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Personal Assistant Customer Service

Cabanatuan, Nueva Ecija, Philippines
September 23, 2019

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Name: Marivic Chiyuto - San Juan

Date of Birth: 4th February, 1970

Place of Birth: Roxas City, Philippines

Sex: Female

Civil Status: Married (no kids)

Height: 5 ft 2 inches

Weight: 115 lbs

Citizenship: Filipino

Religion: Catholic

Passport Number: PO396045A

Validity 25 September 2021


To build career in a growing organization, where I can get the opportunity to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.


City: 406, Paradise Subdivision, Tarlac City, Philippines

Province: Zamora Street, Dao, Capiz, 5810, Philippines


Philippine Hp Number: +639********* (smart)/ +639********* (globe)



College : University of San Agustin 1986 -1990

Degree in Bachelor of Science in Commerce

Major : Banking & Finance

Iloilo City, Philippines

High School : Colegio de la Purisima Concepcion June 1985 -Mar 1986

Roxas City, Philippines

Our Lady of Fatima Academy (Dominican School) June 1982- Mar 1985

Dao, Capiz, Philippines

Elementary School: Dao Central School 1976- 1982

Dao, Capiz, Philippines


• Diploma in Business Management-Laksamana College of Business, Brunei Darussalam

(A partnership of Kensington College of Business, London, UK) -Feb 2009- June 2009

• International Business English - CFBT - Brunei, Kiarong Complex,

Brunei Darussalam - September 2006 - November 2006

• Computer Course Walni Tuition School,

Kiulap, Brunei Darussalam- June 1998- Aug 1998


• Bachelor of Science in Commerce ( Major in Banking & Finance)

• Training in Providing Better Customer Service

• Basic Computer Training

• Effective Sales Training

• Training in Secretarial Duties

• Personal Assistants and Executive Secretaries Conference -23 & 24 October 2007,

Sheraton Utama Hotel, BSB, Brunei Darussalam


Fluent Spoken: English, Bahasa Indonesia, Tagalog, Ilonggo

Fluent Written: English, Bahasa Indonesia, Tagalog, Ilonggo


• Management and Office Administrative Skills

• Accounting skills

• Computer Skills

• Communication and Customer Service skills

• Driving Skills possess class 3 driving license


Position Organization Duration

8.) Customer Service Representative- SITEL PHILIPPINES October 2018- June 2019

Robinsons Luisita, Tarlac City

Duties and Responsibilities:

Answering phones from customers professionally and responding to customer inquiries and complaints.

7) Property Leasing In-charge Perissos Development & Investment Lda. -01.15.2016-

(Perissos Apartment/Brighton Apartment)- 01.15.2018 Dili, Timor-Leste

Duties and Responsibilities:

• Reporting directly to the Owner /Director of the company.

• Oversees and coordinates both properties (Perissos Apartment & Brighton Apartment) ensuring that cleaning maintenance requirements and requests are completed in a timely manner., ie, building, toilets, hallway &rooms maintenance.

• Assisting Tenants with any maintenance matters.

• Updating Lease Agreements

• Ensure hallways/corridors are clear and clean.

• Trained and briefed Timorense staff on a daily basis on Housekeeping, & cleaning maintenance.

6) Administration cum HR Manager -Youngjin Construction Inc

Mandarin, Dili, Timor-Leste January 4,2015 –

January 5, 2016

Duties and Responsibilities:

•Maintains administrative staff by recruiting, selecting, and conducting initial interview to both Local and International applicants.

• Direct reporting to the Representative of Youngjin, Dili Branch Office.

• Perform and Supervise general office activities, i.e., greeting visitors, filing, photocopying, sending emails and distributing messages to appropriate team members.

• Accomplishes staff results by communicating job expectations; planning, monitoring and coordinating with my Superiors in Oecusse. Initiating, and preparing policies, and procedures of the Company.

• Prepare local and international staff contracts.

• Contributes to team effort by accomplishing related results as needed, for eg., mobilization of our materials to Oecusse, etc.

• Go to the Banks, deposits, withdraw, transfer money to Surabaya.

• Allow to travel (Business Trip) as when and if needed by the Company to go out station and meet Supplier overseas.

• Accompany my Korean Boss attending meetings re: Project with the Private and Government sectors in Dili.

• Dealing with visas of our Korean staff to the Immigration and Indonesian Embassy for Indonesia visa. Process renewal of Company business license at SERVE office.

• Works with management team and staff to update and maintain community link.

5) Project Supervisor - Timor Block Building Industry- 01 March 2013 - 17 November 2014

Pomento I, Comoro, Dili, Timor-Leste

Duties and Responsibilities:

• Direct reporting to the Directorr

• Mainly in-charge of the 6 Electrical Poles Installation Project in the District of Bobonaro (1 Project), Maliana (1 Project) and Ermera (4 Projects).

