639********* (smart)/ +639********* (globe)
Email: *******.*********@*****.***
EDUCATIONAL BACKGROUND
College : University of San Agustin 1986 -1990
Degree in Bachelor of Science in Commerce
Major : Banking & Finance
Iloilo City, Philippines
High School : Colegio de la Purisima Concepcion June 1985 -Mar 1986
Roxas City, Philippines
Our Lady of Fatima Academy (Dominican School) June 1982- Mar 1985
Dao, Capiz, Philippines
Elementary School: Dao Central School 1976- 1982
Dao, Capiz, Philippines
SHORT COURSES TAKEN IN BRUNEI DARUSSALAM
• Diploma in Business Management-Laksamana College of Business, Brunei Darussalam
(A partnership of Kensington College of Business, London, UK) -Feb 2009- June 2009
• International Business English - CFBT - Brunei, Kiarong Complex,
Brunei Darussalam - September 2006 - November 2006
• Computer Course Walni Tuition School,
Kiulap, Brunei Darussalam- June 1998- Aug 1998
QUALIFICATIONS/ TRAININGS AND SEMINAR ATTENDED
• Bachelor of Science in Commerce ( Major in Banking & Finance)
• Training in Providing Better Customer Service
• Basic Computer Training
• Effective Sales Training
• Training in Secretarial Duties
• Personal Assistants and Executive Secretaries Conference -23 & 24 October 2007,
Sheraton Utama Hotel, BSB, Brunei Darussalam
LANGUAGES AND DIALECT PROFECIENCY
Fluent Spoken: English, Bahasa Indonesia, Tagalog, Ilonggo
Fluent Written: English, Bahasa Indonesia, Tagalog, Ilonggo
SKILLS
• Management and Office Administrative Skills
• Accounting skills
• Computer Skills
• Communication and Customer Service skills
• Driving Skills possess class 3 driving license
WORKING EXPERIENCES:
Position Organization Duration
8.) Customer Service Representative- SITEL PHILIPPINES October 2018- June 2019
Robinsons Luisita, Tarlac City
Duties and Responsibilities:
Answering phones from customers professionally and responding to customer inquiries and complaints.
7) Property Leasing In-charge Perissos Development & Investment Lda. -01.15.2016-
(Perissos Apartment/Brighton Apartment)- 01.15.2018 Dili, Timor-Leste
Duties and Responsibilities:
• Reporting directly to the Owner /Director of the company.
• Oversees and coordinates both properties (Perissos Apartment & Brighton Apartment) ensuring that cleaning maintenance requirements and requests are completed in a timely manner., ie, building, toilets, hallway &rooms maintenance.
• Assisting Tenants with any maintenance matters.
• Updating Lease Agreements
• Ensure hallways/corridors are clear and clean.
• Trained and briefed Timorense staff on a daily basis on Housekeeping, & cleaning maintenance.
6) Administration cum HR Manager -Youngjin Construction Inc
Mandarin, Dili, Timor-Leste January 4,2015 –
January 5, 2016
Duties and Responsibilities:
•Maintains administrative staff by recruiting, selecting, and conducting initial interview to both Local and International applicants.
• Direct reporting to the Representative of Youngjin, Dili Branch Office.
• Perform and Supervise general office activities, i.e., greeting visitors, filing, photocopying, sending emails and distributing messages to appropriate team members.
• Accomplishes staff results by communicating job expectations; planning, monitoring and coordinating with my Superiors in Oecusse. Initiating, and preparing policies, and procedures of the Company.
• Prepare local and international staff contracts.
• Contributes to team effort by accomplishing related results as needed, for eg., mobilization of our materials to Oecusse, etc.
• Go to the Banks, deposits, withdraw, transfer money to Surabaya.
• Allow to travel (Business Trip) as when and if needed by the Company to go out station and meet Supplier overseas.
• Accompany my Korean Boss attending meetings re: Project with the Private and Government sectors in Dili.
• Dealing with visas of our Korean staff to the Immigration and Indonesian Embassy for Indonesia visa. Process renewal of Company business license at SERVE office.
• Works with management team and staff to update and maintain community link.
5) Project Supervisor - Timor Block Building Industry- 01 March 2013 - 17 November 2014
Pomento I, Comoro, Dili, Timor-Leste
Duties and Responsibilities:
• Direct reporting to the Directorr
• Mainly in-charge of the 6 Electrical Poles Installation Project in the District of Bobonaro (1 Project), Maliana (1 Project) and Ermera (4 Projects).
