Administrative Assistant Customer Service

NICOLE GLASFORD

954-***-**** • **************@*****.*** • Pembroke Pines, FL 33025

EDUCATION

Bachelor of Science in Public Health May 2019

University of South Florida, Tampa, FL

GPA: 3.7

Associate of Arts May 2017

Broward College, Pembroke Pines, FL

GPA: 3.9

EXPERIENCE

Ethos Fellow June 2018 – June 2019

Our Ethos, Tampa, FL

● Developed and coordinated entrepreneurial and financial educational seminars on campus

● Built awareness of business literacy through community platforms

● Marketed and promoted the organization on campus and social media Administrative Assistant January 2018 – May 2019

University of South Florida, College of Public Health Academic Affairs, Tampa, FL

● Managed desk by overseeing data entry, scheduling, and phone operations

● Provided excellent customer service to internal staff and external customers

● Organized and updated confidential employee records within department filing system Cashier December 2015 – November 2016

Broward College Cashier’s Office, Pembroke Pines, FL

● Processed university cash, credit/debit, check transactions

● Created daily and weekly audit reports for large sums of money

● Guided and solved customers queries in person and via telephone SKILLS & CERTIFICATIONS

Compter: Prezi, Microsoft Office (Word, PowerPoint, Excel, Outlook) Marketing: Canva, Facebook, Instagram, Snapchat,

Business Specialist Certificate, Broward College

AWARDS & MEMBERSHIPS

Delta Omega Honorary Society in Public Health

Phi Theta Kappa Honor Society

Volunteer, James A. Haley Veterans’ Hospital

Volunteer, Farm2School Kid’s Kitchen

USF Global Citizens Project

Special Events Coordinator, Student Alumni Association Secretary, Black Heritage Month Committee

President, Broward College BC Women

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