• Site visit to the location Project as requested and prepare report of Project status

• Preparing monthly progress report of each Projects.

• In-charge of 4 Warehouses contents Project materials, Automotive and Machines materials

• Controls all the outgoing materials to the Districts, i.e., Electric Poles, Electric Cables, Cement, and all materials for the Projects.

• In-charge of incoming containers from China and Indonesia, checking of all Project materials in the containers

• Doing and updating inventory of all Project materials

4) Store Supervisor - TL Sports (NWTL) - November 2011- March 1, 2013

Timor Plaza, Dili, Timor-Leste

Duties and Responsibilities:

•Direct reporting to the GM in Australia via sending TL Sports Daily Sales Report and updates. Direct reporting to the Country Manager, NWTL, Timor-Leste

• Supervises of all retail staff such as Cashiers, and other people on the floor

• Maintains inventory and ensure items are in stock

• Ensure merchandise is clean and ready to be displayed

• Ensure standards for quality customer service and health and safety are met.

• Help retail sales staff achieve their targets

• Handle customer questions and complaints

• Work on Store display

3) Personal Assistant to the GM/CEO cum Property Leasing Manager,

Jerudomg Park Country Club (JPCC), Negara Brunei Darussalam-

Oct 2006 -31 December 2010

Personal Assistant to the Acting Executive Director, JPCC -April 2005 - Sept 2006

Personal Assistant to the Executive Director, JPCC -August 2004 - March 2005

Personal Assistant to the CEO/GM, JPCC - February 2002 - July 2004

Personal Assistant to the CEO, JERUDONG PARK COUNTRY CLUB (JPCC) Oct 2001- Feb 2002

Jerudong BG 3122, Brunei Darussalam

Duties and Responsibilities: (Executive Secretary)

• Reporting straight to the GM/CEO/Executive Director

• Coordinates JPCC Board meetings & staff meetings

• Filing Chairman and Executive Director documents

• Maintains confidential files and information

• Handles telephone calls & inquiries

• Prepares business correspondence for GM signature

• Receiving and sending e-mail correspondences

• Prepare monthly appointments/meetings

• Establishes good rapport with colleagues & executives

• Arranges business travel

• Writing and typing memos

• Works independently with little supervision

• Dresses in a professional manner, maintains a courteous, professional attitude

Duties and Responsibilities (Property Leasing Manager)

• In charge mainly of the JPCC Properties (Housing and Playground, Food Court Stalls)

• Report directly to the GM

• Submit Housing/ Food Court List Update Monthly Report

• Prepare Tenancy Agreement of the New Tenants

• Coordinates with Maintenance Sections on tenants complaints

• Chasing payments (tenants with outstanding)

• Housing/Food Stalls inspection when required

• Prepare inventory list to every apartments

• Doing other administrative works related to Properties

• Attending tenants complaints

• Appointed as one of the Manager on Duty (MOD) for Jerudong Park Playground night shifts during GM absence or even during ordinary days as instructed by GM.


• Employee of the Month - January 2008

2) Cashier - ` Hua Ho Department Store - June 1994 to October 1998

Sengkurong Branch, Brunei Darussalam

Duties & Responsibilities:

Received payment by cash,, credit cards and vouchers

Bagging items

Keep workstation area clean and organized

Report problems with cash register machine, customer complaint to Chief Cashier

Responsible for accurate cash, counting the content of cash register drawer at the end of end shift and maintaining receipts.

1) Cashier – SM SHOEMART/ LA BOTICA-ILOILO CITY - November 1990- July 1993

Delgado Street, Iloilo City

Received payment by cash,, credit cards and vouchers

Keep workstation area clean and organized

Report problems with cash register machine, customer complaint to Chief Cashier

Responsible for accurate cash, counting the content of cash register drawer at the end of end shift and maintaining receipts.


• Mr Kim Hyun Chul

Operations Manager

Yongjin Construction Lda

Mandarin Street, Dili, Timor Leste

Tel.No. +670-********

• Hj Mohd Denis Bin HJ Roslee

Former CEO, Jerudong Park Country Club

Jerudong BG 3122, Brunei Darussalam

Tel. No.: 673-***-****

• Mr Russell Finney

Former CEO/GM, Jerudong Park Country CLub

Brunei Darussalam


• Mr Lau Haw Wei

Propreitor, Hua Ho Dept Store

Sengkurong Branch, Brunei Darussalam


I hereby certify that, to the best of my knowledge and belief, that the above statements are true and correct.

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