• Site visit to the location Project as requested and prepare report of Project status
• Preparing monthly progress report of each Projects.
• In-charge of 4 Warehouses contents Project materials, Automotive and Machines materials
• Controls all the outgoing materials to the Districts, i.e., Electric Poles, Electric Cables, Cement, and all materials for the Projects.
• In-charge of incoming containers from China and Indonesia, checking of all Project materials in the containers
• Doing and updating inventory of all Project materials
4) Store Supervisor - TL Sports (NWTL) - November 2011- March 1, 2013
Timor Plaza, Dili, Timor-Leste
Duties and Responsibilities:
•Direct reporting to the GM in Australia via sending TL Sports Daily Sales Report and updates. Direct reporting to the Country Manager, NWTL, Timor-Leste
• Supervises of all retail staff such as Cashiers, and other people on the floor
• Maintains inventory and ensure items are in stock
• Ensure merchandise is clean and ready to be displayed
• Ensure standards for quality customer service and health and safety are met.
• Help retail sales staff achieve their targets
• Handle customer questions and complaints
• Work on Store display
3) Personal Assistant to the GM/CEO cum Property Leasing Manager,
Jerudomg Park Country Club (JPCC), Negara Brunei Darussalam-
Oct 2006 -31 December 2010
Personal Assistant to the Acting Executive Director, JPCC -April 2005 - Sept 2006
Personal Assistant to the Executive Director, JPCC -August 2004 - March 2005
Personal Assistant to the CEO/GM, JPCC - February 2002 - July 2004
Personal Assistant to the CEO, JERUDONG PARK COUNTRY CLUB (JPCC) Oct 2001- Feb 2002
Jerudong BG 3122, Brunei Darussalam
Duties and Responsibilities: (Executive Secretary)
• Reporting straight to the GM/CEO/Executive Director
• Coordinates JPCC Board meetings & staff meetings
• Filing Chairman and Executive Director documents
• Maintains confidential files and information
• Handles telephone calls & inquiries
• Prepares business correspondence for GM signature
• Receiving and sending e-mail correspondences
• Prepare monthly appointments/meetings
• Establishes good rapport with colleagues & executives
• Arranges business travel
• Writing and typing memos
• Works independently with little supervision
• Dresses in a professional manner, maintains a courteous, professional attitude
Duties and Responsibilities (Property Leasing Manager)
• In charge mainly of the JPCC Properties (Housing and Playground, Food Court Stalls)
• Report directly to the GM
• Submit Housing/ Food Court List Update Monthly Report
• Prepare Tenancy Agreement of the New Tenants
• Coordinates with Maintenance Sections on tenants complaints
• Chasing payments (tenants with outstanding)
• Housing/Food Stalls inspection when required
• Prepare inventory list to every apartments
• Doing other administrative works related to Properties
• Attending tenants complaints
• Appointed as one of the Manager on Duty (MOD) for Jerudong Park Playground night shifts during GM absence or even during ordinary days as instructed by GM.
AWARD/RECOGNITION RECEIVED FROM JPCC
• Employee of the Month - January 2008
2) Cashier - ` Hua Ho Department Store - June 1994 to October 1998
Sengkurong Branch, Brunei Darussalam
Duties & Responsibilities:
Received payment by cash,, credit cards and vouchers
Bagging items
Keep workstation area clean and organized
Report problems with cash register machine, customer complaint to Chief Cashier
Responsible for accurate cash, counting the content of cash register drawer at the end of end shift and maintaining receipts.
1) Cashier – SM SHOEMART/ LA BOTICA-ILOILO CITY - November 1990- July 1993
Delgado Street, Iloilo City
Received payment by cash,, credit cards and vouchers
Keep workstation area clean and organized
Report problems with cash register machine, customer complaint to Chief Cashier
Responsible for accurate cash, counting the content of cash register drawer at the end of end shift and maintaining receipts.
REFERENCES:
• Mr Kim Hyun Chul
Operations Manager
Yongjin Construction Lda
Mandarin Street, Dili, Timor Leste
Tel.No. +670-********
• Hj Mohd Denis Bin HJ Roslee
Former CEO, Jerudong Park Country Club
Jerudong BG 3122, Brunei Darussalam
Tel. No.: 673-***-****
• Mr Russell Finney
Former CEO/GM, Jerudong Park Country CLub
Brunei Darussalam
Email: ***.*****@*****.***
• Mr Lau Haw Wei
Propreitor, Hua Ho Dept Store
Sengkurong Branch, Brunei Darussalam
I hereby certify that, to the best of my knowledge and belief, that the above statements are true and correct.
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